Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1099764 | 42144 | 3/20/2023 7:21:06 AM | 3/20/2023 7:21:24 AM | IVR call: statement | Received call for statement for account 20067943 sent message: 38372 | 8 | 2 | 9207 | 79 | ||||||||||||||||||||||||||||||||
| 1099753 | 42143 | 3/20/2023 7:13:19 AM | 3/20/2023 7:13:40 AM | IVR call: statement | Received call for statement for account 10362248 sent message: 38371 | 8 | 2 | 5507 | 79 | ||||||||||||||||||||||||||||||||
| 1099745 | 42142 | 3/20/2023 7:11:18 AM | 3/20/2023 7:11:19 AM | IVR call: balance | Received call for balance for account 10362248 undefined | 7 | 2 | 5507 | 78 | ||||||||||||||||||||||||||||||||
| 1099724 | 42141 | 3/20/2023 7:05:51 AM | 3/20/2023 7:06:05 AM | IVR call: statement | Received call for statement for account 10433572 sent message: 38370 | 8 | 2 | 14162 | 79 | ||||||||||||||||||||||||||||||||
| 1099717 | 42139 | 3/20/2023 7:00:52 AM | 3/20/2023 7:01:08 AM | IVR call: statement | Received call for statement for account 10406115 sent message: 38369 | 8 | 2 | 20409 | 79 | ||||||||||||||||||||||||||||||||
| 1099705 | 42138 | 3/20/2023 6:49:38 AM | 3/20/2023 6:49:39 AM | IVR call: balance | Received call for balance for account 10441919 undefined | 7 | 2 | 30836 | 78 | ||||||||||||||||||||||||||||||||
| 1099704 | 42137 | 3/20/2023 6:48:08 AM | 3/20/2023 6:48:09 AM | IVR call: balance | Received call for balance for account 10439241 undefined | 7 | 2 | 31774 | 78 | ||||||||||||||||||||||||||||||||
| 1099697 | 42136 | 3/20/2023 6:45:38 AM | 3/20/2023 6:45:39 AM | IVR call: balance | Received call for balance for account 10419545 undefined | 7 | 2 | 2777 | 78 | ||||||||||||||||||||||||||||||||
| 1099685 | 42135 | 3/20/2023 6:42:50 AM | 3/20/2023 6:42:52 AM | IVR call: balance | Received call for balance for account 10439241 undefined | 7 | 2 | 31774 | 78 | ||||||||||||||||||||||||||||||||
| 42134 | 3/20/2023 6:42:09 AM | 3/20/2023 6:42:12 AM | Water query | Hi water bill in March 2022, April 2022 and July 2022. | 5 | 2 | 31773 | 34 | 77 | 34 | |||||||||||||||||||||||||||||||
| 1099674 | 42133 | 3/20/2023 6:39:10 AM | 3/20/2023 6:39:11 AM | IVR call: balance | Received call for balance for account 10255633 undefined | 7 | 2 | 31281 | 78 | ||||||||||||||||||||||||||||||||
| 42132 | 3/20/2023 6:23:23 AM | 5/9/2023 11:57:25 AM | rates adjusstments and two water bills | The 1st query i launched on this matter was ref #:63491 and is more than 90 days ago and still not fixed<div>QRC RESPONSE :DATE 09/05/2023</div><div>WATER ADJUSTMENT DONE ,JOURNAL SUBMITTED FOR REVIEW AND AUTHORISATION.</div><br/><b>Journal Number</b>: [undefined] | 24 | 3 | 25567 | 17 | 2 | 23 | 1 | 112 | 3214 | 12 | |||||||||||||||||||||||||||
| 42132 | 3/20/2023 6:02:41 AM | 5/9/2023 10:46:49 AM | 2 METERS under my bill | i have been paying my bill every month since i bought my home in 2019, then after a smart meter was installed i recieved a bill of R96 000 to my account. i went to query it and i was told its two water bills under my name, a query was laid and nothing has been done ever since. its going to to be close to a year now, same story that the bill department will get back to me. i am sufferering from anxiety and now with the 80% rule put in pace i cant even buy eletricity. this is victimisation and abuse and no one to account or try to retify it. please help<br/><b>Journal Amount</b>: [91620.95] | 27 | 3 | 25567 | 5 | 2 | 23 | 8 | 50 | 5/9/2023 10:46:38 AM | 146003 | 2 | 3214 | 2 | ||||||||||||||||||||||||
| 1099619 | 42131 | 3/20/2023 5:11:26 AM | 3/20/2023 5:11:27 AM | IVR call: balance | Received call for balance for account 10361418 undefined | 7 | 2 | 4988 | 78 | ||||||||||||||||||||||||||||||||
| 1099609 | 42130 | 3/20/2023 4:36:01 AM | 3/20/2023 4:36:02 AM | IVR call: balance | Received call for balance for account 10428151 undefined | 7 | 2 | 8049 | 78 | ||||||||||||||||||||||||||||||||
| 1099608 | 42129 | 3/20/2023 4:23:55 AM | 3/20/2023 4:23:56 AM | IVR call: balance | Received call for balance for account 10364866 undefined | 7 | 2 | 5598 | 78 | ||||||||||||||||||||||||||||||||
| 1099598 | 42128 | 3/20/2023 2:55:13 AM | 3/20/2023 2:55:14 AM | IVR call: balance | Received call for balance for account 10360457 undefined | 7 | 2 | 6142 | 78 | ||||||||||||||||||||||||||||||||
| 1099596 | 42127 | 3/20/2023 2:53:41 AM | 3/20/2023 2:53:42 AM | IVR call: balance | Received call for balance for account 10360457 undefined | 7 | 2 | 6142 | 78 | ||||||||||||||||||||||||||||||||
| 42126 | 3/19/2023 7:50:53 PM | 3/19/2023 7:50:56 PM | Charged for two meters in 1 property | My query does not seem to fit very well with the ones mentioned above. I have been charged for two meters since August 2021 when property was registered in my name. I raised the issue with BCM but has never been resolved. I have been paying for the meter which is in the property never missed payment. I am now selling the property but I have been issued with Rates clearance figures which include arrears which resulted from the 2nd meter which does not exist. I have also been charged dog tax even though I never owned a dog. | 23 | 3 | 17693 | 17 | 2 | 23 | 1 | 112 | 3213 | ||||||||||||||||||||||||||||
| 1099587 | 42125 | 3/19/2023 7:20:40 PM | 3/19/2023 7:20:55 PM | IVR call: statement | Received call for statement for account 10395771 sent message: 38359 | 8 | 2 | 10379 | 79 |