Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1100059 | 42180 | 3/20/2023 11:17:17 AM | 3/20/2023 11:17:19 AM | IVR call: balance | Received call for balance for account 20567223 undefined | 7 | 2 | 30972 | 78 | ||||||||||||||||||||||||||||||||
| 1100057 | 42179 | 3/20/2023 11:16:21 AM | 3/20/2023 11:16:22 AM | IVR call: balance | Received call for balance for account 20567223 undefined | 7 | 2 | 30972 | 78 | ||||||||||||||||||||||||||||||||
| 42178 | 3/20/2023 11:02:47 AM | 3/20/2023 11:02:50 AM | water | cnsumer is billed on two meters ,photos of correct meters have been attached | 6 | 3 | 31790 | 110 | 17 | 2 | 23 | 1 | 112 | 205 | |||||||||||||||||||||||||||
| 1100048 | 42177 | 3/20/2023 11:00:43 AM | 3/20/2023 11:00:45 AM | IVR call: balance | Received call for balance for account 10438362 undefined | 7 | 2 | 31789 | 78 | ||||||||||||||||||||||||||||||||
| 42084 | 3/20/2023 10:59:43 AM | 3/20/2023 10:59:46 AM | Incorrect water meter and charges | Complaint regarding incorrect water meter shown on rates account and being charged interim water charges for non usage. | 23 | 3 | 31761 | 17 | 2 | 23 | 1 | 112 | 3210 | ||||||||||||||||||||||||||||
| 42176 | 3/20/2023 10:57:42 AM | 3/20/2023 10:57:45 AM | water | water leak fixed plumber's letter submitted. | 6 | 3 | 31788 | 112 | 17 | 2 | 23 | 1 | 96 | 203 | |||||||||||||||||||||||||||
| 1100043 | 42175 | 3/20/2023 10:55:10 AM | 3/20/2023 10:55:11 AM | IVR call: balance | Received call for balance for account 10441834 undefined | 7 | 2 | 31148 | 78 | ||||||||||||||||||||||||||||||||
| 1100038 | 42174 | 3/20/2023 10:50:39 AM | 3/20/2023 10:50:40 AM | IVR call: balance | Received call for balance for account 10288872 undefined | 7 | 2 | 5591 | 78 | ||||||||||||||||||||||||||||||||
| 1100025 | 42173 | 3/20/2023 10:38:00 AM | 3/20/2023 10:38:18 AM | IVR call: statement | Received call for statement for account 10042981 sent message: 38402 | 8 | 2 | 14833 | 79 | ||||||||||||||||||||||||||||||||
| 15582 | 3/20/2023 10:21:27 AM | 3/20/2023 10:21:30 AM | Unit 20 | Please see previous queries No's 29497; 44849; 59259; 74112.Although it was reported that this property was sold a long time ago, to Mr Limba on 1 June 2020 BCM keeps on sending statements to Oak Park Trading. Can ypou please close this account, we do not receive any response from queries that we lodge. Thank you. | 23 | 3 | 14830 | 5 | 2 | 23 | 6 | 122 | 511 | ||||||||||||||||||||||||||||
| 42171 | 3/20/2023 10:18:55 AM | 3/20/2023 10:18:59 AM | Sewerage should not be charged | Sewerage Commercial 2 pans and Sewerage Commercial 17m2 Should not be charged, this is a storeroom. Please remove all charges going back all the years to date. | 23 | 3 | 31786 | 5 | 2 | 23 | 93 | 56 | 3217 | ||||||||||||||||||||||||||||
| 42171 | 3/20/2023 10:18:46 AM | 3/20/2023 10:18:49 AM | Sewerage should not be charged | Sewerage Commercial 2 pans and Sewerage Commercial 17m2 Should not be charged, this is a storeroom. Please remove all charges going back all the years to date. | 23 | 3 | 31786 | 5 | 2 | 23 | 93 | 56 | 3217 | ||||||||||||||||||||||||||||
| 1099993 | 42172 | 3/20/2023 10:14:45 AM | 3/20/2023 10:15:05 AM | IVR call: statement | Received call for statement for account 10344437 sent message: 38393 | 8 | 2 | 31787 | 79 | ||||||||||||||||||||||||||||||||
| 1099992 | 42170 | 3/20/2023 10:12:56 AM | 3/20/2023 10:12:57 AM | IVR call: balance | Received call for balance for account 10028724 undefined | 7 | 2 | 1587 | 78 | ||||||||||||||||||||||||||||||||
| 42169 | 3/20/2023 10:06:33 AM | 3/22/2023 8:23:06 AM | Owner purchased 2nd property | Late termination, consolidation of 2 ervens to 1 Erf nr - 7376. Services to be transferd from acc nr - 10397130 to acc nr 10439121 <div><br></div><div>QRC RESPONSE:</div><div>Email sent to Billing to terminate account 10397130 and transfer services to the consolidated erf, being acc no 10439121. Date of consolidation 25.08.2022.</div><div>Date of email 22.03.2023 (sent by DC) </div> | 23 | 3 | 31785 | 39 | 5 | 2 | 23 | 6 | 122 | 39 | 2 | ||||||||||||||||||||||||||
| 1099984 | 42168 | 3/20/2023 10:01:11 AM | 3/20/2023 10:01:12 AM | IVR call: balance | Received call for balance for account 10416282 undefined | 7 | 2 | 10162 | 78 | ||||||||||||||||||||||||||||||||
| 1099959 | 42166 | 3/20/2023 9:37:47 AM | 3/20/2023 9:37:48 AM | IVR call: balance | Received call for balance for account 10054575 undefined | 7 | 2 | 31782 | 78 | ||||||||||||||||||||||||||||||||
| 1099954 | 42165 | 3/20/2023 9:36:20 AM | 3/20/2023 9:36:21 AM | IVR call: balance | Received call for balance for account 10054475 undefined | 7 | 2 | 31781 | 78 | ||||||||||||||||||||||||||||||||
| 15582 | 3/20/2023 9:35:42 AM | 3/20/2023 9:35:45 AM | Account to be closed | Please refer to previously reported Ref No's: 59279,44825,29502,74103. BCM closed this account on 18 December 2018 but you just keep on issue statements with charges. PLEASE CAN YOU CLOSE THIS ACCOUNT!!! | 23 | 3 | 14834 | 5 | 2 | 23 | 6 | 122 | 511 | ||||||||||||||||||||||||||||
| 42164 | 3/20/2023 9:20:34 AM | 3/20/2023 9:21:18 AM | water works report | water works report submitted | 6 | 3 | 31780 | 114 | 17 | 2 | 23 | 1 | 96 | 201 | 201 |