Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1101453 | 42288 | 3/22/2023 9:14:45 AM | 3/22/2023 9:14:46 AM | IVR call: balance | Received call for balance for account 10136668 undefined | 7 | 2 | 31820 | 78 | ||||||||||||||||||||||||||||||||
| 31545 | 3/22/2023 9:09:54 AM | 3/22/2023 9:09:58 AM | WATER | DUPLICATION OF METERS PLEASE CLOSE ONE | 6 | 3 | 4743 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 42287 | 3/22/2023 9:09:32 AM | 3/22/2023 9:09:35 AM | water | plumbers letter for a fixed leak | 6 | 3 | 31819 | 110 | 17 | 2 | 23 | 1 | 96 | 205 | |||||||||||||||||||||||||||
| 42286 | 3/22/2023 9:09:15 AM | 5/29/2023 7:48:46 AM | Double billed | Accounts 10020232 & 10420954 are both charged for the same meter 952382604. Acc 10420954 should not have a water account so the meter needs to be removed from the account & all the past charges reversed<div><br></div><div>Query resolved by Billing with May 2023 assessment.</div> | 27 | 3 | 17878 | 5 | 2 | 23 | 2 | 50 | 5/29/2023 7:48:46 AM | 146615 | 13 | 3225 | 13 | ||||||||||||||||||||||||
| 1101411 | 42284 | 3/22/2023 8:55:46 AM | 3/22/2023 8:55:47 AM | IVR call: balance | Received call for balance for account 10442949 undefined | 7 | 2 | 31328 | 78 | ||||||||||||||||||||||||||||||||
| 1101404 | 42283 | 3/22/2023 8:53:00 AM | 3/22/2023 8:53:01 AM | IVR call: balance | Received call for balance for account 10111311 undefined | 7 | 2 | 5352 | 78 | ||||||||||||||||||||||||||||||||
| 1101401 | 42282 | 3/22/2023 8:50:22 AM | 3/22/2023 8:50:23 AM | IVR call: balance | Received call for balance for account 10111311 undefined | 7 | 2 | 5352 | 78 | ||||||||||||||||||||||||||||||||
| 1101376 | 42280 | 3/22/2023 8:38:29 AM | 3/22/2023 8:38:30 AM | IVR call: balance | Received call for balance for account 10263528 undefined | 7 | 2 | 31816 | 78 | ||||||||||||||||||||||||||||||||
| 1101372 | 42279 | 3/22/2023 8:36:52 AM | 3/22/2023 8:36:53 AM | IVR call: balance | Received call for balance for account 10334422 undefined | 7 | 2 | 31815 | 78 | ||||||||||||||||||||||||||||||||
| 1101342 | 42278 | 3/22/2023 8:27:25 AM | 3/22/2023 8:27:26 AM | IVR call: balance | Received call for balance for account 10380915 undefined | 7 | 2 | 31814 | 78 | ||||||||||||||||||||||||||||||||
| 15941 | 3/22/2023 8:27:11 AM | 3/22/2023 8:27:13 AM | Interim charge for years | We cant find the meter to do the reading and have been charged an interim reading for years. Please cna a reading be taken and charged correctly | 23 | 3 | 15205 | 17 | 2 | 23 | 1 | 111 | 563 | ||||||||||||||||||||||||||||
| 1101337 | 42277 | 3/22/2023 8:24:10 AM | 3/22/2023 8:24:11 AM | IVR call: balance | Received call for balance for account 10380915 undefined | 7 | 2 | 31814 | 78 | ||||||||||||||||||||||||||||||||
| 1101334 | 42276 | 3/22/2023 8:22:54 AM | 3/22/2023 8:23:13 AM | IVR call: statement | Received call for statement for account 10347603 sent message: 38495 | 8 | 2 | 31813 | 79 | ||||||||||||||||||||||||||||||||
| 42275 | 3/22/2023 8:19:08 AM | 3/22/2023 8:19:11 AM | Incorrect closing reading and meter number | Incorrect closing reading and meter number | 22 | 3 | 31812 | 207 | 17 | 4 | 23 | 1 | 111 | 1208 | |||||||||||||||||||||||||||
| 1101298 | 42274 | 3/22/2023 8:14:39 AM | 3/22/2023 8:14:40 AM | IVR call: balance | Received call for balance for account 10421342 undefined | 7 | 2 | 16958 | 78 | ||||||||||||||||||||||||||||||||
| 1101291 | 42273 | 3/22/2023 8:12:19 AM | 3/22/2023 8:12:20 AM | IVR call: balance | Received call for balance for account 10421342 undefined | 7 | 2 | 16958 | 78 | ||||||||||||||||||||||||||||||||
| 15941 | 3/22/2023 8:11:27 AM | 3/22/2023 8:11:29 AM | incorrect meter | Old query from Jan 22 #30402 Incorrect meetr charge don account for years, now only interim readings charged. Please correct and credit the account with all interest on arrears and handed over amounts. | 23 | 3 | 15204 | 17 | 2 | 23 | 1 | 112 | 563 | ||||||||||||||||||||||||||||
| 1101289 | 42272 | 3/22/2023 8:11:12 AM | 3/22/2023 8:11:13 AM | IVR call: balance | Received call for balance for account 10421342 undefined | 7 | 2 | 16958 | 78 | ||||||||||||||||||||||||||||||||
| 1101279 | 42271 | 3/22/2023 8:10:08 AM | 3/22/2023 8:10:09 AM | IVR call: balance | Received call for balance for account 10240621 undefined | 7 | 2 | 7907 | 78 | ||||||||||||||||||||||||||||||||
| 15941 | 3/22/2023 8:09:31 AM | 3/22/2023 8:09:34 AM | Incorrect meter | Old Query 31211 from Jan 22 We are still being charged the incorrect meter on this account more than a year later. Please see attached photo of correct meter. | 23 | 3 | 15591 | 17 | 2 | 23 | 1 | 112 | 563 |