Details

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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
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Campaign
IsOpen
Customer
42286
LatestTicket
CreatedAt
3/22/2023 9:09:15 AM
UpdatedAt
5/29/2023 7:48:46 AM
Subject
Double billed
Description
Accounts 10020232 &amp; 10420954 are both charged for the same meter 952382604. Acc 10420954 should not have a water account so the meter needs to be removed from the account &amp; all the past charges reversed<div><br></div><div>Query resolved by Billing with May 2023 assessment.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
17878
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
2
Subcategory
50
CreatedBy1
UpdatedBy1
ResolvedAt
5/29/2023 7:48:46 AM
Thread
146615
ResolvedBy
13
WasCreatedByCustomer
HasIvrcall
Creator
3225
Updator
13