Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1103009 42407 3/23/2023 11:43:35 AM 3/23/2023 11:43:55 AM IVR call: statement Received call for statement for account 10240458 sent message: 38635 8 2 11674 79
1102995 42406 3/23/2023 11:38:04 AM 3/23/2023 11:38:18 AM IVR call: statement Received call for statement for account 10040150 sent message: 38634 8 2 31874 79
42402 3/23/2023 11:00:58 AM 3/23/2023 11:01:00 AM Water query High water bill in December 2019, February 2020, March 2020, April 2020, May 2020, July 2020, September 2020, November 2020 and December 2020. 5 2 11674 34 77 34
42403 3/23/2023 10:49:32 AM 3/23/2023 11:16:00 AM Letter Received Query received through Cllr's Office states "Cllr is in receipt of this letter regarding an Account Query of St Saviour’s Anglican Church who are being over charged with a an account that does not belong to them as the church. There currently three accounts belonging to the Church.<div>Attached is the detailed documentation of all the accounts including the unknown account". - letter uploaded as reference</div><div><br></div><div>QRC RESPONSE: Rates Department responded on 17.03.2023 as follows:</div><div>Please find the attached copy of a Deed Search confirming that the property (Erf 13822 of East London) is registered as Diocese of Grahamstown.</div><div>Account 10056589 is the owner account on Solar and reflects the owner name as registered, this is the account where property rates would be charged if they were not exempted from rates.</div><div>It is noted that there is only refuse and sewerage billed on account 10056589 while all other services are billed on (tenant) account 10000356 in the name of St Saviours Church.&nbsp;</div><div>As BCMM does not hold or open tenant accounts anymore, perhaps the accounts need to be consolidated into the owner account and the name however will remain as registered at the deeds office.</div><div>An explanation of the above has been e-mailed to: taft-walton@tiscali.co.za as the contact details in the letter.</div> 27 3 31873 3 5 2 23 8 118 3/23/2023 10:50:39 AM 3 3 3
1102927 42405 3/23/2023 10:46:29 AM 3/23/2023 10:46:30 AM IVR call: balance Received call for balance for account 10423745 undefined 7 2 20659 78
1102923 42404 3/23/2023 10:45:43 AM 3/23/2023 10:45:44 AM IVR call: balance Received call for balance for account 10423745 undefined 7 2 20659 78
1102904 42402 3/23/2023 10:33:24 AM 3/23/2023 10:33:25 AM IVR call: balance Received call for balance for account 10240458 undefined 7 2 11674 78
42400 3/23/2023 10:29:33 AM 3/23/2023 10:29:36 AM INTERIMS CHARGED & 80/20 ELECTRICITY <div>Good day</div><div><br></div><div>I trust that you are well, please can you assist me with this account once again. I spoke to Meter reading and apparently they were unable to locate the meter, according to them the meter had been moved or changed hence the interim charges, I also requested that the account be flagged while trying to sort this problem out.&nbsp;</div><div><br></div><div>Please let me know if the 80/20 block still applies in a case like this ? there are payments being made on the account but BCM is at fault, is the consumer supposed to pay the account even though there is a problem ?</div><div><br></div><div>Your assistance is always appreciated.</div> 23 3 31871 116 17 2 23 1 112 214
1102887 42401 3/23/2023 10:25:26 AM 3/23/2023 10:25:27 AM IVR call: balance Received call for balance for account 10423745 undefined 7 2 20659 78
1102880 42399 3/23/2023 10:19:20 AM 3/23/2023 10:19:21 AM IVR call: balance Received call for balance for account 10105176 undefined 7 2 26251 78
1102878 42398 3/23/2023 10:13:58 AM 3/23/2023 10:13:59 AM IVR call: balance Received call for balance for account 10423745 undefined 7 2 20659 78
1102869 42397 3/23/2023 10:07:22 AM 3/23/2023 10:07:23 AM IVR call: balance Received call for balance for account 10423745 undefined 7 2 20659 78
42396 3/23/2023 10:03:12 AM 3/23/2023 10:03:14 AM plumbers report submitted plumbers report submitted 22 3 31870 207 17 4 23 1 96 1208
42395 3/23/2023 10:00:22 AM 3/23/2023 10:01:16 AM LATE TERMINATION <b>QRC RESPONSE</b><div><b>water meter transferred to current owner snd all services reversed, journal waiting to be authorized</b></div><br/><b>Journal Number</b>: [065828] 24 3 31869 11 5 2 23 6 122 144581 11 11
1102827 42394 3/23/2023 9:47:58 AM 3/23/2023 9:48:00 AM IVR call: balance Received call for balance for account 10049361 undefined 7 2 3082 78
1102826 42393 3/23/2023 9:46:44 AM 3/23/2023 9:46:45 AM IVR call: balance Received call for balance for account 10049361 undefined 7 2 3082 78
1102797 42392 3/23/2023 9:36:48 AM 3/23/2023 9:37:11 AM IVR call: statement Received call for statement for account 20030686 sent message: 38622 8 2 23997 79
1102791 42391 3/23/2023 9:34:43 AM 3/23/2023 9:34:44 AM IVR call: balance Received call for balance for account 20030686 undefined 7 2 23997 78
1102770 42390 3/23/2023 9:29:54 AM 3/23/2023 9:29:55 AM IVR call: balance Received call for balance for account 10442284 undefined 7 2 31868 78
1102762 42389 3/23/2023 9:27:37 AM 3/23/2023 9:27:55 AM IVR call: statement Received call for statement for account 10413513 sent message: 38621 8 2 29322 79