<div>Good day</div><div><br></div><div>I trust that you are well, please can you assist me with this account once again. I spoke to Meter reading and apparently they were unable to locate the meter, according to them the meter had been moved or changed hence the interim charges, I also requested that the account be flagged while trying to sort this problem out. </div><div><br></div><div>Please let me know if the 80/20 block still applies in a case like this ? there are payments being made on the account but BCM is at fault, is the consumer supposed to pay the account even though there is a problem ?</div><div><br></div><div>Your assistance is always appreciated.</div>