Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 14070 | 3/24/2023 1:41:16 PM | 3/24/2023 1:41:18 PM | 10067692 | Good day Trusting that you are well. Kindly see on BCM account 10067692 there is 2 water readings on the account that is incorrect. correct meter number is 212081434 on the property and not CURA9140 please correct this problem | 23 | 3 | 29106 | 17 | 2 | 23 | 1 | 112 | 398 | ||||||||||||||||||||||||||||
| 1104349 | 42525 | 3/24/2023 1:35:27 PM | 3/24/2023 1:35:28 PM | IVR call: balance | Received call for balance for account 10424378 undefined | 7 | 2 | 13981 | 78 | ||||||||||||||||||||||||||||||||
| 1104347 | 42524 | 3/24/2023 1:34:23 PM | 3/24/2023 1:34:35 PM | IVR call: statement | Received call for statement for account 10424378 sent message: 38732 | 8 | 2 | 13981 | 79 | ||||||||||||||||||||||||||||||||
| 1104341 | 42523 | 3/24/2023 1:28:04 PM | 3/24/2023 1:28:22 PM | IVR call: statement | Received call for statement for account 10375228 sent message: 38730 | 8 | 2 | 7601 | 79 | ||||||||||||||||||||||||||||||||
| 1104339 | 42522 | 3/24/2023 1:23:47 PM | 3/24/2023 1:23:48 PM | IVR call: balance | Received call for balance for account 10391895 undefined | 7 | 2 | 31905 | 78 | ||||||||||||||||||||||||||||||||
| 1104331 | 42521 | 3/24/2023 1:13:58 PM | 3/24/2023 1:13:59 PM | IVR call: balance | Received call for balance for account 20384082 undefined | 7 | 2 | 31904 | 78 | ||||||||||||||||||||||||||||||||
| 1104315 | 42519 | 3/24/2023 1:04:00 PM | 3/24/2023 1:04:01 PM | IVR call: balance | Received call for balance for account 10038337 undefined | 7 | 2 | 943 | 78 | ||||||||||||||||||||||||||||||||
| 1104312 | 42518 | 3/24/2023 1:02:39 PM | 3/24/2023 1:02:40 PM | IVR call: balance | Received call for balance for account 10038337 undefined | 7 | 2 | 943 | 78 | ||||||||||||||||||||||||||||||||
| 1104309 | 42517 | 3/24/2023 1:00:12 PM | 3/24/2023 1:00:25 PM | IVR call: statement | Received call for statement for account 10152350 sent message: 38728 | 8 | 2 | 15375 | 79 | ||||||||||||||||||||||||||||||||
| 1104307 | 42516 | 3/24/2023 12:59:26 PM | 3/24/2023 12:59:27 PM | IVR call: balance | Received call for balance for account 10152350 undefined | 7 | 2 | 15375 | 78 | ||||||||||||||||||||||||||||||||
| 23174 | 3/24/2023 12:49:57 PM | 3/24/2023 12:50:00 PM | Between 2019/02 and 2020/08 | Between 2019/02 and 2020/08 | 22 | 3 | 23160 | 207 | 15 | 4 | 23 | 1 | 101 | 1208 | |||||||||||||||||||||||||||
| 1104288 | 42514 | 3/24/2023 12:43:39 PM | 3/24/2023 12:43:59 PM | IVR call: statement | Received call for statement for account 10173516 sent message: 38725 | 8 | 2 | 31902 | 79 | ||||||||||||||||||||||||||||||||
| 14070 | 3/24/2023 12:34:22 PM | 3/24/2023 12:34:25 PM | MR | Good day Trusting that you are well. Kindly note that on account 10199927BCM charged the owner a year of water of 446kl don't know why as the owner pay every month the account, please sort this out and then there is another water reading which is not for the property that the owner get charge for this is not fair in so many levels as BCM over charge an owner and then they need to pay or they get block or a 80/20 split reading taken on the 7th February 05553828 BCM please sort out the error that BCM create. | 23 | 3 | 20999 | 17 | 2 | 23 | 1 | 111 | 398 | ||||||||||||||||||||||||||||
| 1104271 | 42513 | 3/24/2023 12:24:55 PM | 3/24/2023 12:25:09 PM | IVR call: statement | Received call for statement for account 10047007 sent message: 38722 | 8 | 2 | 18379 | 79 | ||||||||||||||||||||||||||||||||
| 42512 | 3/24/2023 12:23:41 PM | 3/24/2023 12:23:43 PM | Between 03/2019 and 03/2020 | Between 03/2019 and 03/2020 | 22 | 3 | 31901 | 207 | 15 | 4 | 23 | 1 | 101 | 1208 | |||||||||||||||||||||||||||
| 1104265 | 42511 | 3/24/2023 12:21:32 PM | 3/24/2023 12:21:48 PM | IVR call: statement | Received call for statement for account 10022077 sent message: 38719 | 8 | 2 | 4253 | 79 | ||||||||||||||||||||||||||||||||
| 1104256 | 42510 | 3/24/2023 12:15:13 PM | 3/24/2023 12:15:14 PM | IVR call: balance | Received call for balance for account 10095725 undefined | 7 | 2 | 31900 | 78 | ||||||||||||||||||||||||||||||||
| 1104247 | 42509 | 3/24/2023 12:00:29 PM | 3/24/2023 12:00:30 PM | IVR call: balance | Received call for balance for account 10359975 undefined | 7 | 2 | 31899 | 78 | ||||||||||||||||||||||||||||||||
| 1104246 | 42508 | 3/24/2023 11:59:59 AM | 3/24/2023 12:00:00 PM | IVR call: balance | Received call for balance for account 10022077 undefined | 7 | 2 | 4253 | 78 | ||||||||||||||||||||||||||||||||
| 1104243 | 42507 | 3/24/2023 11:58:39 AM | 3/24/2023 11:58:40 AM | IVR call: balance | Received call for balance for account 10022077 undefined | 7 | 2 | 4253 | 78 |