Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 42697 | 3/27/2023 11:19:20 AM | 4/29/2023 10:12:00 AM | WATER | DUPLICATION OF METER PLEASE CLOSE ONE AND PLEASE APPLY SIX MONTHS POLICY FOR THE PERIOD 2022/12/24.<div><b><u>QRC RESPONSE:</u></b></div><div>6 MONTHS POLICY DONE FOR METER NO: CTRB 0984 - 20200327 PERIOD</div><div>6 MONTHS POLICY DONE FOR METER NO: 222006050- 20221224 PERIOD</div><br/><b>Journal Number</b>: [499078] | 24 | 3 | 31930 | 114 | 15 | 3 | 23 | 1 | 101 | 201 | 6 | ||||||||||||||||||||||||||
| 1106534 | 42698 | 3/27/2023 11:17:37 AM | 3/27/2023 11:17:38 AM | IVR call:? | Received call for ? for account 10436030 | 20486 | |||||||||||||||||||||||||||||||||||
| 42696 | 3/27/2023 11:10:59 AM | 3/27/2023 11:11:02 AM | high water billing for March 2023,please investigate. | Incorrect water billing for March 2023. | 6 | 3 | 31929 | 21 | 15 | 2 | 23 | 1 | 101 | 21 | |||||||||||||||||||||||||||
| 1106502 | 42695 | 3/27/2023 10:59:17 AM | 3/27/2023 10:59:18 AM | IVR call: balance | Received call for balance for account 10398524 undefined | 7 | 2 | 4054 | 78 | ||||||||||||||||||||||||||||||||
| 1106486 | 42694 | 3/27/2023 10:51:41 AM | 3/27/2023 10:52:01 AM | IVR call: statement | Received call for statement for account 10266518 sent message: 38932 | 8 | 2 | 29524 | 79 | ||||||||||||||||||||||||||||||||
| 1106483 | 42693 | 3/27/2023 10:50:50 AM | 3/27/2023 10:50:51 AM | IVR call: balance | Received call for balance for account 10027956 undefined | 7 | 2 | 6389 | 78 | ||||||||||||||||||||||||||||||||
| 1106481 | 42692 | 3/27/2023 10:50:20 AM | 3/27/2023 10:50:36 AM | IVR call: statement | Received call for statement for account 10361172 sent message: 38931 | 8 | 2 | 6507 | 79 | ||||||||||||||||||||||||||||||||
| 1106461 | 42691 | 3/27/2023 10:44:10 AM | 3/27/2023 10:44:26 AM | IVR call: statement | Received call for statement for account 10256069 sent message: 38930 | 8 | 2 | 5489 | 79 | ||||||||||||||||||||||||||||||||
| 1106454 | 42690 | 3/27/2023 10:40:18 AM | 3/27/2023 10:40:32 AM | IVR call: statement | Received call for statement for account 10392497 sent message: 38929 | 8 | 2 | 14288 | 79 | ||||||||||||||||||||||||||||||||
| 1106422 | 42689 | 3/27/2023 10:29:36 AM | 3/27/2023 10:29:37 AM | IVR call: balance | Received call for balance for account 10013380 undefined | 7 | 2 | 6370 | 78 | ||||||||||||||||||||||||||||||||
| 1106420 | 42688 | 3/27/2023 10:29:32 AM | 3/27/2023 10:29:33 AM | IVR call: balance | Received call for balance for account 10028632 undefined | 7 | 2 | 5894 | 78 | ||||||||||||||||||||||||||||||||
| 1106416 | 3/27/2023 10:27:45 AM | 3/27/2023 10:27:46 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1106409 | 42687 | 3/27/2023 10:25:51 AM | 3/27/2023 10:25:52 AM | IVR call: balance | Received call for balance for account 20087869 undefined | 7 | 2 | 393 | 78 | ||||||||||||||||||||||||||||||||
| 1106406 | 42686 | 3/27/2023 10:25:36 AM | 3/27/2023 10:25:37 AM | IVR call: balance | Received call for balance for account 10385179 undefined | 7 | 2 | 3964 | 78 | ||||||||||||||||||||||||||||||||
| 1106407 | 42685 | 3/27/2023 10:25:32 AM | 3/27/2023 10:25:35 AM | IVR call: balance | Received call for balance for account 10028632 undefined | 7 | 2 | 5894 | 78 | ||||||||||||||||||||||||||||||||
| 1106399 | 42684 | 3/27/2023 10:21:07 AM | 3/27/2023 10:21:08 AM | IVR call: balance | Received call for balance for account 10260059 undefined | 7 | 2 | 5956 | 78 | ||||||||||||||||||||||||||||||||
| 1106375 | 42683 | 3/27/2023 10:12:39 AM | 3/27/2023 10:12:40 AM | IVR call: balance | Received call for balance for account 10050431 undefined | 7 | 2 | 9439 | 78 | ||||||||||||||||||||||||||||||||
| 1106356 | 42682 | 3/27/2023 10:01:23 AM | 3/27/2023 10:01:46 AM | IVR call: statement | Received call for statement for account 10274758 sent message: 38928 | 8 | 2 | 31928 | 79 | ||||||||||||||||||||||||||||||||
| 1106329 | 42681 | 3/27/2023 9:41:51 AM | 3/27/2023 9:42:07 AM | IVR call: statement | Received call for statement for account 10035049 sent message: 38927 | 8 | 2 | 14359 | 79 | ||||||||||||||||||||||||||||||||
| 1106325 | 42680 | 3/27/2023 9:39:07 AM | 3/27/2023 9:39:31 AM | IVR call: statement | Received call for statement for account 10035285 sent message: 38926 | 8 | 2 | 7602 | 79 |