Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 42774 | 3/28/2023 7:22:06 AM | 3/28/2023 7:22:09 AM | Overcharge on Electricity - Interim Readings Used - Credit Due | Good Day We have, for many months, been visiting the BCM offices to allocate payments as BCM are not using our provided monthly electricity readings and are instead continuing to (over) charge via interim readings. We urgently need our readings to be taken into account, and a credit arranged for the months of over - billing. | 23 | 3 | 9697 | 5 | 2 | 23 | 2 | 111 | 3245 | ||||||||||||||||||||||||||||
| 1107252 | 42778 | 3/28/2023 7:21:40 AM | 3/28/2023 7:21:56 AM | IVR call: statement | Received call for statement for account 10137016 sent message: 38974 | 8 | 2 | 31160 | 79 | ||||||||||||||||||||||||||||||||
| 1107245 | 42777 | 3/28/2023 7:19:34 AM | 3/28/2023 7:19:35 AM | IVR call: balance | Received call for balance for account 10255844 undefined | 7 | 2 | 6118 | 78 | ||||||||||||||||||||||||||||||||
| 1107243 | 42776 | 3/28/2023 7:19:04 AM | 3/28/2023 7:19:05 AM | IVR call: balance | Received call for balance for account 10009594 undefined | 7 | 2 | 3931 | 78 | ||||||||||||||||||||||||||||||||
| 1107242 | 42775 | 3/28/2023 7:17:58 AM | 3/28/2023 7:17:59 AM | IVR call: balance | Received call for balance for account 10433750 undefined | 7 | 2 | 13067 | 78 | ||||||||||||||||||||||||||||||||
| 1107219 | 42773 | 3/28/2023 7:06:39 AM | 3/28/2023 7:06:40 AM | IVR call: balance | Received call for balance for account 10387920 undefined | 7 | 2 | 31941 | 78 | ||||||||||||||||||||||||||||||||
| 1107216 | 42772 | 3/28/2023 7:03:44 AM | 3/28/2023 7:03:45 AM | IVR call: balance | Received call for balance for account 10063347 undefined | 7 | 2 | 14517 | 78 | ||||||||||||||||||||||||||||||||
| 1107213 | 42771 | 3/28/2023 7:02:32 AM | 3/28/2023 7:02:33 AM | IVR call: balance | Received call for balance for account 10063347 undefined | 7 | 2 | 14517 | 78 | ||||||||||||||||||||||||||||||||
| 11894 | 3/28/2023 7:02:21 AM | 3/28/2023 7:02:24 AM | Incorrect meter number | Meter 202019577 incorrectly charged to this account. BCM water works confirmed that meter serves at 19 Radcliff Crescent, highway gardens. | 23 | 3 | 31948 | 17 | 2 | 23 | 1 | 112 | 271 | ||||||||||||||||||||||||||||
| 1107206 | 42770 | 3/28/2023 7:00:10 AM | 3/28/2023 7:00:35 AM | IVR call: statement | Received call for statement for account 10387920 sent message: 38963 | 8 | 2 | 31941 | 79 | ||||||||||||||||||||||||||||||||
| 1107187 | 42769 | 3/28/2023 6:53:38 AM | 3/28/2023 6:53:39 AM | IVR call: balance | Received call for balance for account 10107916 undefined | 7 | 2 | 23262 | 78 | ||||||||||||||||||||||||||||||||
| 1107184 | 42768 | 3/28/2023 6:52:50 AM | 3/28/2023 6:52:51 AM | IVR call: balance | Received call for balance for account 10424680 undefined | 7 | 2 | 6934 | 78 | ||||||||||||||||||||||||||||||||
| 1107179 | 42767 | 3/28/2023 6:51:08 AM | 3/28/2023 6:51:09 AM | IVR call: balance | Received call for balance for account 10020498 undefined | 7 | 2 | 6093 | 78 | ||||||||||||||||||||||||||||||||
| 1107171 | 42766 | 3/28/2023 6:47:19 AM | 3/28/2023 6:47:20 AM | IVR call: balance | Received call for balance for account 10441788 undefined | 7 | 2 | 31946 | 78 | ||||||||||||||||||||||||||||||||
| 42765 | 3/28/2023 6:38:49 AM | 3/28/2023 6:39:41 AM | Leak | Fixed leak plumbers from w/w attached. | 23 | 3 | 31945 | 144 | 17 | 3 | 23 | 1 | 96 | 778 | 778 | ||||||||||||||||||||||||||
| 1107137 | 42764 | 3/28/2023 6:36:37 AM | 3/28/2023 6:36:38 AM | IVR call: balance | Received call for balance for account 10115446 undefined | 7 | 2 | 29486 | 78 | ||||||||||||||||||||||||||||||||
| 1107130 | 42763 | 3/28/2023 6:35:30 AM | 3/28/2023 6:35:31 AM | IVR call: balance | Received call for balance for account 10115446 undefined | 7 | 2 | 29486 | 78 | ||||||||||||||||||||||||||||||||
| 1107108 | 42762 | 3/28/2023 6:20:50 AM | 3/28/2023 6:20:52 AM | IVR call: balance | Received call for balance for account 10131947 undefined | 7 | 2 | 5920 | 78 | ||||||||||||||||||||||||||||||||
| 1107104 | 42761 | 3/28/2023 6:20:11 AM | 3/28/2023 6:20:12 AM | IVR call: balance | Received call for balance for account 10131947 undefined | 7 | 2 | 5920 | 78 | ||||||||||||||||||||||||||||||||
| 1107096 | 42760 | 3/28/2023 6:14:01 AM | 3/28/2023 6:14:02 AM | IVR call: balance | Received call for balance for account 10045211 undefined | 7 | 2 | 4080 | 78 |