Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1107834 | 42855 | 3/28/2023 11:54:15 AM | 3/28/2023 11:54:16 AM | IVR call: balance | Received call for balance for account 10351205 undefined | 7 | 2 | 14031 | 78 | ||||||||||||||||||||||||||||||||
| 1107829 | 42854 | 3/28/2023 11:53:15 AM | 3/28/2023 11:53:16 AM | IVR call: balance | Received call for balance for account 10184437 undefined | 7 | 2 | 6422 | 78 | ||||||||||||||||||||||||||||||||
| 1107827 | 42853 | 3/28/2023 11:52:11 AM | 3/28/2023 11:52:27 AM | IVR call: statement | Received call for statement for account 10442099 sent message: 39034 | 8 | 2 | 31960 | 79 | ||||||||||||||||||||||||||||||||
| 1107826 | 42852 | 3/28/2023 11:52:08 AM | 3/28/2023 11:52:23 AM | IVR call: statement | Received call for statement for account 10288324 sent message: 39033 | 8 | 2 | 6451 | 79 | ||||||||||||||||||||||||||||||||
| 1107822 | 42851 | 3/28/2023 11:51:09 AM | 3/28/2023 11:51:26 AM | IVR call: statement | Received call for statement for account 10184437 sent message: 39029 | 8 | 2 | 6422 | 79 | ||||||||||||||||||||||||||||||||
| 1107821 | 42850 | 3/28/2023 11:50:48 AM | 3/28/2023 11:50:49 AM | IVR call: balance | Received call for balance for account 10440234 undefined | 7 | 2 | 29579 | 78 | ||||||||||||||||||||||||||||||||
| 1107814 | 42849 | 3/28/2023 11:46:03 AM | 3/28/2023 11:46:04 AM | IVR call: balance | Received call for balance for account 10290901 undefined | 7 | 2 | 23329 | 78 | ||||||||||||||||||||||||||||||||
| 1107813 | 42848 | 3/28/2023 11:45:45 AM | 3/28/2023 11:46:00 AM | IVR call: statement | Received call for statement for account 10441952 sent message: 39024 | 8 | 2 | 31203 | 79 | ||||||||||||||||||||||||||||||||
| 1107810 | 42847 | 3/28/2023 11:44:28 AM | 3/28/2023 11:44:29 AM | IVR call: balance | Received call for balance for account 10441119 undefined | 7 | 2 | 28408 | 78 | ||||||||||||||||||||||||||||||||
| 42846 | 3/28/2023 11:44:23 AM | 3/28/2023 11:44:26 AM | incorrect water billing for October 2020..no water leaks or repairs. | Incorrect water billing for October 2020..no water leaks or repairs done. | 6 | 3 | 31959 | 21 | 17 | 2 | 23 | 1 | 111 | 21 | |||||||||||||||||||||||||||
| 42843 | 3/28/2023 11:33:57 AM | 3/28/2023 11:33:59 AM | high consumption | high water consumption billed in July 2020 (meter number CERA2383) due to a period more than 6 months | 30 | 3 | 31957 | 82 | 4 | 1 | 101 | 194 | |||||||||||||||||||||||||||||
| 42845 | 3/28/2023 11:26:53 AM | 4/16/2023 10:58:15 AM | reverse refuse charges | Adjustment done Oct 2021 but services remained active.<div>reversal of refuse charges from May 2021 - 202303.</div><br/><b>Journal Amount</b>: [-R7299.99] | 27 | 3 | 31958 | 10 | 5 | 2 | 23 | 4 | 120 | 4/16/2023 10:58:07 AM | 3 | 10 | 3 | ||||||||||||||||||||||||
| 1107785 | 42844 | 3/28/2023 11:19:36 AM | 3/28/2023 11:19:37 AM | IVR call: balance | Received call for balance for account 10020498 undefined | 7 | 2 | 6093 | 78 | ||||||||||||||||||||||||||||||||
| 1107782 | 42842 | 3/28/2023 11:17:37 AM | 3/28/2023 11:17:56 AM | IVR call: statement | Received call for statement for account 10347475 sent message: 39011 | 8 | 2 | 15048 | 79 | ||||||||||||||||||||||||||||||||
| 1107741 | 42840 | 3/28/2023 10:47:47 AM | 3/28/2023 10:48:03 AM | IVR call: statement | Received call for statement for account 10342789 sent message: 39010 | 8 | 2 | 29183 | 79 | ||||||||||||||||||||||||||||||||
| 1107743 | 42839 | 3/28/2023 10:47:25 AM | 3/28/2023 10:47:26 AM | IVR call: balance | Received call for balance for account 10198545 undefined | 7 | 2 | 4193 | 78 | ||||||||||||||||||||||||||||||||
| 23190 | 3/28/2023 10:40:39 AM | 3/28/2023 10:41:15 AM | Water | Consumer has brought in water works job card<div><br></div><div>Kindly assist</div> | 6 | 3 | 23204 | 167 | 17 | 2 | 23 | 1 | 96 | 893 | 893 | ||||||||||||||||||||||||||
| 1107708 | 42838 | 3/28/2023 10:31:13 AM | 3/28/2023 10:31:14 AM | IVR call: balance | Received call for balance for account 10047673 undefined | 7 | 2 | 31409 | 78 | ||||||||||||||||||||||||||||||||
| 1107706 | 42837 | 3/28/2023 10:29:57 AM | 3/28/2023 10:29:58 AM | IVR call: balance | Received call for balance for account 10364189 undefined | 7 | 2 | 31194 | 78 | ||||||||||||||||||||||||||||||||
| 11894 | 3/28/2023 10:25:17 AM | 3/28/2023 10:25:19 AM | Duplicate Fire Levy | Duplicate Fire Levy charged | 23 | 3 | 31953 | 5 | 2 | 23 | 3 | 105 | 271 |