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EscalationLevel
LatestCall
LatestChat
LatestSms
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Campaign
IsOpen
Customer
42845
LatestTicket
CreatedAt
3/28/2023 11:26:53 AM
UpdatedAt
4/16/2023 10:58:15 AM
Subject
reverse refuse charges
Description
Adjustment done Oct 2021 but services remained active.<div>reversal of refuse charges from May 2021 - 202303.</div><br/><b>Journal Amount</b>: [-R7299.99]
Priority
Disposition
27
ConversationType
3
Parent
Account
31958
OpenedBy
10
AssignedTo
5
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
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UpdatedBy
Category
4
Subcategory
120
CreatedBy1
UpdatedBy1
ResolvedAt
4/16/2023 10:58:07 AM
Thread
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
10
Updator
3
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