Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1108160 | 42910 | 3/28/2023 1:51:44 PM | 3/28/2023 1:51:45 PM | IVR call: balance | Received call for balance for account 10114404 undefined | 7 | 2 | 4144 | 78 | ||||||||||||||||||||||||||||||||
| 1108158 | 42909 | 3/28/2023 1:51:14 PM | 3/28/2023 1:51:15 PM | IVR call: balance | Received call for balance for account 10037001 undefined | 7 | 2 | 5987 | 78 | ||||||||||||||||||||||||||||||||
| 42907 | 3/28/2023 1:49:05 PM | 3/28/2023 1:49:08 PM | Water query | High water bill in January 2023 and February 2023. | 5 | 2 | 31987 | 34 | 77 | 34 | |||||||||||||||||||||||||||||||
| 42906 | 3/28/2023 1:43:53 PM | 4/3/2023 1:07:36 PM | WATER | PLEASE APPLY SIX MONTHS POLICY FRO THE PERIOD 2021/06/27 | 6 | 3 | 31985 | 114 | 15 | 2 | 23 | 1 | 101 | 145075 | 201 | ||||||||||||||||||||||||||
| 1108112 | 42905 | 3/28/2023 1:38:54 PM | 3/28/2023 1:38:56 PM | IVR call: balance | Received call for balance for account 10038259 undefined | 7 | 2 | 6117 | 78 | ||||||||||||||||||||||||||||||||
| 1108110 | 42904 | 3/28/2023 1:38:25 PM | 3/28/2023 1:38:53 PM | IVR call: statement | Received call for statement for account 10440330 sent message: 39098 | 8 | 2 | 31984 | 79 | ||||||||||||||||||||||||||||||||
| 1108087 | 42903 | 3/28/2023 1:25:59 PM | 3/28/2023 1:26:18 PM | IVR call: statement | Received call for statement for account 10048360 sent message: 39096 | 8 | 2 | 6560 | 79 | ||||||||||||||||||||||||||||||||
| 1108082 | 42902 | 3/28/2023 1:25:09 PM | 3/28/2023 1:25:26 PM | IVR call: statement | Received call for statement for account 10422667 sent message: 39095 | 8 | 2 | 31983 | 79 | ||||||||||||||||||||||||||||||||
| 1108078 | 42901 | 3/28/2023 1:24:27 PM | 3/28/2023 1:24:45 PM | IVR call: statement | Received call for statement for account 10048360 sent message: 39094 | 8 | 2 | 6560 | 79 | ||||||||||||||||||||||||||||||||
| 1108074 | 42900 | 3/28/2023 1:23:00 PM | 3/28/2023 1:23:01 PM | IVR call: balance | Received call for balance for account 10062165 undefined | 7 | 2 | 6582 | 78 | ||||||||||||||||||||||||||||||||
| 42898 | 3/28/2023 1:22:41 PM | 3/28/2023 1:23:07 PM | reverse of dog tax charges | reverse of dog tax charges - 202012/202212<br/><b>Journal Number</b>: [186483] | 24 | 3 | 31982 | 10 | 5 | 2 | 23 | 11 | 72 | 10 | 10 | ||||||||||||||||||||||||||
| 1108071 | 42899 | 3/28/2023 1:22:11 PM | 3/28/2023 1:22:29 PM | IVR call: statement | Received call for statement for account 10441836 sent message: 39091 | 8 | 2 | 31916 | 79 | ||||||||||||||||||||||||||||||||
| 42897 | 3/28/2023 1:18:52 PM | 5/2/2023 11:47:27 AM | reverse dog tax charges | reverse dog tax charges - 202012/202212<br/><b>Journal Number</b>: [186441]<br/><b>Journal Amount</b>: [-R160.00] | 27 | 3 | 31981 | 10 | 5 | 2 | 23 | 11 | 72 | 5/2/2023 11:47:20 AM | 3 | 10 | 3 | ||||||||||||||||||||||||
| 41435 | 3/28/2023 1:15:29 PM | 5/2/2023 11:44:12 AM | reversal of dog tax charges | Reversal of dog tax charges for 202012/202212<br/><b>Journal Number</b>: [186466] | 27 | 3 | 8867 | 10 | 5 | 2 | 23 | 11 | 72 | 5/2/2023 11:44:12 AM | 3 | 10 | 3 | ||||||||||||||||||||||||
| 42896 | 3/28/2023 1:12:33 PM | 5/2/2023 11:42:59 AM | reverse dog tax charges | reverse dog tax charges from 202012/202212<br/><b>Journal Number</b>: [186449]<br/><b>Journal Amount</b>: [-R160.00] | 27 | 3 | 31980 | 10 | 5 | 2 | 23 | 11 | 72 | 5/2/2023 11:42:53 AM | 3 | 10 | 3 | ||||||||||||||||||||||||
| 42895 | 3/28/2023 1:08:30 PM | 5/2/2023 10:19:21 AM | reverse dog tax charges | reverse dog tax charges 202012/202212<br/><b>Journal Number</b>: [186453]<br/><b>Journal Amount</b>: [-R402.99] | 27 | 3 | 31979 | 10 | 5 | 2 | 23 | 11 | 72 | 5/2/2023 10:19:13 AM | 3 | 10 | 3 | ||||||||||||||||||||||||
| 42889 | 3/28/2023 1:07:13 PM | 3/28/2023 1:07:19 PM | Account Query - 10441719 | Account no : 10441719 incorrectly billed. Kindly provide statement as the account has been paid up for December 2022, January 2023, February 2023 without any invoice or statement sent to u. | 23 | 3 | 31977 | 17 | 2 | 23 | 1 | 111 | 3249 | ||||||||||||||||||||||||||||
| 36813 | 3/28/2023 1:03:32 PM | 3/28/2023 1:03:35 PM | reversal of dog tax charges | reversal of dog tax charges 202012/202212<br/><b>Journal Number</b>: [187334] | 24 | 3 | 14208 | 10 | 5 | 2 | 23 | 11 | 72 | 10 | |||||||||||||||||||||||||||
| 9039 | 3/28/2023 1:01:09 PM | 3/28/2023 1:02:00 PM | reversal of dog tax charges | reversal of dog tax charges 202112/202212<br/><b>Journal Number</b>: [187335] | 24 | 3 | 7992 | 10 | 5 | 2 | 23 | 11 | 72 | 10 | 10 | ||||||||||||||||||||||||||
| 1108033 | 42894 | 3/28/2023 1:00:53 PM | 3/28/2023 1:00:54 PM | IVR call: balance | Received call for balance for account 10161895 undefined | 7 | 2 | 13707 | 78 |