Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1109022 | 43004 | 3/29/2023 8:39:25 AM | 3/29/2023 8:39:26 AM | IVR call: balance | Received call for balance for account 10351116 undefined | 7 | 2 | 6554 | 78 | ||||||||||||||||||||||||||||||||
| 1108998 | 43003 | 3/29/2023 8:35:57 AM | 3/29/2023 8:36:14 AM | IVR call: statement | Received call for statement for account 10435886 sent message: 39155 | 8 | 2 | 24695 | 79 | ||||||||||||||||||||||||||||||||
| 1108994 | 43002 | 3/29/2023 8:34:54 AM | 3/29/2023 8:34:56 AM | IVR call: balance | Received call for balance for account 10351116 undefined | 7 | 2 | 6554 | 78 | ||||||||||||||||||||||||||||||||
| 1108977 | 43001 | 3/29/2023 8:29:28 AM | 3/29/2023 8:29:46 AM | IVR call: statement | Received call for statement for account 10377077 sent message: 39152 | 8 | 2 | 8767 | 79 | ||||||||||||||||||||||||||||||||
| 1108974 | 43000 | 3/29/2023 8:28:33 AM | 3/29/2023 8:28:34 AM | IVR call: balance | Received call for balance for account 10443024 undefined | 7 | 2 | 31846 | 78 | ||||||||||||||||||||||||||||||||
| 41463 | 3/29/2023 8:22:53 AM | 3/29/2023 8:22:57 AM | water query | high water consumption due to leak, plumber's letter submitted. | 6 | 3 | 31527 | 112 | 17 | 2 | 23 | 1 | 96 | 203 | |||||||||||||||||||||||||||
| 1108932 | 42999 | 3/29/2023 8:17:52 AM | 3/29/2023 8:17:54 AM | IVR call:? | Received call for ? for account 20105892 | 4869 | |||||||||||||||||||||||||||||||||||
| 1108922 | 42998 | 3/29/2023 8:16:13 AM | 3/29/2023 8:16:16 AM | IVR call: balance | Received call for balance for account 10072750 undefined | 7 | 2 | 3916 | 78 | ||||||||||||||||||||||||||||||||
| 1108913 | 42997 | 3/29/2023 8:13:55 AM | 3/29/2023 8:14:17 AM | IVR call: statement | Received call for statement for account 10013674 sent message: 39148 | 8 | 2 | 18184 | 79 | ||||||||||||||||||||||||||||||||
| 14070 | 3/29/2023 8:04:08 AM | 3/29/2023 8:04:10 AM | 10260751 | Good day Please see attached report from a plumber that notice that Water spraying out from the coupling. Kindly send someone to have look at the problem and also to make sure that the account gets credit as it is not a fault for the owner but a BCM fault | 23 | 3 | 27883 | 17 | 2 | 23 | 1 | 96 | 398 | ||||||||||||||||||||||||||||
| 42996 | 3/29/2023 8:00:51 AM | 3/29/2023 8:00:56 AM | interm water readings taken for a while,incorrect water billing. | Interm water readings,interm taken for a while. | 6 | 3 | 32003 | 21 | 15 | 2 | 23 | 1 | 101 | 21 | |||||||||||||||||||||||||||
| 1108843 | 42995 | 3/29/2023 7:55:18 AM | 3/29/2023 7:55:19 AM | IVR call: balance | Received call for balance for account 10038552 undefined | 7 | 2 | 15390 | 78 | ||||||||||||||||||||||||||||||||
| 42994 | 3/29/2023 7:53:40 AM | 3/29/2023 7:53:42 AM | Enquiry on vamred adjustment | Hi there My name is Michael Osner and I purchased a home in East London Riverside estate last year. The home was only transferred into my name and bcm account handed over to me about 3 or 4 months ago. At the begging of this year, BCM turned off my lights as there was a big amount outstanding and that amount was payed by WF0sner as they were the account holders at the time. BCM then again after that said there was another amount of about 20 000 rand outstanding and turned my lights off again. I went to the BCM in beacon bay and the lady said it was a mistake and they put the lights back on. This month I get a bill of 9000 rand and of that 9000, 7000 rand was for say “vamred adjustments” I was told you deal with WF Osner so I was wondering if you could please help me out with this. It must be a mistake. Regards, Mike | 23 | 3 | 32002 | 5 | 4 | 23 | 6 | 76 | 3255 | ||||||||||||||||||||||||||||
| 42994 | 3/29/2023 7:53:32 AM | 4/29/2023 10:29:57 AM | Enquiry on vamred adjustment | Hi there My name is Michael Osner and I purchased a home in East London Riverside estate last year. The home was only transferred into my name and bcm account handed over to me about 3 or 4 months ago. At the begging of this year, BCM turned off my lights as there was a big amount outstanding and that amount was payed by WF0sner as they were the account holders at the time. BCM then again after that said there was another amount of about 20 000 rand outstanding and turned my lights off again. I went to the BCM in beacon bay and the lady said it was a mistake and they put the lights back on. This month I get a bill of 9000 rand and of that 9000, 7000 rand was for say “vamred adjustments” I was told you deal with WF Osner so I was wondering if you could please help me out with this. It must be a mistake. Regards, Mike <div><br></div><div>QRC RESPONSE : 2023.04.29</div><div>Need to investigate the ownership as it is in the same name with previous owner and previous account have credit.</div> | 30 | 3 | 32002 | 5 | 4 | 23 | 6 | 76 | 145792 | 3255 | 4 | ||||||||||||||||||||||||||
| 1108825 | 42993 | 3/29/2023 7:48:43 AM | 3/29/2023 7:48:44 AM | IVR call: balance | Received call for balance for account 10008140 undefined | 7 | 2 | 28805 | 78 | ||||||||||||||||||||||||||||||||
| 1108823 | 42992 | 3/29/2023 7:48:23 AM | 3/29/2023 7:48:47 AM | IVR call: statement | Received call for statement for account 20428614 sent message: 39135 | 8 | 2 | 4539 | 79 | ||||||||||||||||||||||||||||||||
| 1108822 | 42991 | 3/29/2023 7:47:48 AM | 3/29/2023 7:48:06 AM | IVR call: statement | Received call for statement for account 10218921 sent message: 39134 | 8 | 2 | 32001 | 79 | ||||||||||||||||||||||||||||||||
| 1108821 | 3/29/2023 7:47:45 AM | 3/29/2023 7:47:45 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1108819 | 42990 | 3/29/2023 7:47:28 AM | 3/29/2023 7:47:29 AM | IVR call: balance | Received call for balance for account 10008140 undefined | 7 | 2 | 28805 | 78 | ||||||||||||||||||||||||||||||||
| 1108794 | 42988 | 3/29/2023 7:39:26 AM | 3/29/2023 7:39:46 AM | IVR call: statement | Received call for statement for account 10013913 sent message: 39133 | 8 | 2 | 8701 | 79 |