Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1109601 | 43058 | 3/29/2023 11:29:21 AM | 3/29/2023 11:29:22 AM | IVR call: balance | Received call for balance for account 10428858 undefined | 7 | 2 | 5408 | 78 | ||||||||||||||||||||||||||||||||
| 1109596 | 43057 | 3/29/2023 11:28:09 AM | 3/29/2023 11:28:10 AM | IVR call: balance | Received call for balance for account 20491944 undefined | 7 | 2 | 5406 | 78 | ||||||||||||||||||||||||||||||||
| 1109573 | 43056 | 3/29/2023 11:24:47 AM | 3/29/2023 11:25:06 AM | IVR call: statement | Received call for statement for account 10426562 sent message: 39231 | 8 | 2 | 4428 | 79 | ||||||||||||||||||||||||||||||||
| 43054 | 3/29/2023 11:13:42 AM | 3/29/2023 11:13:45 AM | water | six months policy to be applied | 6 | 3 | 32031 | 110 | 15 | 2 | 23 | 1 | 101 | 205 | |||||||||||||||||||||||||||
| 1109523 | 43053 | 3/29/2023 11:08:24 AM | 3/29/2023 11:08:25 AM | IVR call:? | Received call for ? for account 10440864 | 32029 | |||||||||||||||||||||||||||||||||||
| 1109518 | 43052 | 3/29/2023 11:05:50 AM | 3/29/2023 11:05:51 AM | IVR call: balance | Received call for balance for account 10440864 undefined | 7 | 2 | 32029 | 78 | ||||||||||||||||||||||||||||||||
| 11948 | 3/29/2023 11:05:35 AM | 3/29/2023 11:05:38 AM | 10177200 | Leak at property. Plumbers report attached. | 23 | 3 | 1192 | 17 | 2 | 23 | 1 | 96 | 305 | ||||||||||||||||||||||||||||
| 43051 | 3/29/2023 11:04:14 AM | 4/24/2023 10:37:42 AM | SIX MONTHS POLICY | <b>qrc response</b><div><b>six months policy adjustment done, waiting to be authorized</b></div><br/><b>Journal Number</b>: [211181]<br/><b>Journal Amount</b>: [-R1102.32] | 27 | 3 | 32028 | 11 | 15 | 2 | 23 | 1 | 101 | 4/24/2023 10:31:49 AM | 144861 | 3 | 11 | 3 | |||||||||||||||||||||||
| 1109509 | 43050 | 3/29/2023 11:00:36 AM | 3/29/2023 11:00:36 AM | IVR call:? | Received call for ? for account 10426562 | 4428 | |||||||||||||||||||||||||||||||||||
| 1109505 | 43049 | 3/29/2023 10:59:54 AM | 3/29/2023 10:59:55 AM | IVR call:? | Received call for ? for account 10367112 | 32027 | |||||||||||||||||||||||||||||||||||
| 1109501 | 43048 | 3/29/2023 10:57:15 AM | 3/29/2023 10:57:32 AM | IVR call: statement | Received call for statement for account 10439850 sent message: 39222 | 8 | 2 | 32026 | 79 | ||||||||||||||||||||||||||||||||
| 1109476 | 43047 | 3/29/2023 10:48:39 AM | 3/29/2023 10:48:57 AM | IVR call: statement | Received call for statement for account 10286290 sent message: 39221 | 8 | 2 | 24215 | 79 | ||||||||||||||||||||||||||||||||
| 1109468 | 43046 | 3/29/2023 10:45:02 AM | 3/29/2023 10:45:20 AM | IVR call: statement | Received call for statement for account 10279280 sent message: 39220 | 8 | 2 | 8873 | 79 | ||||||||||||||||||||||||||||||||
| 1109464 | 3/29/2023 10:43:48 AM | 3/29/2023 10:43:48 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 43045 | 3/29/2023 10:41:16 AM | 3/29/2023 10:41:39 AM | LEAK AFFIDAVIT | Please see attached. | 6 | 3 | 32024 | 89 | 17 | 4 | 23 | 1 | 96 | 187 | 187 | ||||||||||||||||||||||||||
| 1109435 | 43044 | 3/29/2023 10:34:40 AM | 3/29/2023 10:35:05 AM | IVR call: statement | Received call for statement for account 10377428 sent message: 39217 | 8 | 2 | 27595 | 79 | ||||||||||||||||||||||||||||||||
| 1109430 | 43043 | 3/29/2023 10:33:12 AM | 3/29/2023 10:33:14 AM | IVR call: balance | Received call for balance for account 10377428 undefined | 7 | 2 | 27595 | 78 | ||||||||||||||||||||||||||||||||
| 1109432 | 43042 | 3/29/2023 10:33:05 AM | 3/29/2023 10:33:06 AM | IVR call: balance | Received call for balance for account 10404497 undefined | 7 | 2 | 32022 | 78 | ||||||||||||||||||||||||||||||||
| 1109428 | 43041 | 3/29/2023 10:32:25 AM | 3/29/2023 10:32:41 AM | IVR call: statement | Received call for statement for account 10441836 sent message: 39216 | 8 | 2 | 31916 | 79 | ||||||||||||||||||||||||||||||||
| 43036 | 3/29/2023 10:31:08 AM | 5/9/2023 8:45:52 PM | Unresolved Water queries dating back to June 2021 (onwards) | I am Jose M Lukose, owner of the property 2 Avalon Road, Beacon Bay. My municipal account no is 10237032. Since the middle of 2021, I have been having water queries with the municipality since my water bills have been unrealistically high. I had two major water leakages as well on that property. I submitted plumbers' reports together with affidavits at the Beacon Bay municipal office. Though on a Monthly basis, I have been to that office, till now, the municipality has not made an attempt to reconcile my account. Municipal staff in Beacon Bay has been flagging my account since then. I have been paying municipal bills as per advice. On the 5th of May 2022, I attended the municipal billing query summit at Trinity Methodist Church Hall, Southernwood. The official who attended to my query advised me to send her the leak reports and requested that I get a plumber to investigate the property for any possible undetected leaks. I contacted a plumber and the plumber's investigation found an underground leak. I submitted all three reports to her. But till now, I have not received any reply. Recently, BCM handed over my account, though I have been complaining and reminding the municipality to consider my case. They have been charging interest on my outstanding balance for the last so many months. The Reference No I received for a query I submitted to Beacon Bay municipal office was 6640. I attach a document that contains ALL THREE reports that were submitted at various times and to the official attend my query on May 2022. | 23 | 3 | 5619 | 17 | 2 | 23 | 1 | 96 | 146015 | 3258 |