Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1111266 43220 3/30/2023 1:49:10 PM 3/30/2023 1:49:11 PM IVR call: balance Received call for balance for account 10275866 undefined 7 2 32100 78
1111258 43219 3/30/2023 1:47:35 PM 3/30/2023 1:47:37 PM IVR call: balance Received call for balance for account 10275866 undefined 7 2 32100 78
14870 3/30/2023 1:47:24 PM 3/30/2023 1:47:27 PM SEWERAGE HIGH PLEASE CAN YOU EXPLAIN THE CHARGES ON THIS ACCOUNT? THE SEWERAGE CHARGES ARE EXTREMELY HIGH, HOW IS THIS BILLED? THIS HAS BEEN QUERIES SINCE 2021 WITH NO FEDBACK 23 3 14059 5 2 23 93 56 449
1111243 43218 3/30/2023 1:43:55 PM 3/30/2023 1:43:56 PM IVR call: balance Received call for balance for account 10275866 undefined 7 2 32100 78
1111238 43217 3/30/2023 1:41:28 PM 3/30/2023 1:41:45 PM IVR call: statement Received call for statement for account 10394575 sent message: 39393 8 2 13871 79
43216 3/30/2023 1:37:59 PM 3/30/2023 1:38:02 PM WATER QUERY HIGH WATER CONSUMPTION FOR THE MONTH OF DECEMBER  IT WAS A LEAKING METER AND FIXED BY WATER WORKS 23 3 32099 37 17 4 23 1 96 37
43215 3/30/2023 1:36:30 PM 3/30/2023 1:36:32 PM WATER BURST There was a water burst and water works repaired the pipe. ( 8 MARCH 2023 )<div>Control no. is 823880</div> 6 3 32098 120 17 2 23 1 96 218
1111199 43214 3/30/2023 1:25:29 PM 3/30/2023 1:25:45 PM IVR call: statement Received call for statement for account 10022077 sent message: 39389 8 2 4253 79
1111194 43213 3/30/2023 1:24:11 PM 3/30/2023 1:24:12 PM IVR call: balance Received call for balance for account 10040566 undefined 7 2 5964 78
1111190 43212 3/30/2023 1:22:32 PM 3/30/2023 1:22:33 PM IVR call: balance Received call for balance for account 10040566 undefined 7 2 5964 78
43211 3/30/2023 1:19:21 PM 3/30/2023 1:20:13 PM water query BO035-Current Account Details<div><span style="white-space:pre"> </span></div><div>OwnerErfAcctO/TMeter/rAge ASumCR</div><div>Account Number: 10380036 OWNER M &amp; NN SLOTILE</div><div>Term-D: Stand: 080 009 NU401449 00000 0000 0000</div><div>Clearance Appl.Date: Addr: ZONE 09 NU 01449/00</div><div>Clear Cert.Print: N Post.Add: 1449 NU 9</div><div>Sect-Title: MDANTSANE</div><div>Clear.Dates from:&nbsp; &nbsp;</div><div>to: 5219</div><div>ID: 7304025751081 Cmplx:&nbsp;</div><div>Total H/O: 22916.04 Coll:&nbsp;</div><div>Deb Tp: 01 - DOMESTIC DE</div><div>&nbsp;HO C - SEE F12</div><div>202202</div><div>PENDING / UNALLOCATED Receipts0.00</div><div>&nbsp;&nbsp;</div><div>&nbsp;&nbsp;</div><div>&nbsp;&nbsp;</div><div>Options</div><div>Tran Date</div><div>Description</div><div>Reference</div><div>Tariff</div><div>Debit</div><div>Credit</div><div>Vat</div><div><br></div><div>Option</div><div>20220124 BALANCE B/F 5068.27&nbsp;&nbsp;</div><div><br></div><div>Option</div><div>20220218 IN SEWERAGE BS 2.17&nbsp;&nbsp;</div><div><br></div><div>Option</div><div>20220218 IN REFUSE RF 6.10&nbsp;&nbsp;</div><div><br></div><div>Option</div><div>20220218 IN SU FIRE SUFI 1.28&nbsp;&nbsp;</div><div><br></div><div>Option</div><div>20220218 RATES INTER VRED 10.00&nbsp;&nbsp;</div><div><br></div><div>Option</div><div>20220218 IN WATER WA 2.36&nbsp;&nbsp;</div><div><br></div><div>Option</div><div>20220219 WATER DOMES CRKI2089 WA0100 14694.47 2204.17</div><div><br></div><div>Option</div><div>20220219 REFUSE DOME RFF01 286.96 43.04</div><div><br></div><div>Option</div><div>20220219 FIRE LEVY D FE001 60.00 9.00</div><div><br></div><div>Option</div><div><br></div><div>&nbsp; Due-Date:20230417No-Dep:1No-Notes:251No-Ext/Arr:1</div><div>OK Home Quit More<br><br>BO035-Transaction Detail</div><div>Account-no: 10380036Unit-no:080009NU4014490000000000000Date:20220219Amount:14694.47Tariff:WA0100Line Code:VAT:2204.17VATWATUnits:95.000Readings: Date:20220118Type:3Prev Reading:2773.000Prev Read Date:20211209Curr Reading:2868.000Captured By:Period:202202Living Units:1Free-Units:Free-Amount:Nr of Cons:1Transaction Description:WATER DOMESTICAmount</div><div>&nbsp;&nbsp;</div><div>In</div><div>Read T</div><div>Days</div><div>Units</div><div>Tariff</div><div>Amount</div><div>1 3 40 7.885 18.539260 146.18</div><div>2 5.256 18.902810 99.37</div><div>3 13.141 26.253550 345.02</div><div>4 13.141 170.161850 2236.21</div><div>5 55.575 213.543600 11867.69</div><div><br></div><div>&nbsp; Incl VATUnits16898.6495.000</div><div>OK Home Quit</div><div><span style="white-space:pre"> </span></div> 23 3 32096 89 17 4 23 1 111 187 187
1111164 43210 3/30/2023 1:13:16 PM 3/30/2023 1:13:17 PM IVR call: balance Received call for balance for account 10427369 undefined 7 2 24202 78
1111162 43209 3/30/2023 1:11:54 PM 3/30/2023 1:11:55 PM IVR call: balance Received call for balance for account 10290410 undefined 7 2 9405 78
1111156 43208 3/30/2023 1:09:57 PM 3/30/2023 1:09:58 PM IVR call: balance Received call for balance for account 10054541 undefined 7 2 32095 78
28236 3/30/2023 1:03:22 PM 3/30/2023 1:03:25 PM 2 water meter charges for 1 meter From Dec 2021 till to date I am being charged for 2 water meter readings for the one property. I have owned this property from 2007 and I have ONE water meter installed. Now from Dec 2021 I get charged for 2 readings...how is this possible? Please remove the wrong meter from my account. 23 3 27262 17 2 23 1 112 2559
8669 3/30/2023 1:02:54 PM 3/30/2023 1:02:57 PM water split consumption for the period of&nbsp; 2022/04 to 2022/09 6 3 7650 110 15 2 23 1 50 205
14126 3/30/2023 12:50:38 PM 4/29/2023 9:15:22 AM Service charged but property sold 2018 This property was sold in 2018 however we are receiving an account with a balance of R193.39 (account date 25/03/2023) Please close account for Runway One Pty Ltd 10405154 <div><br></div><div>QRC RESPONSE :2023.04.29</div><div>INTEREST REVERSAL MUST BE REVESED&nbsp;</div> 30 3 32094 5 2 23 6 122 145791 408 4
1111135 43207 3/30/2023 12:48:44 PM 3/30/2023 12:48:45 PM IVR call: balance Received call for balance for account 10347492 undefined 7 2 3879 78
43206 3/30/2023 12:27:18 PM 3/30/2023 12:27:21 PM 10345812 Good day, Re: ACCOUNT 10345812 JG &amp; L SMIT : ACCOUNT QUERY With reference to the abovementioned account we made an enquiry with your call centre on in October 2022 with regards to our account being of such a huge amount. See attached statements for easy perusal. On the 15th December 2022 we followed up once again with your call centre of which were given an account of R4901.11 outstanding of which we made an enquiry on to pay for the month of January 2023, however on our call this morning with your call centre were advised that our current outstanding amount to be settled this month is R10,585.77. Kindly note that we do not receive our monthly statements and have provided our email address of lynnsmit88@gmail.com on numerous occasions with consultants from your call centre. All the necessary statements were emailed to us to go through and get to the bottom of why our BCMM account has jumped from a normal monthly account of approx. R3500.00 per month to having amounts outstanding in 30 days, 60 days and 90 days = to over R12k of which we were advised on in January and queried the amount once again as were advised that there appeared to be an error with our account and that we only needed to pay an amount of R1925.91 (see attached sticky note we made of amount as per discussion with your call centre) because our account was up to date. We therefore paid an amount of R2000.00 on the 4th January 2023 of which was a bit more as advised of R1925.91. As advised in January 2023 that our account was up to date and continued to pay an amount of R2000 on 06th February 2023 and another R2500.00on 6th March 2023 taking that we are still not receiving statements, therefore this morning&rsquo;s follow up with your call centre and to discover we are yet again at the same spot we were in 2022. If we look at the months of your February and March 2023 statements the approx. amounts per month should be on average R2,6k of which does not correspond with your payment system. We humbly request that this matter be attended too URGENTLY as this isn&rsquo;t the kind of monies of R10k we just have lying around to avoid being cut off or blocked and not able to purchase electricity. An amount of R3500 will be made tomorrow in the interim until our account query has been finalised. Trusting that you find the above to be in order. Warm Regards, Lynn &amp; Jasper Smit 23 3 2828 5 2 23 2 101 3270
43206 3/30/2023 12:26:00 PM 3/30/2023 12:26:04 PM 10345812 ACCOUNT 10345812 JG &amp; L SMIT : ACCOUNT QUERY With reference to the abovementioned account we made an enquiry with your call centre on in October 2022 with regards to our account being of such a huge amount. See attached statements for easy perusal. On the 15th December 2022 we followed up once again with your call centre of which were given an account of R4901.11 outstanding of which we made an enquiry on to pay for the month of January 2023, however on our call this morning with your call centre were advised that our current outstanding amount to be settled this month is R10,585.77. Kindly note that we do not receive our monthly statements and have provided our email address of lynnsmit88@gmail.com on numerous occasions with consultants from your call centre. All the necessary statements were emailed to us to go through and get to the bottom of why our BCMM account has jumped from a normal monthly account of approx. R3500.00 per month to having amounts outstanding in 30 days, 60 days and 90 days = to over R12k of which we were advised on in January and queried the amount once again as were advised that there appeared to be an error with our account and that we only needed to pay an amount of R1925.91 (see attached sticky note we made of amount as per discussion with your call centre) because our account was up to date. We therefore paid an amount of R2000.00 on the 4th January 2023 of which was a bit more as advised of R1925.91. As advised in January 2023 that our account was up to date and continued to pay an amount of R2000 on 06th February 2023 and another R2500.00on 6th March 2023 taking that we are still not receiving statements, therefore this morning&rsquo;s follow up with your call centre and to discover we are yet again at the same spot we were in 2022. If we look at the months of your February and March 2023 statements the approx. amounts per month should be on average R2,6k of which does not correspond with your payment system. We humbly request that this matter be attended too URGENTLY as this isn&rsquo;t the kind of monies of R10k we just have lying around to avoid being cut off or blocked and not able to purchase electricity. An amount of R3500 will be made tomorrow in the interim until our account query has been finalised. Trusting that you find the above to be in order. Warm Regards, Lynn &amp; Jasper Smit 23 3 2828 5 2 23 2 101 3270