Good day,
Re: ACCOUNT 10345812 JG & L SMIT : ACCOUNT QUERY
With reference to the abovementioned account we made an enquiry with your call centre on in October 2022 with regards to our account being of such a huge amount. See attached statements for easy perusal. On the 15th December 2022 we followed up once again with your call centre of which were given an account of R4901.11 outstanding of which we made an enquiry on to pay for the month of January 2023, however on our call this morning with your call centre were advised that our current outstanding amount to be settled this month is R10,585.77. Kindly note that we do not receive our monthly statements and have provided our email address of lynnsmit88@gmail.com on numerous occasions with consultants from your call centre. All the necessary statements were emailed to us to go through and get to the bottom of why our BCMM account has jumped from a normal monthly account of approx. R3500.00 per month to having amounts outstanding in 30 days, 60 days and 90 days = to over R12k of which we were advised on in January and queried the amount once again as were advised that there appeared to be an error with our account and that we only needed to pay an amount of R1925.91 (see attached sticky note we made of amount as per discussion with your call centre) because our account was up to date. We therefore paid an amount of R2000.00 on the 4th January 2023 of which was a bit more as advised of R1925.91.
As advised in January 2023 that our account was up to date and continued to pay an amount of R2000 on 06th February 2023 and another R2500.00on 6th March 2023 taking that we are still not receiving statements, therefore this morning’s follow up with your call centre and to discover we are yet again at the same spot we were in 2022. If we look at the months of your February and March 2023 statements the approx. amounts per month should be on average R2,6k of which does not correspond with your payment system.
We humbly request that this matter be attended too URGENTLY as this isn’t the kind of monies of R10k we just have lying around to avoid being cut off or blocked and not able to purchase electricity.
An amount of R3500 will be made tomorrow in the interim until our account query has been finalised.
Trusting that you find the above to be in order.
Warm Regards,
Lynn & Jasper Smit