Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1111886 | 43274 | 3/31/2023 8:31:12 AM | 3/31/2023 8:31:30 AM | IVR call: statement | Received call for statement for account 10415785 sent message: 39442 | 8 | 2 | 32116 | 79 | ||||||||||||||||||||||||||||||||
| 1111877 | 43273 | 3/31/2023 8:29:06 AM | 3/31/2023 8:29:21 AM | IVR call: statement | Received call for statement for account 10423243 sent message: 39441 | 8 | 2 | 32115 | 79 | ||||||||||||||||||||||||||||||||
| 43271 | 3/31/2023 8:24:35 AM | 3/31/2023 8:24:38 AM | WATER | PLEASE ASSIST WITH 6 MONTHS POLICY ADJUSTMENT FOR WATER CHARGED NOV 2022 | 6 | 3 | 32114 | 167 | 15 | 2 | 23 | 1 | 101 | 893 | |||||||||||||||||||||||||||
| 1111865 | 43272 | 3/31/2023 8:24:24 AM | 3/31/2023 8:24:48 AM | IVR call: statement | Received call for statement for account 10021385 sent message: 39440 | 8 | 2 | 1166 | 79 | ||||||||||||||||||||||||||||||||
| 1111864 | 43270 | 3/31/2023 8:22:44 AM | 3/31/2023 8:22:45 AM | IVR call: balance | Received call for balance for account 10067418 undefined | 7 | 2 | 5294 | 78 | ||||||||||||||||||||||||||||||||
| 1111863 | 43269 | 3/31/2023 8:21:56 AM | 3/31/2023 8:21:59 AM | IVR call: balance | Received call for balance for account 10067418 undefined | 7 | 2 | 5294 | 78 | ||||||||||||||||||||||||||||||||
| 43268 | 3/31/2023 8:17:45 AM | 3/31/2023 8:17:51 AM | WATER | SUBMITTED PLUMBERS LETTER FOR A FIXED LEAK.<div><br></div><div><br></div> | 6 | 3 | 32113 | 114 | 17 | 2 | 23 | 1 | 96 | 201 | |||||||||||||||||||||||||||
| 43267 | 3/31/2023 8:06:52 AM | 3/31/2023 11:26:42 AM | Duplicate refuse charge | Refuse back charged in May 2021 with monthly charge, but two credit adjustments were passed in Dec 2021 and April 2022 for the same period as a reversal as of back charge.<div><br></div><div>2nd Journal transaction reversed as duplicate.</div><div>Duplicate charge removed <br></div><div><div><b>Journal Number</b>: [235267]</div></div><br/><b>Journal Amount</b>: [-R2773.51] | 27 | 3 | 32111 | 17 | 5 | 2 | 23 | 4 | 119 | 3/31/2023 11:26:37 AM | 3 | 17 | 3 | ||||||||||||||||||||||||
| 15476 | 3/31/2023 7:49:27 AM | 3/31/2023 7:49:29 AM | Incorrect meter readings | I provide you every month with the readings on the last day of the month. Why does it differ from the account you sent me. I even attach a photo of the meter and yet, you charge me differently every month? | 23 | 3 | 14700 | 17 | 2 | 23 | 1 | 111 | 641 | ||||||||||||||||||||||||||||
| 1111770 | 43265 | 3/31/2023 7:45:55 AM | 3/31/2023 7:45:56 AM | IVR call: balance | Received call for balance for account 10000414 undefined | 7 | 2 | 1236 | 78 | ||||||||||||||||||||||||||||||||
| 1111765 | 43264 | 3/31/2023 7:45:09 AM | 3/31/2023 7:45:10 AM | IVR call: balance | Received call for balance for account 10000414 undefined | 7 | 2 | 1236 | 78 | ||||||||||||||||||||||||||||||||
| 1111764 | 43263 | 3/31/2023 7:44:42 AM | 3/31/2023 7:44:58 AM | IVR call: statement | Received call for statement for account 10075937 sent message: 39428 | 8 | 2 | 4704 | 79 | ||||||||||||||||||||||||||||||||
| 1111734 | 43262 | 3/31/2023 7:35:55 AM | 3/31/2023 7:35:56 AM | IVR call: balance | Received call for balance for account 10277546 undefined | 7 | 2 | 31117 | 78 | ||||||||||||||||||||||||||||||||
| 1111731 | 43261 | 3/31/2023 7:35:02 AM | 3/31/2023 7:35:03 AM | IVR call: balance | Received call for balance for account 10277546 undefined | 7 | 2 | 31117 | 78 | ||||||||||||||||||||||||||||||||
| 1111727 | 43260 | 3/31/2023 7:33:42 AM | 3/31/2023 7:33:44 AM | IVR call: balance | Received call for balance for account 10277546 undefined | 7 | 2 | 31117 | 78 | ||||||||||||||||||||||||||||||||
| 15476 | 3/31/2023 7:33:20 AM | 3/31/2023 7:33:24 AM | overcharged | Please advise. Feb month you charged me R369.24 (incl VAT) for 16kl and now in March you are charging me R799.46 for 16kl. Can you please show me how you have worked that out? | 23 | 3 | 14700 | 15 | 2 | 23 | 1 | 50 | 641 | ||||||||||||||||||||||||||||
| 9861 | 3/31/2023 7:26:26 AM | 3/31/2023 7:26:28 AM | water query | high water consumption | 30 | 3 | 8734 | 28 | 2 | 1 | 101 | 28 | |||||||||||||||||||||||||||||
| 9861 | 3/31/2023 7:24:31 AM | 3/31/2023 7:24:31 AM | water query | high water consumption | 17 | 3 | 8734 | 28 | 2 | 1 | 101 | 3/31/2023 7:24:31 AM | 28 | 28 | |||||||||||||||||||||||||||
| 1111693 | 43259 | 3/31/2023 7:21:52 AM | 3/31/2023 7:21:53 AM | IVR call: balance | Received call for balance for account 10015346 undefined | 7 | 2 | 4373 | 78 | ||||||||||||||||||||||||||||||||
| 1111690 | 43258 | 3/31/2023 7:18:34 AM | 3/31/2023 7:18:35 AM | IVR call: balance | Received call for balance for account 10348331 undefined | 7 | 2 | 6829 | 78 |