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EscalationLevel
LatestCall
LatestChat
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IsOpen
Customer
43267
LatestTicket
CreatedAt
3/31/2023 8:06:52 AM
UpdatedAt
3/31/2023 11:26:42 AM
Subject
Duplicate refuse charge
Description
Refuse back charged in May 2021 with monthly charge, but two credit adjustments were passed in Dec 2021 and April 2022 for the same period as a reversal as of back charge.<div><br></div><div>2nd Journal transaction reversed as duplicate.</div><div>Duplicate charge removed&nbsp;<br></div><div><div><b>Journal Number</b>: [235267]</div></div><br/><b>Journal Amount</b>: [-R2773.51]
Priority
Disposition
27
ConversationType
3
Parent
Account
32111
OpenedBy
17
AssignedTo
5
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
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UpdatedBy
Category
4
Subcategory
119
CreatedBy1
UpdatedBy1
ResolvedAt
3/31/2023 11:26:37 AM
Thread
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
17
Updator
3