Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1112744 43369 4/1/2023 1:13:34 PM 4/1/2023 1:13:35 PM IVR call: balance Received call for balance for account 10410003 undefined 7 2 4119 78
1112710 43368 4/1/2023 12:47:11 PM 4/1/2023 12:47:27 PM IVR call: statement Received call for statement for account 10437454 sent message: 39524 8 2 21024 79
1112706 43367 4/1/2023 12:44:07 PM 4/1/2023 12:44:08 PM IVR call: balance Received call for balance for account 10424391 undefined 7 2 5910 78
1112705 4/1/2023 12:43:29 PM 4/1/2023 12:43:29 PM IVR call:? Received call for ? for account undefined
1112702 43366 4/1/2023 12:42:03 PM 4/1/2023 12:42:04 PM IVR call: balance Received call for balance for account 10424391 undefined 7 2 5910 78
1112699 43365 4/1/2023 12:40:23 PM 4/1/2023 12:40:24 PM IVR call: balance Received call for balance for account 10424391 undefined 7 2 5910 78
43362 4/1/2023 11:28:52 AM 4/1/2023 11:28:54 AM Balfour Water The meter reading on my March statement is incorrect. 23 3 32058 17 2 23 1 111 3273
1112668 43364 4/1/2023 11:19:01 AM 4/1/2023 11:19:20 AM IVR call: statement Received call for statement for account 20078977 sent message: 39520 8 2 14490 79
1112659 43363 4/1/2023 10:50:13 AM 4/1/2023 10:50:14 AM IVR call: balance Received call for balance for account 10081723 undefined 7 2 32140 78
1112638 43361 4/1/2023 10:33:38 AM 4/1/2023 10:33:40 AM IVR call: balance Received call for balance for account 10025611 undefined 7 2 6784 78
1112626 43360 4/1/2023 10:16:33 AM 4/1/2023 10:16:48 AM IVR call: statement Received call for statement for account 20078977 sent message: 39519 8 2 14490 79
1112608 43359 4/1/2023 9:41:35 AM 4/1/2023 9:41:54 AM IVR call: statement Received call for statement for account 10015606 sent message: 39518 8 2 4990 79
1112606 43358 4/1/2023 9:40:07 AM 4/1/2023 9:40:08 AM IVR call: balance Received call for balance for account 10015606 undefined 7 2 4990 78
1112605 43357 4/1/2023 9:38:07 AM 4/1/2023 9:38:08 AM IVR call: balance Received call for balance for account 10072602 undefined 7 2 23333 78
1112599 43356 4/1/2023 9:33:26 AM 4/1/2023 9:33:27 AM IVR call: balance Received call for balance for account 10369614 undefined 7 2 32139 78
1112576 43355 4/1/2023 8:52:16 AM 4/1/2023 8:52:34 AM IVR call: statement Received call for statement for account 20161569 sent message: 39517 8 2 18671 79
1112573 43354 4/1/2023 8:50:06 AM 4/1/2023 8:50:07 AM IVR call: balance Received call for balance for account 20161569 undefined 7 2 18671 78
1112571 43353 4/1/2023 8:49:02 AM 4/1/2023 8:49:03 AM IVR call: balance Received call for balance for account 10369614 undefined 7 2 32139 78
1112564 43352 4/1/2023 8:41:25 AM 4/1/2023 8:41:26 AM IVR call: balance Received call for balance for account 10369614 undefined 7 2 32139 78
1112559 43351 4/1/2023 8:37:57 AM 4/1/2023 8:38:12 AM IVR call: statement Received call for statement for account 10437979 sent message: 39516 8 2 22026 79