Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1113077 43387 4/2/2023 2:19:40 PM 4/2/2023 2:19:41 PM IVR call: balance Received call for balance for account 10357692 undefined 7 2 18598 78
24327 4/2/2023 2:14:37 PM 4/2/2023 2:14:40 PM Electronic reading and Real reading does not corrolatemunicipal water is off The electronic meter reading is way out compared to the actual reading. My actual use for years now is between 2 and 3 KL and the meter actual reading is 255 this morning whilst the account shows 278 on 2023-03-30 23 3 25501 17 4 23 1 111 2283
1113070 43386 4/2/2023 1:55:07 PM 4/2/2023 1:55:26 PM IVR call: meter-reading Received call for meter-reading for account 10271051 Meter reading: [1367] Meter type: [water] 10 2 27283 81
1113062 43385 4/2/2023 1:11:42 PM 4/2/2023 1:11:56 PM IVR call: statement Received call for statement for account 10437775 sent message: 39559 8 2 32145 79
43384 4/2/2023 12:08:46 PM 4/2/2023 12:08:47 PM Query on Invoicing Hello, Thanks for sending through the invoice for Flat 14, 1 Arthur St, Gonubie. A couple of questions, you might be able to help me with, please: 1) Did you receive payment last month for the invoice for R908 from myself (Mr David J Bryan)? 2) I see there there is a balance brought forward of R976.30, on which interest has been applied. I have not received an invoice for this amount; the only invoice I've received from BCM was the water deposit dated 03/01/23 for R908. 3) The invoice does not make clear what period these charges relate to. Are these annual charges, or monthly charges? 4) How often should I expect to receive invoices from BCM? Many thanks, David Bryan 23 3 32144 5 2 23 8 118 3276
43381 4/2/2023 11:42:35 AM 4/2/2023 11:42:38 AM REFUSE INCORRECT TARIFF CHARGED URGENT ATTENTION PLEASE I have just been going through my old statements. The BUSINESS TARIFF started from 27 July 2021. I am a DOMESTIC TARIFFS, and don't understand why this was changed to business.... Would you please help me and rectify this problem and let me have a rebate or credit on my statements. Your help would be gratefully appreciated. Thank you Mrs M J Sellers WILSON FAMILY TRUST 072 345 3333 21 Harewood Drive Nahoon mouth 5241 ACC: 10018168 23 3 8815 5 2 23 4 50 3274
43381 4/2/2023 11:38:32 AM 4/2/2023 11:38:35 AM BUSINESS REFUSE RATE I have just been going through my old statements. The BUSINESS TARIFF started from 27 July 2021. Would you please help me and rectify this problem and let me have a rebate or credit on my statements. Your help would be gratefully appreciated. Thank you Mrs M J Sellers WILSON FAMILY TRUST 072 345 3333 21 Harewood Drive Nahoon mouth 5241 23 3 8815 5 2 23 4 50 3274
43383 4/2/2023 10:48:36 AM 4/2/2023 10:48:39 AM Billing without any sewage connection Good morning, With reference to Erf no.85127 and municipal account number as 10429717, I hereby report about wrongful billing of sewage tariff for the past three/four months without any sewage in this property since the house is still under construction and there's no connection of any sewage facilities on the site and this was reported earlier but the municipality kept on billing for something that doesn't exist or in use. I hereby by request the revision of the billing statement from December 2022 to the current statement for the correct amount. The house is not yet complete due Telkom overhead fiber cable running through the building and numerous request was sent to the Telkom department for relocation for that reason the building could not be completed. I will like to bring to the attention of the municipal billing department that there's no sewage connection or any use of any sewage facilities on the property in which I request proper inspection and correction of statement wrongful billing since December 2022. My contact is 0739061094 in case of contacting me for the site visit or inspection. Thank you. Regard Louis Klu 23 3 30556 5 2 23 93 50 3275
1113014 43382 4/2/2023 10:23:57 AM 4/2/2023 10:24:12 AM IVR call: statement Received call for statement for account 10019223 sent message: 39532 8 2 23371 79
1112931 43380 4/2/2023 8:04:49 AM 4/2/2023 8:05:04 AM IVR call: statement Received call for statement for account 10006609 sent message: 39530 8 2 4945 79
1112893 43379 4/2/2023 7:06:24 AM 4/2/2023 7:06:25 AM IVR call: balance Received call for balance for account 10387537 undefined 7 2 28325 78
1112882 43378 4/2/2023 5:39:57 AM 4/2/2023 5:40:15 AM IVR call: statement Received call for statement for account 10114629 sent message: 39528 8 2 26342 79
1112875 43377 4/2/2023 5:27:38 AM 4/2/2023 5:27:39 AM IVR call: balance Received call for balance for account 10026455 undefined 7 2 3944 78
1112868 43376 4/2/2023 4:48:18 AM 4/2/2023 4:48:19 AM IVR call: balance Received call for balance for account 10384812 undefined 7 2 628 78
1112858 43375 4/2/2023 2:45:54 AM 4/2/2023 2:45:55 AM IVR call: balance Received call for balance for account 10114629 undefined 7 2 26342 78
1112856 43374 4/1/2023 10:03:13 PM 4/1/2023 10:03:37 PM IVR call: statement Received call for statement for account 10377428 sent message: 39527 8 2 27595 79
1112854 43373 4/1/2023 10:02:02 PM 4/1/2023 10:02:03 PM IVR call:? Received call for ? for account 10377248 32143
1112811 43372 4/1/2023 4:28:54 PM 4/1/2023 4:29:12 PM IVR call: statement Received call for statement for account 10255604 sent message: 39526 8 2 32142 79
1112757 43371 4/1/2023 2:53:01 PM 4/1/2023 2:53:19 PM IVR call: statement Received call for statement for account 10360136 sent message: 39525 8 2 4059 79
1112748 43370 4/1/2023 1:45:48 PM 4/1/2023 1:45:49 PM IVR call: balance Received call for balance for account 10152385 undefined 7 2 32141 78