Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 43450 | 4/3/2023 8:51:38 AM | 4/3/2023 8:51:41 AM | Incorrect water meter number 202032427 | Water meter, number 202032427, has incorrectly appeared on our BCM billing account since September 2022 although our property only has one meter. Meter number CTKR7659 corresponds to the smart meter installed at our residence. The charges relating to meter number 202032427 must be reversed for the period September to December 2022 to the value of R4,355.52 including VAT. Summary sheet attached for reference. | 23 | 3 | 32159 | 17 | 2 | 23 | 1 | 112 | 3277 | ||||||||||||||||||||||||||||
| 1113655 | 43456 | 4/3/2023 8:45:09 AM | 4/3/2023 8:45:11 AM | IVR call: balance | Received call for balance for account 10062769 undefined | 7 | 2 | 15486 | 78 | ||||||||||||||||||||||||||||||||
| 1113656 | 43455 | 4/3/2023 8:44:58 AM | 4/3/2023 8:44:59 AM | IVR call: balance | Received call for balance for account 10399650 undefined | 7 | 2 | 32162 | 78 | ||||||||||||||||||||||||||||||||
| 1113654 | 43454 | 4/3/2023 8:44:07 AM | 4/3/2023 8:44:08 AM | IVR call: balance | Received call for balance for account 10355030 undefined | 7 | 2 | 32161 | 78 | ||||||||||||||||||||||||||||||||
| 1113647 | 43453 | 4/3/2023 8:38:44 AM | 4/3/2023 8:38:46 AM | IVR call: balance | Received call for balance for account 10198545 undefined | 7 | 2 | 4193 | 78 | ||||||||||||||||||||||||||||||||
| 1113633 | 43452 | 4/3/2023 8:33:44 AM | 4/3/2023 8:33:45 AM | IVR call: balance | Received call for balance for account 10398005 undefined | 7 | 2 | 15361 | 78 | ||||||||||||||||||||||||||||||||
| 1113630 | 43451 | 4/3/2023 8:31:07 AM | 4/3/2023 8:31:26 AM | IVR call: statement | Received call for statement for account 10348460 sent message: 39592 | 8 | 2 | 32160 | 79 | ||||||||||||||||||||||||||||||||
| 43449 | 4/3/2023 8:22:59 AM | 5/10/2023 7:24:29 AM | WATER | SIX MONTHS POLICY<div><br></div><div><b>QRC RESPONSE:</b></div><div><b>SIX MONTHS POLICY ADJUSTMENT DONE JOURNAL WAITING TO BE AUTHORIZED</b></div><br/><b>Journal Number</b>: [453032]<br/><b>Journal Amount</b>: [55619.09] | 27 | 3 | 32158 | 114 | 15 | 2 | 23 | 1 | 101 | 5/10/2023 7:24:20 AM | 145690 | 2 | 201 | 2 | |||||||||||||||||||||||
| 1113601 | 43448 | 4/3/2023 8:20:08 AM | 4/3/2023 8:20:09 AM | IVR call: balance | Received call for balance for account 10429629 undefined | 7 | 2 | 16377 | 78 | ||||||||||||||||||||||||||||||||
| 1113600 | 43447 | 4/3/2023 8:19:47 AM | 4/3/2023 8:19:48 AM | IVR call: balance | Received call for balance for account 10013341 undefined | 7 | 2 | 4594 | 78 | ||||||||||||||||||||||||||||||||
| 1113583 | 43446 | 4/3/2023 8:14:52 AM | 4/3/2023 8:15:08 AM | IVR call: statement | Received call for statement for account 10443105 sent message: 39589 | 8 | 2 | 31888 | 79 | ||||||||||||||||||||||||||||||||
| 1113574 | 43445 | 4/3/2023 8:13:35 AM | 4/3/2023 8:13:36 AM | IVR call: balance | Received call for balance for account 10443105 undefined | 7 | 2 | 31888 | 78 | ||||||||||||||||||||||||||||||||
| 1113540 | 43444 | 4/3/2023 8:06:37 AM | 4/3/2023 8:07:20 AM | IVR call: statement | Received call for statement for account 10043328 sent message: 39588 | 8 | 2 | 18612 | 79 | ||||||||||||||||||||||||||||||||
| 1113518 | 43443 | 4/3/2023 8:00:12 AM | 4/3/2023 8:00:13 AM | IVR call: balance | Received call for balance for account 10342045 undefined | 7 | 2 | 17763 | 78 | ||||||||||||||||||||||||||||||||
| 1113516 | 43442 | 4/3/2023 7:59:06 AM | 4/3/2023 7:59:07 AM | IVR call: balance | Received call for balance for account 10018115 undefined | 7 | 2 | 17761 | 78 | ||||||||||||||||||||||||||||||||
| 1113501 | 43441 | 4/3/2023 7:53:54 AM | 4/3/2023 7:54:21 AM | IVR call: meter-reading | Received call for meter-reading for account 10008901 Meter reading: [2055] Meter type: [water] | 10 | 2 | 2035 | 81 | ||||||||||||||||||||||||||||||||
| 1113483 | 43440 | 4/3/2023 7:50:34 AM | 4/3/2023 7:50:35 AM | IVR call: balance | Received call for balance for account 10427714 undefined | 7 | 2 | 19619 | 78 | ||||||||||||||||||||||||||||||||
| 1113473 | 43439 | 4/3/2023 7:46:09 AM | 4/3/2023 7:46:26 AM | IVR call: statement | Received call for statement for account 10415781 sent message: 39586 | 8 | 2 | 25769 | 79 | ||||||||||||||||||||||||||||||||
| 1113465 | 43438 | 4/3/2023 7:44:06 AM | 4/3/2023 7:44:08 AM | IVR call: balance | Received call for balance for account 10016686 undefined | 7 | 2 | 16646 | 78 | ||||||||||||||||||||||||||||||||
| 1113459 | 43437 | 4/3/2023 7:42:42 AM | 4/3/2023 7:42:43 AM | IVR call: balance | Received call for balance for account 10016684 undefined | 7 | 2 | 16645 | 78 |