Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1114116 | 43493 | 4/3/2023 12:09:20 PM | 4/3/2023 12:09:22 PM | IVR call: balance | Received call for balance for account 10295503 undefined | 7 | 2 | 32166 | 78 | ||||||||||||||||||||||||||||||||
| 1114115 | 43492 | 4/3/2023 12:08:27 PM | 4/3/2023 12:08:28 PM | IVR call: balance | Received call for balance for account 10021852 undefined | 7 | 2 | 32178 | 78 | ||||||||||||||||||||||||||||||||
| 1114110 | 43491 | 4/3/2023 12:06:12 PM | 4/3/2023 12:06:30 PM | IVR call: meter-reading | Received call for meter-reading for account 10441750 Meter reading: [000] Meter type: [electric] | 10 | 2 | 32177 | 81 | ||||||||||||||||||||||||||||||||
| 1114107 | 43490 | 4/3/2023 12:01:47 PM | 4/3/2023 12:01:48 PM | IVR call: balance | Received call for balance for account 10022266 undefined | 7 | 2 | 3535 | 78 | ||||||||||||||||||||||||||||||||
| 1114102 | 43489 | 4/3/2023 11:58:18 AM | 4/3/2023 11:58:51 AM | IVR call: statement | Received call for statement for account 10052096 sent message: 39626 | 8 | 2 | 16506 | 79 | ||||||||||||||||||||||||||||||||
| 1114071 | 43488 | 4/3/2023 11:44:39 AM | 4/3/2023 11:44:55 AM | IVR call: statement | Received call for statement for account 10373795 sent message: 39624 | 8 | 2 | 32176 | 79 | ||||||||||||||||||||||||||||||||
| 43487 | 4/3/2023 11:38:46 AM | 4/3/2023 11:38:48 AM | water | high consumption | 6 | 3 | 32175 | 110 | 15 | 2 | 23 | 1 | 50 | 205 | |||||||||||||||||||||||||||
| 43486 | 4/3/2023 11:34:31 AM | 4/3/2023 11:34:34 AM | water | split consumption to be applied | 6 | 3 | 32173 | 110 | 15 | 2 | 23 | 1 | 50 | 205 | |||||||||||||||||||||||||||
| 1114041 | 43485 | 4/3/2023 11:29:56 AM | 4/3/2023 11:29:57 AM | IVR call: balance | Received call for balance for account 10050595 undefined | 7 | 2 | 8322 | 78 | ||||||||||||||||||||||||||||||||
| 1114029 | 43484 | 4/3/2023 11:21:56 AM | 4/3/2023 11:22:13 AM | IVR call: statement | Received call for statement for account 10379191 sent message: 39619 | 8 | 2 | 3920 | 79 | ||||||||||||||||||||||||||||||||
| 1114028 | 43483 | 4/3/2023 11:21:09 AM | 4/3/2023 11:21:10 AM | IVR call: balance | Received call for balance for account 10379191 undefined | 7 | 2 | 3920 | 78 | ||||||||||||||||||||||||||||||||
| 43482 | 4/3/2023 11:11:15 AM | 4/3/2023 11:11:18 AM | water | plumbers letter resubmitted was submitted in 2019 with ref no 2019100914015499 | 6 | 3 | 32171 | 110 | 17 | 2 | 23 | 1 | 96 | 205 | |||||||||||||||||||||||||||
| 1114011 | 43481 | 4/3/2023 11:06:44 AM | 4/3/2023 11:06:45 AM | IVR call: balance | Received call for balance for account 10006957 undefined | 7 | 2 | 5315 | 78 | ||||||||||||||||||||||||||||||||
| 1114008 | 43480 | 4/3/2023 11:04:29 AM | 4/3/2023 11:04:30 AM | IVR call: balance | Received call for balance for account 10006947 undefined | 7 | 2 | 5314 | 78 | ||||||||||||||||||||||||||||||||
| 1114005 | 4/3/2023 11:01:09 AM | 4/3/2023 11:01:10 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1114003 | 4/3/2023 11:00:29 AM | 4/3/2023 11:00:29 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1113999 | 4/3/2023 10:59:37 AM | 4/3/2023 10:59:38 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 43478 | 4/3/2023 10:57:50 AM | 4/3/2023 10:57:53 AM | meter 191925970 | My smart meter was not reading correctly after installation during 2021-01. Until 2021-09-02 it only registered 29kl, while the he actual meter reading on 2021-09-26 was 188kl. BCMM answer was to replace my old meter 191925970 with new meter 212070099. To make up the difference between the 188kl and 29 kl on the old meter 191925970 BCMM charged me for 15kl per month since 2021-11. But then in the May, June July statement there is actual consumption measured by water meter 190925970, which is not connected to my erf / house anymore. This month an actual reading again, for water meter 190925970, which is not connected to my erf / house anymore If you have a look at the attached spreadsheet, you will notice that I have paid for 237kl already, which is much more than the missing 159kl from 2021 already. Therefore, please remove water meter 190925970 from my account urgently. | 23 | 3 | 32168 | 17 | 2 | 23 | 1 | 112 | 3280 | ||||||||||||||||||||||||||||
| 1113992 | 43479 | 4/3/2023 10:53:32 AM | 4/3/2023 10:53:53 AM | IVR call: statement | Received call for statement for account 20381532 sent message: 39612 | 8 | 2 | 32169 | 79 | ||||||||||||||||||||||||||||||||
| 1113976 | 43477 | 4/3/2023 10:43:10 AM | 4/3/2023 10:43:26 AM | IVR call: statement | Received call for statement for account 10150121 sent message: 39611 | 8 | 2 | 6205 | 79 |