Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1118001 43747 4/6/2023 3:30:01 PM 4/6/2023 3:30:02 PM IVR call: balance Received call for balance for account 10359128 undefined 7 2 25077 78
1117981 43746 4/6/2023 2:54:11 PM 4/6/2023 2:54:12 PM IVR call: balance Received call for balance for account 10375872 undefined 7 2 19181 78
1117962 43745 4/6/2023 2:24:59 PM 4/6/2023 2:25:00 PM IVR call: balance Received call for balance for account 10361874 undefined 7 2 32256 78
1117926 43744 4/6/2023 1:53:46 PM 4/6/2023 1:53:47 PM IVR call: balance Received call for balance for account 10285496 undefined 7 2 9078 78
1117890 43743 4/6/2023 1:28:27 PM 4/6/2023 1:28:28 PM IVR call: balance Received call for balance for account 10287008 undefined 7 2 15466 78
1117885 43742 4/6/2023 1:23:17 PM 4/6/2023 1:23:18 PM IVR call: balance Received call for balance for account 10427714 undefined 7 2 19619 78
43549 4/6/2023 1:22:20 PM 4/6/2023 1:22:25 PM reading on redundant meter Meter no. B-ORA924 was discontinued after smart meter was installed. Previous accounts show correct nil balances on meter no. B-ORA924 after smart meter installation up until statement dated 24/02/2023 which is correct. Current statement dated 25/03/2023 shows 117kl which is incorrect as smart meter ( 212056139 ) shows the correct water usage of 7kl please amend error as a matter of urgency. 23 3 7654 17 2 23 1 112 3283
16129 4/6/2023 1:18:08 PM 4/6/2023 1:18:11 PM No charge for water This water reading shown in the image was taken today, please could you attend to this as soon as possible. 23 3 15430 4 2 23 1 113 614
1117876 43741 4/6/2023 1:16:06 PM 4/6/2023 1:16:25 PM IVR call: statement Received call for statement for account 10424626 sent message: 39810 8 2 10093 79
1117857 43740 4/6/2023 1:08:33 PM 4/6/2023 1:08:34 PM IVR call: balance Received call for balance for account 10068886 undefined 7 2 8440 78
1117795 43739 4/6/2023 12:25:33 PM 4/6/2023 12:26:15 PM IVR call: statement Received call for statement for account 10279871 sent message: 39809 8 2 32255 79
1117793 43738 4/6/2023 12:24:42 PM 4/6/2023 12:24:43 PM IVR call: balance Received call for balance for account 10279871 undefined 7 2 32255 78
1117788 43737 4/6/2023 12:17:12 PM 4/6/2023 12:17:13 PM IVR call: balance Received call for balance for account 10237379 undefined 7 2 4811 78
1117786 43736 4/6/2023 12:15:52 PM 4/6/2023 12:16:12 PM IVR call: statement Received call for statement for account 10000918 sent message: 39808 8 2 13571 79
1117781 43735 4/6/2023 12:06:13 PM 4/6/2023 12:06:14 PM IVR call: balance Received call for balance for account 10394864 undefined 7 2 31806 78
1117780 43734 4/6/2023 12:05:31 PM 4/6/2023 12:05:32 PM IVR call: balance Received call for balance for account 10404621 undefined 7 2 19134 78
1117763 43733 4/6/2023 11:34:35 AM 4/6/2023 11:34:36 AM IVR call: balance Received call for balance for account 10348108 undefined 7 2 14705 78
1117762 43732 4/6/2023 11:33:25 AM 4/6/2023 11:33:27 AM IVR call: balance Received call for balance for account 10348108 undefined 7 2 14705 78
1117760 43731 4/6/2023 11:32:20 AM 4/6/2023 11:32:21 AM IVR call: balance Received call for balance for account 10348108 undefined 7 2 14705 78
1117755 43730 4/6/2023 11:23:03 AM 4/6/2023 11:23:04 AM IVR call: balance Received call for balance for account 10316390 undefined 7 2 32254 78