Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1119442 | 43831 | 4/11/2023 7:53:29 AM | 4/11/2023 7:53:32 AM | IVR call: balance | Received call for balance for account 10057198 undefined | 7 | 2 | 4315 | 78 | ||||||||||||||||||||||||||||||||
| 1119441 | 43830 | 4/11/2023 7:52:22 AM | 4/11/2023 7:52:23 AM | IVR call: balance | Received call for balance for account 10067198 undefined | 7 | 2 | 32269 | 78 | ||||||||||||||||||||||||||||||||
| 1119411 | 43829 | 4/11/2023 7:41:02 AM | 4/11/2023 7:41:03 AM | IVR call: balance | Received call for balance for account 10072602 undefined | 7 | 2 | 23333 | 78 | ||||||||||||||||||||||||||||||||
| 1119403 | 43828 | 4/11/2023 7:38:43 AM | 4/11/2023 7:38:46 AM | IVR call: balance | Received call for balance for account 10057198 undefined | 7 | 2 | 4315 | 78 | ||||||||||||||||||||||||||||||||
| 1119396 | 43826 | 4/11/2023 7:33:43 AM | 4/11/2023 7:34:05 AM | IVR call: meter-reading | Received call for meter-reading for account 10276614 Meter reading: [1533] Meter type: [water] | 10 | 2 | 6927 | 81 | ||||||||||||||||||||||||||||||||
| 1119383 | 43825 | 4/11/2023 7:31:44 AM | 4/11/2023 7:31:46 AM | IVR call: balance | Received call for balance for account 10237379 undefined | 7 | 2 | 4811 | 78 | ||||||||||||||||||||||||||||||||
| 1119373 | 43824 | 4/11/2023 7:28:53 AM | 4/11/2023 7:28:54 AM | IVR call: balance | Received call for balance for account 10292163 undefined | 7 | 2 | 11818 | 78 | ||||||||||||||||||||||||||||||||
| 1119368 | 43823 | 4/11/2023 7:25:21 AM | 4/11/2023 7:25:22 AM | IVR call: balance | Received call for balance for account 10363382 undefined | 7 | 2 | 7741 | 78 | ||||||||||||||||||||||||||||||||
| 1119350 | 43822 | 4/11/2023 7:19:40 AM | 4/11/2023 7:19:41 AM | IVR call: balance | Received call for balance for account 10346523 undefined | 7 | 2 | 7151 | 78 | ||||||||||||||||||||||||||||||||
| 1119347 | 43821 | 4/11/2023 7:19:11 AM | 4/11/2023 7:19:29 AM | IVR call: statement | Received call for statement for account 10186435 sent message: 39865 | 8 | 2 | 5403 | 79 | ||||||||||||||||||||||||||||||||
| 1119345 | 43820 | 4/11/2023 7:18:48 AM | 4/11/2023 7:18:49 AM | IVR call: balance | Received call for balance for account 10346523 undefined | 7 | 2 | 7151 | 78 | ||||||||||||||||||||||||||||||||
| 1119280 | 43819 | 4/11/2023 7:01:20 AM | 4/11/2023 7:01:21 AM | IVR call: balance | Received call for balance for account 10440234 undefined | 7 | 2 | 29579 | 78 | ||||||||||||||||||||||||||||||||
| 1119270 | 43818 | 4/11/2023 6:58:47 AM | 4/11/2023 6:58:49 AM | IVR call: balance | Received call for balance for account 10290901 undefined | 7 | 2 | 23329 | 78 | ||||||||||||||||||||||||||||||||
| 1119269 | 43817 | 4/11/2023 6:58:22 AM | 4/11/2023 6:58:23 AM | IVR call: balance | Received call for balance for account 10073541 undefined | 7 | 2 | 22296 | 78 | ||||||||||||||||||||||||||||||||
| 14277 | 4/11/2023 6:55:18 AM | 4/11/2023 6:55:20 AM | refuse and water query | please assist on this acc there is a charge of refuse that is not supposed to be charged as it is not a business its a residential and there are 2 meters charging on this acc please reverse the second meter | 6 | 3 | 13442 | 145 | 17 | 2 | 23 | 1 | 112 | 780 | |||||||||||||||||||||||||||
| 1531 | 4/11/2023 6:54:18 AM | 4/11/2023 6:54:21 AM | WATER | PLEASE APPLY SIX MONTHS POLICY FOR THE PERIOD 10/11/2021 - 12/02/2023. | 6 | 3 | 1494 | 114 | 15 | 2 | 23 | 1 | 101 | 201 | |||||||||||||||||||||||||||
| 1119248 | 43816 | 4/11/2023 6:50:19 AM | 4/11/2023 6:50:43 AM | IVR call: statement | Received call for statement for account 10409289 sent message: 39859 | 8 | 2 | 12576 | 79 | ||||||||||||||||||||||||||||||||
| 14146 | 4/11/2023 6:43:45 AM | 4/11/2023 6:48:11 AM | water query | please see this acc as there was no readings since 2022.02 and now the consumption is high please assist | 6 | 3 | 13309 | 145 | 15 | 2 | 23 | 1 | 101 | 145179 | 780 | ||||||||||||||||||||||||||
| 1119219 | 43815 | 4/11/2023 6:34:22 AM | 4/11/2023 6:34:23 AM | IVR call: balance | Received call for balance for account 10020630 undefined | 7 | 2 | 25921 | 78 | ||||||||||||||||||||||||||||||||
| 43814 | 4/11/2023 6:31:55 AM | 4/11/2023 6:31:58 AM | late termination of water | previous owner still billed for water on account 10014055 and needs to be transferred to new owner 10438997 property sold 2022/05 | 6 | 3 | 32267 | 25 | 17 | 2 | 23 | 1 | 112 | 25 |