Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1120308 | 43909 | 4/11/2023 2:36:28 PM | 4/11/2023 2:36:29 PM | IVR call: balance | Received call for balance for account 20549224 undefined | 7 | 2 | 4554 | 78 | ||||||||||||||||||||||||||||||||
| 1120274 | 43908 | 4/11/2023 2:14:09 PM | 4/11/2023 2:14:10 PM | IVR call: balance | Received call for balance for account 10357824 undefined | 7 | 2 | 3884 | 78 | ||||||||||||||||||||||||||||||||
| 1120273 | 43907 | 4/11/2023 2:13:32 PM | 4/11/2023 2:13:49 PM | IVR call: statement | Received call for statement for account 10387933 sent message: 39988 | 8 | 2 | 6930 | 79 | ||||||||||||||||||||||||||||||||
| 1120272 | 43906 | 4/11/2023 2:13:18 PM | 4/11/2023 2:13:19 PM | IVR call: balance | Received call for balance for account 10357824 undefined | 7 | 2 | 3884 | 78 | ||||||||||||||||||||||||||||||||
| 1120271 | 43905 | 4/11/2023 2:12:15 PM | 4/11/2023 2:12:37 PM | IVR call: statement | Received call for statement for account 10328926 sent message: 39987 | 8 | 2 | 6929 | 79 | ||||||||||||||||||||||||||||||||
| 1120268 | 43904 | 4/11/2023 2:11:00 PM | 4/11/2023 2:11:20 PM | IVR call: statement | Received call for statement for account 10351454 sent message: 39986 | 8 | 2 | 6926 | 79 | ||||||||||||||||||||||||||||||||
| 43903 | 4/11/2023 1:59:00 PM | 4/11/2023 1:59:03 PM | six months policy | please apply six months policy | 6 | 3 | 32297 | 112 | 15 | 2 | 23 | 1 | 101 | 203 | |||||||||||||||||||||||||||
| 43902 | 4/11/2023 1:57:45 PM | 4/11/2023 1:57:48 PM | six months policy | 2021/07/04 3 2946.000 1.00000 607.000 C 018 2021/08/23 1968<br>2020/12/11 3 2339.000 1.00000 43.000 C 2021/01/23 1968<br><br> | 30 | 3 | 32296 | 89 | 4 | 1 | 101 | 187 | |||||||||||||||||||||||||||||
| 43901 | 4/11/2023 1:53:05 PM | 4/11/2023 1:53:08 PM | Wrong meter number | The meter number on my account is 222013873. The meter number on the unit in my erf is however SN212072433 kindly look into this . | 23 | 3 | 32295 | 17 | 2 | 23 | 1 | 112 | 3302 | ||||||||||||||||||||||||||||
| 1120218 | 43900 | 4/11/2023 1:31:14 PM | 4/11/2023 1:31:38 PM | IVR call: statement | Received call for statement for account 10361725 sent message: 39979 | 8 | 2 | 8358 | 79 | ||||||||||||||||||||||||||||||||
| 1120204 | 43899 | 4/11/2023 1:21:02 PM | 4/11/2023 1:21:03 PM | IVR call: balance | Received call for balance for account 10259242 undefined | 7 | 2 | 21199 | 78 | ||||||||||||||||||||||||||||||||
| 40951 | 4/11/2023 1:00:13 PM | 4/11/2023 1:00:16 PM | water | please investigate closing reading on meter no CURA7593 | 6 | 3 | 4517 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 43897 | 4/11/2023 12:54:56 PM | 4/12/2023 10:12:01 AM | leak rebate | leak credit adjustment done<br><b>Journal Number</b>: [239587]<br/><b>Journal Amount</b>: [-R1189.88] | 27 | 3 | 32293 | 6 | 17 | 2 | 23 | 1 | 96 | 4/12/2023 10:11:54 AM | 3 | 6 | 3 | ||||||||||||||||||||||||
| 1120155 | 43896 | 4/11/2023 12:50:26 PM | 4/11/2023 12:50:27 PM | IVR call: balance | Received call for balance for account 10437698 undefined | 7 | 2 | 32263 | 78 | ||||||||||||||||||||||||||||||||
| 1120146 | 43895 | 4/11/2023 12:46:24 PM | 4/11/2023 12:46:25 PM | IVR call:? | Received call for ? for account 10425520 | 32291 | |||||||||||||||||||||||||||||||||||
| 15986 | 4/11/2023 12:39:08 PM | 4/11/2023 12:39:11 PM | Incorrect Domestic Granny flat charged | I have purchased the property. The property used to be a play school that had a kids toilet. There is no longer a play school and the small kids toilet has been removed. The building is now a storeroom. Cell no 083 457 6449 | 23 | 3 | 31684 | 5 | 2 | 23 | 93 | 56 | 573 | ||||||||||||||||||||||||||||
| 15986 | 4/11/2023 12:28:10 PM | 4/11/2023 12:28:14 PM | Incorrect billing as a Business | I have purchased the property as a residential house. I am incorrectly being billed as a Business. The previous owner had a play school that was closed down by them. The Standard Refuse - Business Twice weekly is incorrect and is to be reversed to normal residential. Cell No 083 457 6449 | 23 | 3 | 31684 | 5 | 2 | 23 | 4 | 50 | 573 | ||||||||||||||||||||||||||||
| 1120097 | 43894 | 4/11/2023 12:19:46 PM | 4/11/2023 12:19:47 PM | IVR call: balance | Received call for balance for account 10218850 undefined | 7 | 2 | 27487 | 78 | ||||||||||||||||||||||||||||||||
| 1120092 | 43893 | 4/11/2023 12:17:03 PM | 4/11/2023 12:17:20 PM | IVR call: statement | Received call for statement for account 10437636 sent message: 39968 | 8 | 2 | 22072 | 79 | ||||||||||||||||||||||||||||||||
| 22805 | 4/11/2023 12:03:13 PM | 4/11/2023 12:03:15 PM | Incorrect refuse charge | Refuse should not be charged on this account as an external service provider is used to collect our refuse, BCM is unable to access our refuse and has never collected it. Refuse charges and interest on arrears charges should be reversed for the past 5 years. | 23 | 3 | 22871 | 5 | 2 | 23 | 4 | 120 | 1969 |