Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1120482 43929 4/12/2023 5:42:33 AM 4/12/2023 5:42:35 AM IVR call: balance Received call for balance for account 10111516 undefined 7 2 9872 78
1120474 43928 4/12/2023 5:31:14 AM 4/12/2023 5:31:15 AM IVR call: balance Received call for balance for account 10005511 undefined 7 2 6955 78
1120448 43927 4/12/2023 3:15:33 AM 4/12/2023 3:15:34 AM IVR call: balance Received call for balance for account 10418637 undefined 7 2 10355 78
1120447 43926 4/12/2023 3:14:45 AM 4/12/2023 3:14:46 AM IVR call: balance Received call for balance for account 10418637 undefined 7 2 10355 78
1120445 43925 4/11/2023 10:02:08 PM 4/11/2023 10:02:09 PM IVR call: balance Received call for balance for account 10427319 undefined 7 2 14138 78
1120443 43924 4/11/2023 7:52:52 PM 4/11/2023 7:52:52 PM IVR call: balance Received call for balance for account 10062736 undefined 7 2 13393 78
1120442 43923 4/11/2023 7:51:55 PM 4/11/2023 7:51:56 PM IVR call: balance Received call for balance for account 10062736 undefined 7 2 13393 78
43922 4/11/2023 7:49:08 PM 4/11/2023 7:49:10 PM meter reader is broken meter reader is broken 23 3 32303 17 2 23 1 111 3305
1120436 43921 4/11/2023 5:47:44 PM 4/11/2023 5:47:45 PM IVR call: balance Received call for balance for account 10384893 undefined 7 2 6078 78
1120435 43920 4/11/2023 5:46:29 PM 4/11/2023 5:46:30 PM IVR call: balance Received call for balance for account 10415201 undefined 7 2 802 78
1120413 43919 4/11/2023 4:37:15 PM 4/11/2023 4:37:16 PM IVR call: balance Received call for balance for account 10437698 undefined 7 2 32263 78
1120398 43918 4/11/2023 4:20:53 PM 4/11/2023 4:20:54 PM IVR call: balance Received call for balance for account 10437536 undefined 7 2 32302 78
43917 4/11/2023 3:59:48 PM 4/11/2023 3:59:49 PM Water query High water bill from July 2020 to December 2020 and from January 2021 to July 2021. 5 2 32301 34 77 34
1120373 43916 4/11/2023 3:56:10 PM 4/11/2023 3:56:11 PM IVR call: balance Received call for balance for account 10359321 undefined 7 2 13381 78
1120361 43915 4/11/2023 3:49:11 PM 4/11/2023 3:49:12 PM IVR call: balance Received call for balance for account 10352239 undefined 7 2 7015 78
1120351 43914 4/11/2023 3:31:59 PM 4/11/2023 3:32:00 PM IVR call: balance Received call for balance for account 10436427 undefined 7 2 16604 78
1120350 43913 4/11/2023 3:31:11 PM 4/11/2023 3:31:12 PM IVR call: balance Received call for balance for account 20355162 undefined 7 2 16605 78
1120349 43912 4/11/2023 3:30:19 PM 4/11/2023 3:30:20 PM IVR call: balance Received call for balance for account 20383674 undefined 7 2 16603 78
43911 4/11/2023 3:24:43 PM 4/11/2023 3:24:47 PM Water query High water bill in August 2020, May 2021, June 2021, July 2021, August 2021, September 2021, October 2021, November 2021, December 2021, January 2022, February 2022, March 2022 and April 2022. 5 2 32299 34 77 34
1120324 43910 4/11/2023 2:58:56 PM 4/11/2023 2:58:58 PM IVR call: balance Received call for balance for account 10366585 undefined 7 2 4417 78