Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1122230 | 44102 | 4/13/2023 9:04:34 AM | 4/13/2023 9:04:35 AM | IVR call: balance | Received call for balance for account 10443093 undefined | 7 | 2 | 31939 | 78 | ||||||||||||||||||||||||||||||||
| 1122229 | 44101 | 4/13/2023 9:01:36 AM | 4/13/2023 9:01:58 AM | IVR call: statement | Received call for statement for account 10030891 sent message: 40101 | 8 | 2 | 18483 | 79 | ||||||||||||||||||||||||||||||||
| 24133 | 4/13/2023 8:57:08 AM | 4/17/2023 7:58:07 AM | Valuation Dispute | Good Day, I am disputing my new valuation off 3.1 Million for my home. We have one of the smallest houses in our street, and will never be able to get the above price for our home, yes we are staying in a street who other prices of the houses are very high as per the property, but there is a few houses that is very small as per our home, please relook at this valuation. Kind Regards Sanet<div><b>QRC -Response 2023/04/17:</b>Kindly find attached Public Notice for objections and contact details .Query Closed.</div><div><br></div> | 27 | 3 | 5469 | 5 | 2 | 23 | 8 | 62 | 4/17/2023 7:58:06 AM | 230 | 2229 | 230 | |||||||||||||||||||||||||
| 42281 | 4/13/2023 8:48:19 AM | 4/13/2023 8:48:21 AM | Overcharge on Water!!! | No movement yet on prev ref #98841 which is an essay explaining overcharges. March 23 account now shows a charge of 36.000kl impossible as we are using tanks and are only 2 adults @ ho,e | 23 | 3 | 31817 | 17 | 2 | 23 | 1 | 112 | 3223 | ||||||||||||||||||||||||||||
| 17930 | 4/13/2023 8:42:04 AM | 4/13/2023 8:42:06 AM | WATER BEING CHARGED ON A VACANT PLOT | Once again the March 2023 account shows a charge of 15.000kl of water on a vacant plot! Meter Nr :- 212071136 | 23 | 3 | 17400 | 17 | 2 | 23 | 1 | 112 | 1122 | ||||||||||||||||||||||||||||
| 1122186 | 44098 | 4/13/2023 8:41:40 AM | 4/13/2023 8:42:00 AM | IVR call: statement | Received call for statement for account 10063137 sent message: 40095 | 8 | 2 | 32336 | 79 | ||||||||||||||||||||||||||||||||
| 1122165 | 44097 | 4/13/2023 8:36:14 AM | 4/13/2023 8:36:15 AM | IVR call: balance | Received call for balance for account 20422274 undefined | 7 | 2 | 18716 | 78 | ||||||||||||||||||||||||||||||||
| 44096 | 4/13/2023 8:32:53 AM | 5/26/2023 1:40:57 PM | high water consumption queried please apply six months policy | high water consumption queried<div><br></div><div>QRC Response - 6 months policy applied for 2019/11-2023/03 period </div><br/><b>Journal Number</b>: [687485]<br/><b>Journal Amount</b>: [-R83,982.41] | 27 | 3 | 32335 | 150 | 15 | 2 | 23 | 1 | 101 | 5/26/2023 1:40:50 PM | 146514 | 3 | 903 | 3 | |||||||||||||||||||||||
| 44095 | 4/13/2023 8:18:28 AM | 4/13/2023 8:18:31 AM | refuse | please remove standard refuse and charged it as a domestic. | 6 | 3 | 32334 | 114 | 5 | 2 | 23 | 4 | 50 | 201 | |||||||||||||||||||||||||||
| 1122120 | 4/13/2023 8:17:44 AM | 4/13/2023 8:17:44 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1122119 | 44094 | 4/13/2023 8:17:01 AM | 4/13/2023 8:17:02 AM | IVR call: balance | Received call for balance for account 10177805 undefined | 7 | 2 | 3353 | 78 | ||||||||||||||||||||||||||||||||
| 1122118 | 44093 | 4/13/2023 8:16:38 AM | 4/13/2023 8:16:39 AM | IVR call: balance | Received call for balance for account 10112611 undefined | 7 | 2 | 32333 | 78 | ||||||||||||||||||||||||||||||||
| 1122106 | 44092 | 4/13/2023 8:12:27 AM | 4/13/2023 8:12:28 AM | IVR call: balance | Received call for balance for account 10036816 undefined | 7 | 2 | 14185 | 78 | ||||||||||||||||||||||||||||||||
| 1122096 | 44091 | 4/13/2023 8:06:31 AM | 4/13/2023 8:06:32 AM | IVR call: balance | Received call for balance for account 10256255 undefined | 7 | 2 | 5389 | 78 | ||||||||||||||||||||||||||||||||
| 1122093 | 44090 | 4/13/2023 8:04:52 AM | 4/13/2023 8:04:53 AM | IVR call: balance | Received call for balance for account 10394966 undefined | 7 | 2 | 7043 | 78 | ||||||||||||||||||||||||||||||||
| 1122084 | 44089 | 4/13/2023 8:02:34 AM | 4/13/2023 8:02:50 AM | IVR call: statement | Received call for statement for account 10380562 sent message: 40088 | 8 | 2 | 7115 | 79 | ||||||||||||||||||||||||||||||||
| 44088 | 4/13/2023 8:00:12 AM | 4/13/2023 8:00:15 AM | WATER | SMART METER IS NOT GENERATING THE READINGS. | 6 | 3 | 32332 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 1122080 | 44087 | 4/13/2023 7:58:25 AM | 4/13/2023 7:58:26 AM | IVR call: balance | Received call for balance for account 10169561 undefined | 7 | 2 | 6220 | 78 | ||||||||||||||||||||||||||||||||
| 1122073 | 44086 | 4/13/2023 7:56:36 AM | 4/13/2023 7:56:55 AM | IVR call: statement | Received call for statement for account 10169561 sent message: 40085 | 8 | 2 | 6220 | 79 | ||||||||||||||||||||||||||||||||
| 44083 | 4/13/2023 7:55:53 AM | 4/13/2023 7:55:55 AM | WATER | PLEASE CHARGE WATER | 6 | 3 | 32331 | 114 | 4 | 2 | 23 | 1 | 113 | 201 |