Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1166679 48765 5/30/2023 1:58:09 PM 5/30/2023 1:58:33 PM IVR call: statement Received call for statement for account 10352017 sent message: 43111 8 2 33515 79
1166667 48764 5/30/2023 1:54:54 PM 5/30/2023 1:54:55 PM IVR call: balance Received call for balance for account 10183601 undefined 7 2 33513 78
1166656 48763 5/30/2023 1:52:34 PM 5/30/2023 1:52:35 PM IVR call: balance Received call for balance for account 70107250 undefined 7 2 33514 78
1166648 48762 5/30/2023 1:50:41 PM 5/30/2023 1:50:42 PM IVR call: balance Received call for balance for account 10183601 undefined 7 2 33513 78
1166644 48761 5/30/2023 1:49:23 PM 5/30/2023 1:49:24 PM IVR call: balance Received call for balance for account 10040566 undefined 7 2 5964 78
1166642 48760 5/30/2023 1:48:23 PM 5/30/2023 1:48:24 PM IVR call: balance Received call for balance for account 10040566 undefined 7 2 5964 78
1166639 48759 5/30/2023 1:45:47 PM 5/30/2023 1:45:48 PM IVR call: balance Received call for balance for account 10057730 undefined 7 2 8860 78
1166633 48758 5/30/2023 1:43:57 PM 5/30/2023 1:43:58 PM IVR call: balance Received call for balance for account 10251706 undefined 7 2 6202 78
18503 5/30/2023 1:43:43 PM 5/30/2023 1:43:46 PM MTV 16 + 17 Account 10331524 + 10331526 have swopped over water meters numbers. This is not the first time this has been reported 10331524 = 212033938 10331526 = 212031417 23 3 17359 17 2 23 1 112 1200
1166627 48757 5/30/2023 1:41:52 PM 5/30/2023 1:42:07 PM IVR call: statement Received call for statement for account 10443579 sent message: 43104 8 2 33512 79
1166625 48756 5/30/2023 1:40:59 PM 5/30/2023 1:41:00 PM IVR call: balance Received call for balance for account 10436228 undefined 7 2 17151 78
1166622 48755 5/30/2023 1:39:41 PM 5/30/2023 1:39:58 PM IVR call: statement Received call for statement for account 10436228 sent message: 43103 8 2 17151 79
48753 5/30/2023 1:38:21 PM 5/30/2023 1:38:24 PM no water readings for April & May 2023..Ave No water readings for April & May 2023..Ave 6 3 33510 21 17 2 23 1 111 21
1166586 48752 5/30/2023 1:31:35 PM 5/30/2023 1:31:36 PM IVR call: balance Received call for balance for account 10020498 undefined 7 2 6093 78
1166579 48750 5/30/2023 1:30:44 PM 5/30/2023 1:30:47 PM IVR call: balance Received call for balance for account 10037163 undefined 7 2 28786 78
1166582 48751 5/30/2023 1:30:44 PM 5/30/2023 1:30:47 PM IVR call: balance Received call for balance for account 10020498 undefined 7 2 6093 78
1166578 48749 5/30/2023 1:29:15 PM 5/30/2023 1:29:16 PM IVR call: balance Received call for balance for account 10169561 undefined 7 2 6220 78
1166575 48748 5/30/2023 1:28:29 PM 5/30/2023 1:28:30 PM IVR call: balance Received call for balance for account 10414865 undefined 7 2 33509 78
1166571 48747 5/30/2023 1:26:37 PM 5/30/2023 1:27:00 PM IVR call: statement Received call for statement for account 10440570 sent message: 43100 8 2 30768 79
1166559 48746 5/30/2023 1:24:02 PM 5/30/2023 1:24:03 PM IVR call: balance Received call for balance for account 10020719 undefined 7 2 8521 78