Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 44309 | 4/14/2023 9:52:43 AM | 4/14/2023 9:52:50 AM | prepaid instead of rates paid | I wanted to pay rates account R1500 and R300 lady at Spar gave me electricity R1500 token. 2023-04-12 I'm a pensioner do not know what to do. I can't hear very well. My daughter phone on my behalf (0658965822) phoned call centre that gave 6 numbers to phone none answered. | 23 | 3 | 32424 | 5 | 2 | 23 | 2 | 50 | 3317 | ||||||||||||||||||||||||||||
| 1123503 | 44315 | 4/14/2023 9:51:35 AM | 4/14/2023 9:51:36 AM | IVR call: balance | Received call for balance for account 10399417 undefined | 7 | 2 | 5278 | 78 | ||||||||||||||||||||||||||||||||
| 25137 | 4/14/2023 9:47:34 AM | 4/14/2023 9:47:37 AM | BACK CHARGE | Good day, I am unable to load this account onto my profile to query it and receive errors each time. I refer to your invoice dated 25/03/2023. We have been back-charged water from 24/05/2022 to 22/02/2023, totalling 8 months and 29 days. I refer to your by-laws, specifically clause 12 regarding back charges, wherein you are only permitted to back charge up to 6 months, and nothing exceeding that. Therefore, we are not liable for the additional charges. Kindly see my calculations attached as to the water figure that is in line with your by laws and tariffs. We will therefore be paying the R62 995.32 (incl VAT) for the water. | 23 | 3 | 25037 | 15 | 2 | 23 | 1 | 101 | 2438 | ||||||||||||||||||||||||||||
| 44311 | 4/14/2023 9:45:21 AM | 4/17/2023 6:53:49 AM | REVERSING DOG TAX | INSPECTION WAS DONE AND FURTHER CONFIRMED THERE WERE NO DOGS FOUND IN THE PREMISES<div>REVERSING DOG TAX AS FROM 2022/12</div><br/><b>Journal Number</b>: [241274] | 24 | 3 | 32431 | 239 | 5 | 2 | 23 | 11 | 72 | 145445 | 3290 | 3290 | |||||||||||||||||||||||||
| 1123489 | 44314 | 4/14/2023 9:44:39 AM | 4/14/2023 9:44:40 AM | IVR call: balance | Received call for balance for account 20087869 undefined | 7 | 2 | 393 | 78 | ||||||||||||||||||||||||||||||||
| 44312 | 4/14/2023 9:44:39 AM | 4/14/2023 9:44:42 AM | water | water works report submitted | 6 | 3 | 32434 | 110 | 17 | 2 | 23 | 1 | 96 | 205 | |||||||||||||||||||||||||||
| 1123487 | 44313 | 4/14/2023 9:43:55 AM | 4/14/2023 9:43:56 AM | IVR call: balance | Received call for balance for account 10028266 undefined | 7 | 2 | 30846 | 78 | ||||||||||||||||||||||||||||||||
| 7450 | 4/14/2023 9:40:18 AM | 4/14/2023 9:41:27 AM | REVERSING DOG TAX | INSPECTION WAS DONE AND CONFIRMED THAT NO DOGS FOUND ON THE PROPERTY<div>REVERSING DOG TAX AS FROM 2022/12</div><br/><b>Journal Number</b>: [241249] | 24 | 3 | 6515 | 239 | 5 | 2 | 23 | 11 | 72 | 3290 | 3290 | ||||||||||||||||||||||||||
| 1123477 | 44310 | 4/14/2023 9:40:13 AM | 4/14/2023 9:40:14 AM | IVR call: balance | Received call for balance for account 10353385 undefined | 7 | 2 | 8246 | 78 | ||||||||||||||||||||||||||||||||
| 44308 | 4/14/2023 9:34:49 AM | 4/17/2023 6:59:39 AM | REVERSING DOG TAX | INSPECTION WAS DONE AND CONFIRMED NO DOGS FOUND IN THE PROPERTY<div>REVERSING DOD TAX AS FROM 2022/12</div><br/><b>Journal Number</b>: [241110] | 24 | 3 | 32423 | 239 | 5 | 2 | 23 | 11 | 72 | 145446 | 3290 | 3290 | |||||||||||||||||||||||||
| 1123449 | 44307 | 4/14/2023 9:31:16 AM | 4/14/2023 9:31:17 AM | IVR call: balance | Received call for balance for account 10272976 undefined | 7 | 2 | 32421 | 78 | ||||||||||||||||||||||||||||||||
| 1123447 | 44306 | 4/14/2023 9:30:39 AM | 4/14/2023 9:30:40 AM | IVR call: balance | Received call for balance for account 10272976 undefined | 7 | 2 | 32421 | 78 | ||||||||||||||||||||||||||||||||
| 7446 | 4/14/2023 9:29:16 AM | 4/17/2023 7:01:49 AM | REVERSING DOD TAX 2022/12 | INSPECTION WAS DONE AND CONFIRMED NO DOGS FOUND ON THE PROPERTY<div>REVERSING DOS TAX AS FROM 2022/12</div><br/><b>Journal Number</b>: [241184] | 24 | 3 | 6511 | 239 | 5 | 2 | 23 | 11 | 72 | 145447 | 3290 | 3290 | |||||||||||||||||||||||||
| 43536 | 4/14/2023 9:23:46 AM | 4/17/2023 7:02:51 AM | REVERSING DOG TAX 2022/12 | INSPECTION DONE AND CONFIRMED NO DOGS FOUND IN THE HOUSE<div>REVERSING DOG TAX AS FROM 2022/12</div><br/><b>Journal Number</b>: [241066] | 24 | 3 | 27164 | 239 | 5 | 2 | 23 | 11 | 72 | 145448 | 3290 | 3290 | |||||||||||||||||||||||||
| 44304 | 4/14/2023 9:18:36 AM | 5/26/2023 1:42:07 PM | water overcharged on the 25-03-2023 | water reading taken on the 13-04-2023 is 1359<div><br></div><div>Reading should be referred to Meter reading section. Query closed</div> | 27 | 3 | 32419 | 24 | 17 | 2 | 23 | 1 | 111 | 5/26/2023 1:42:07 PM | 3 | 24 | 3 | ||||||||||||||||||||||||
| 1123419 | 44305 | 4/14/2023 9:16:29 AM | 4/14/2023 9:17:01 AM | IVR call: statement | Received call for statement for account 10437997 sent message: 40226 | 8 | 2 | 32420 | 79 | ||||||||||||||||||||||||||||||||
| 27674 | 4/14/2023 9:15:19 AM | 4/17/2023 7:03:54 AM | REVERSING DOG TAX | INSPECTION WAS DONE AND NO DOGS FOUND ON THE PROPERTY<div>REVERSING DOG TAX AS FROM 2022/12</div><br/><b>Journal Number</b>: [241044] | 24 | 3 | 6232 | 239 | 5 | 2 | 23 | 11 | 72 | 145449 | 3290 | 3290 | |||||||||||||||||||||||||
| 1123409 | 44303 | 4/14/2023 9:10:06 AM | 4/14/2023 9:10:23 AM | IVR call: statement | Received call for statement for account 10281259 sent message: 40223 | 8 | 2 | 5911 | 79 | ||||||||||||||||||||||||||||||||
| 1123378 | 44300 | 4/14/2023 8:51:39 AM | 4/14/2023 8:51:40 AM | IVR call: balance | Received call for balance for account 20280686 undefined | 7 | 2 | 5921 | 78 | ||||||||||||||||||||||||||||||||
| 1123375 | 44299 | 4/14/2023 8:48:52 AM | 4/14/2023 8:48:53 AM | IVR call: balance | Received call for balance for account 10441937 undefined | 7 | 2 | 32416 | 78 |