Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 7682 | 5/31/2023 7:43:12 AM | 5/31/2023 8:22:06 AM | Water Query | Good day<div><br></div><div>please find attached plumbers report for the account</div><div><br></div><div>Plumbers letter refers to leak repairs dated January 2019.</div><div>Query was resolved on 14 July 2021 with a leak rebate for the same letter.</div><div>Account is in arrears due to insufficient payment history.</div><div>Explained the above to the B/Bay Office and suggested that they advise the customer to consider applying for the debt incentive scheme </div><div>Query Closed as no other adjustments are due for this letter.</div> | 27 | 3 | 6731 | 167 | 17 | 2 | 23 | 1 | 96 | 5/31/2023 8:21:51 AM | 146776 | 3 | 893 | 3 | |||||||||||||||||||||||
| 48803 | 5/31/2023 7:04:56 AM | 5/31/2023 7:04:59 AM | SHERIFF | We have received a letter yesterday from the Sheriff regarding our BCM account that has not been paid but we paid April statement the full amounts payable we have paid, please see attached POP as well as the April statement to show the amount payable has been paid that is stating on the statement. Is there anything we can do from our side now to rectify this matter as we did pay the outstanding amounts? All outstanding now will be May statements. | 23 | 3 | 33519 | 5 | 3 | 23 | 2 | 50 | 3427 | ||||||||||||||||||||||||||||
| 48803 | 5/31/2023 7:03:44 AM | 5/31/2023 7:03:47 AM | SHERIFF | We have received a letter yesterday from the Sheriff regarding our BCM account that has not been paid but we paid April statement the full amounts payable we have paid, please see attached POP as well as the April statement to show the amount payable has been paid that is stating on the statement. Is there anything we can do from our side now to rectify this matter as we did pay the outstanding amounts? All outstanding now will be May statements. | 23 | 3 | 33518 | 5 | 3 | 23 | 2 | 50 | 3427 | ||||||||||||||||||||||||||||
| 1166970 | 48802 | 5/31/2023 2:42:18 AM | 5/31/2023 2:42:44 AM | IVR call: statement | Received call for statement for account 10021385 sent message: 43119 | 8 | 2 | 1166 | 79 | ||||||||||||||||||||||||||||||||
| 1166969 | 48801 | 5/31/2023 1:40:09 AM | 5/31/2023 1:40:10 AM | IVR call: balance | Received call for balance for account 10012096 undefined | 7 | 2 | 935 | 78 | ||||||||||||||||||||||||||||||||
| 1166966 | 48800 | 5/30/2023 7:40:16 PM | 5/30/2023 7:40:17 PM | IVR call: balance | Received call for balance for account 20161569 undefined | 7 | 2 | 18671 | 78 | ||||||||||||||||||||||||||||||||
| 1166965 | 48799 | 5/30/2023 7:38:07 PM | 5/30/2023 7:38:24 PM | IVR call: statement | Received call for statement for account 20161569 sent message: 43118 | 8 | 2 | 18671 | 79 | ||||||||||||||||||||||||||||||||
| 1166961 | 48798 | 5/30/2023 7:10:29 PM | 5/30/2023 7:10:30 PM | IVR call: balance | Received call for balance for account 10360196 undefined | 7 | 2 | 3067 | 78 | ||||||||||||||||||||||||||||||||
| 1166950 | 48797 | 5/30/2023 6:27:18 PM | 5/30/2023 6:27:19 PM | IVR call: balance | Received call for balance for account 10012003 undefined | 7 | 2 | 5439 | 78 | ||||||||||||||||||||||||||||||||
| 1166949 | 48796 | 5/30/2023 6:27:04 PM | 5/30/2023 6:27:21 PM | IVR call: statement | Received call for statement for account 10003665 sent message: 43117 | 8 | 2 | 13062 | 79 | ||||||||||||||||||||||||||||||||
| 1166947 | 48795 | 5/30/2023 5:58:58 PM | 5/30/2023 5:58:59 PM | IVR call: balance | Received call for balance for account 10440400 undefined | 7 | 2 | 28531 | 78 | ||||||||||||||||||||||||||||||||
| 1166946 | 48794 | 5/30/2023 5:57:03 PM | 5/30/2023 5:57:05 PM | IVR call: balance | Received call for balance for account 10440400 undefined | 7 | 2 | 28531 | 78 | ||||||||||||||||||||||||||||||||
| 1166945 | 48793 | 5/30/2023 5:56:08 PM | 5/30/2023 5:56:09 PM | IVR call: balance | Received call for balance for account 10440400 undefined | 7 | 2 | 28531 | 78 | ||||||||||||||||||||||||||||||||
| 1166944 | 48792 | 5/30/2023 5:55:30 PM | 5/30/2023 5:55:31 PM | IVR call: balance | Received call for balance for account 10440400 undefined | 7 | 2 | 28531 | 78 | ||||||||||||||||||||||||||||||||
| 1166943 | 48791 | 5/30/2023 5:54:47 PM | 5/30/2023 5:54:48 PM | IVR call: balance | Received call for balance for account 10440400 undefined | 7 | 2 | 28531 | 78 | ||||||||||||||||||||||||||||||||
| 1166936 | 48790 | 5/30/2023 5:32:36 PM | 5/30/2023 5:32:37 PM | IVR call: balance | Received call for balance for account 10034161 undefined | 7 | 2 | 4575 | 78 | ||||||||||||||||||||||||||||||||
| 1166935 | 48789 | 5/30/2023 5:30:20 PM | 5/30/2023 5:30:21 PM | IVR call: balance | Received call for balance for account 10034162 undefined | 7 | 2 | 4574 | 78 | ||||||||||||||||||||||||||||||||
| 1166928 | 48788 | 5/30/2023 5:14:01 PM | 5/30/2023 5:14:16 PM | IVR call: statement | Received call for statement for account 20078977 sent message: 43116 | 8 | 2 | 14490 | 79 | ||||||||||||||||||||||||||||||||
| 1166927 | 48787 | 5/30/2023 5:12:12 PM | 5/30/2023 5:12:13 PM | IVR call:? | Received call for ? for account 20078977 | 14490 | |||||||||||||||||||||||||||||||||||
| 1166884 | 48786 | 5/30/2023 4:26:54 PM | 5/30/2023 4:26:55 PM | IVR call: balance | Received call for balance for account 10006754 undefined | 7 | 2 | 5646 | 78 |