Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1125897 | 44585 | 4/17/2023 12:30:47 PM | 4/17/2023 12:30:48 PM | IVR call: balance | Received call for balance for account 10144367 undefined | 7 | 2 | 5288 | 78 | ||||||||||||||||||||||||||||||||
| 44584 | 4/17/2023 12:17:23 PM | 4/17/2023 12:18:13 PM | Transfer of all services as from registration date September2011 | Please can assist wrt transferring of all services as from registration September 2011, From account 10358364 to account 10442540 | 6 | 3 | 32485 | 115 | 5 | 2 | 23 | 6 | 122 | 200 | 200 | ||||||||||||||||||||||||||
| 1125861 | 44583 | 4/17/2023 12:08:20 PM | 4/17/2023 12:08:37 PM | IVR call: statement | Received call for statement for account 10199959 sent message: 40430 | 8 | 2 | 10522 | 79 | ||||||||||||||||||||||||||||||||
| 1125859 | 44582 | 4/17/2023 12:04:31 PM | 4/17/2023 12:04:32 PM | IVR call: balance | Received call for balance for account 10199959 undefined | 7 | 2 | 10522 | 78 | ||||||||||||||||||||||||||||||||
| 1125849 | 44581 | 4/17/2023 12:00:08 PM | 4/17/2023 12:00:09 PM | IVR call: balance | Received call for balance for account 10199959 undefined | 7 | 2 | 10522 | 78 | ||||||||||||||||||||||||||||||||
| 44569 | 4/17/2023 11:46:29 AM | 4/17/2023 11:46:32 AM | Incorrect Charges & Rates & Taxes | Since we moved in 2021 they have not charged us for water and we still paid for a few months. Then they started charging us for refuse but we had our own refuse in our Estate so need credit. Then when we started getting charged for water is was a very big figure. I have not paid the full amount since that first invoice because it was way to much. Then they wanted to take us to court and had to pay the full amount even if it was incorrect. Then the first year our rates & Taxes were included but we were not charged any rates & taxes after that year. | 23 | 3 | 32477 | 15 | 2 | 23 | 1 | 50 | 3322 | ||||||||||||||||||||||||||||
| 1125813 | 44580 | 4/17/2023 11:38:44 AM | 4/17/2023 11:38:45 AM | IVR call: balance | Received call for balance for account 10004001 undefined | 7 | 2 | 13750 | 78 | ||||||||||||||||||||||||||||||||
| 3176 | 4/17/2023 11:37:56 AM | 4/17/2023 11:51:23 AM | REVERSING 3 DOGS 2020-2023 | THE INSPECTION WAS DONE AND CONFIRMED THAT THERE WERE TWO DOGS ON THE PROPERTY NOT THREE<div>REVERSING DOG TAX AS FROM 2020-2023 ADJUSTED 3 DOGS TO 2 DOGS</div><br/><b>Journal Number</b>: [242440] | 24 | 3 | 2738 | 239 | 5 | 2 | 23 | 11 | 72 | 145494 | 3290 | 3290 | |||||||||||||||||||||||||
| 44574 | 4/17/2023 11:36:51 AM | 4/17/2023 11:36:55 AM | WATER | CONSUMER WANTS TO KNOW HOW DID THE AMOUNT OF REBATE CALCULATED FOR SIX MONTHS POLICY AND HIS ACCOUNT WAS UPTO DATE UNTILL WE CHARGE A HUGE AMOUNT FOR WATER IN 20201120 HE IS NOT HAPPY WITH ADJUSTMENT THAT WAS DONE ON THE 20210829 CAN YOU PLEASE DOUBLE CHECK IF IF ITS OKY. | 6 | 3 | 32479 | 114 | 15 | 2 | 23 | 1 | 101 | 201 | |||||||||||||||||||||||||||
| 44579 | 4/17/2023 11:35:13 AM | 4/17/2023 11:35:16 AM | six months adjustment policy | six months adjustment policy,meter not read since 2022/06/05 to 2023/02/05. | 30 | 3 | 32483 | 141 | 3 | 1 | 101 | 239 | |||||||||||||||||||||||||||||
| 44575 | 4/17/2023 11:33:02 AM | 4/17/2023 11:52:24 AM | ADJUSTED DOG TAX 2022/12 | THE INSPECTION WAS DONE AND CONFIRMED THAT ONLY ONE DOG ON THE PROPERTY<div>REVERSING DOG TAX AS FROM 2022/12 </div> | 28 | 3 | 32481 | 239 | 5 | 2 | 23 | 11 | 73 | 145491 | 3290 | 3290 | |||||||||||||||||||||||||
| 1125805 | 44578 | 4/17/2023 11:31:43 AM | 4/17/2023 11:32:00 AM | IVR call: statement | Received call for statement for account 10007972 sent message: 40415 | 8 | 2 | 27701 | 79 | ||||||||||||||||||||||||||||||||
| 1125804 | 44577 | 4/17/2023 11:30:56 AM | 4/17/2023 11:30:57 AM | IVR call: balance | Received call for balance for account 10007972 undefined | 7 | 2 | 27701 | 78 | ||||||||||||||||||||||||||||||||
| 1125803 | 44576 | 4/17/2023 11:30:48 AM | 4/17/2023 11:30:49 AM | IVR call: balance | Received call for balance for account 10360196 undefined | 7 | 2 | 3067 | 78 | ||||||||||||||||||||||||||||||||
| 44571 | 4/17/2023 11:26:24 AM | 4/17/2023 11:53:47 AM | REVERSING DOG TAX 2022/12 | INSPECTION WAS DONE AND CONFIRMED THAT ONLY ONE DOG ON THE PROPERTY<div>REVERSING DOG AS FROM 2022/12</div><br/><b>Journal Number</b>: [242295] | 24 | 3 | 32478 | 239 | 5 | 2 | 23 | 11 | 73 | 145489 | 3290 | 3290 | |||||||||||||||||||||||||
| 1125798 | 44573 | 4/17/2023 11:25:55 AM | 4/17/2023 11:25:56 AM | IVR call: balance | Received call for balance for account 10011196 undefined | 7 | 2 | 21395 | 78 | ||||||||||||||||||||||||||||||||
| 1125793 | 44572 | 4/17/2023 11:24:54 AM | 4/17/2023 11:25:11 AM | IVR call: meter-reading | Received call for meter-reading for account 10239440 Meter reading: [4296128] Meter type: [water] | 10 | 2 | 31303 | 81 | ||||||||||||||||||||||||||||||||
| 1125790 | 44570 | 4/17/2023 11:24:00 AM | 4/17/2023 11:24:21 AM | IVR call: meter-reading | Received call for meter-reading for account 10239440 Meter reading: [426] Meter type: [water] | 10 | 2 | 31303 | 81 | ||||||||||||||||||||||||||||||||
| 1125780 | 44568 | 4/17/2023 11:18:44 AM | 4/17/2023 11:19:00 AM | IVR call: statement | Received call for statement for account 10007972 sent message: 40412 | 8 | 2 | 27701 | 79 | ||||||||||||||||||||||||||||||||
| 1125778 | 44567 | 4/17/2023 11:17:42 AM | 4/17/2023 11:17:43 AM | IVR call: balance | Received call for balance for account 10007972 undefined | 7 | 2 | 27701 | 78 |