Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1127597 | 44721 | 4/19/2023 7:27:11 AM | 4/19/2023 7:27:12 AM | IVR call: balance | Received call for balance for account 10021859 undefined | 7 | 2 | 21403 | 78 | ||||||||||||||||||||||||||||||||
| 1127571 | 44720 | 4/19/2023 7:17:13 AM | 4/19/2023 7:17:15 AM | IVR call: balance | Received call for balance for account 10296855 undefined | 7 | 2 | 7917 | 78 | ||||||||||||||||||||||||||||||||
| 1127569 | 44719 | 4/19/2023 7:15:32 AM | 4/19/2023 7:15:47 AM | IVR call: statement | Received call for statement for account 10323924 sent message: 40538 | 8 | 2 | 32545 | 79 | ||||||||||||||||||||||||||||||||
| 34991 | 4/19/2023 6:55:01 AM | 5/8/2023 8:01:37 AM | Water | <b>QRC-Response,2023/04/19</b><div>Six months policy done.</div><div>Water adjustment CR done as per six months policy adjustment.</div><b>Journal Number</b>: [243752]submitted for review and authorization.<div>Query closed as referred to #79751</div> | 27 | 3 | 29166 | 132 | 15 | 2 | 23 | 1 | 101 | 5/8/2023 8:01:37 AM | 230 | 230 | 230 | ||||||||||||||||||||||||
| 44718 | 4/19/2023 6:50:23 AM | 4/19/2023 6:50:26 AM | water | water leak fixed plumber's letter submitted | 6 | 3 | 32544 | 112 | 17 | 2 | 23 | 1 | 96 | 203 | |||||||||||||||||||||||||||
| 1127513 | 44717 | 4/19/2023 6:46:00 AM | 4/19/2023 6:46:01 AM | IVR call: balance | Received call for balance for account 10028632 undefined | 7 | 2 | 5894 | 78 | ||||||||||||||||||||||||||||||||
| 1127507 | 44716 | 4/19/2023 6:44:55 AM | 4/19/2023 6:44:57 AM | IVR call: balance | Received call for balance for account 10425579 undefined | 7 | 2 | 32543 | 78 | ||||||||||||||||||||||||||||||||
| 1127503 | 44715 | 4/19/2023 6:44:11 AM | 4/19/2023 6:44:12 AM | IVR call: balance | Received call for balance for account 10435887 undefined | 7 | 2 | 20230 | 78 | ||||||||||||||||||||||||||||||||
| 44714 | 4/19/2023 6:43:22 AM | 4/19/2023 6:43:24 AM | BACK CHARGES NOT DONE | this acc was closed because the property was sold please back charge the new owner for sewerage, fire and refuse as rates were back charged | 6 | 3 | 32542 | 145 | 5 | 2 | 23 | 93 | 50 | 780 | |||||||||||||||||||||||||||
| 1127471 | 44713 | 4/19/2023 6:23:45 AM | 4/19/2023 6:24:05 AM | IVR call: statement | Received call for statement for account 10432124 sent message: 40530 | 8 | 2 | 32539 | 79 | ||||||||||||||||||||||||||||||||
| 1127443 | 44712 | 4/19/2023 5:54:58 AM | 4/19/2023 5:54:59 AM | IVR call: balance | Received call for balance for account 10044242 undefined | 7 | 2 | 5010 | 78 | ||||||||||||||||||||||||||||||||
| 1127439 | 44711 | 4/19/2023 5:38:16 AM | 4/19/2023 5:38:40 AM | IVR call: statement | Received call for statement for account 10268754 sent message: 40529 | 8 | 2 | 28444 | 79 | ||||||||||||||||||||||||||||||||
| 1127422 | 44710 | 4/19/2023 4:06:46 AM | 4/19/2023 4:06:47 AM | IVR call: balance | Received call for balance for account 10295098 undefined | 7 | 2 | 21943 | 78 | ||||||||||||||||||||||||||||||||
| 44709 | 4/18/2023 8:53:01 PM | 4/18/2023 8:53:03 PM | Rates tarrif is too high | Rates charges are too high I am a pensioner | 23 | 3 | 6969 | 5 | 2 | 23 | 8 | 50 | 3330 | ||||||||||||||||||||||||||||
| 44709 | 4/18/2023 8:47:21 PM | 4/18/2023 8:47:24 PM | Wrong water reading | There was a water leak in the street and the municipality did some repair work' I suspect that my reading was affected by it | 23 | 3 | 6969 | 17 | 2 | 23 | 1 | 96 | 3330 | ||||||||||||||||||||||||||||
| 1127416 | 44708 | 4/18/2023 7:50:49 PM | 4/18/2023 7:50:50 PM | IVR call: balance | Received call for balance for account 10351116 undefined | 7 | 2 | 6554 | 78 | ||||||||||||||||||||||||||||||||
| 1127413 | 44707 | 4/18/2023 6:49:22 PM | 4/18/2023 6:49:23 PM | IVR call: balance | Received call for balance for account 10378425 undefined | 7 | 2 | 4071 | 78 | ||||||||||||||||||||||||||||||||
| 1127412 | 44706 | 4/18/2023 6:43:41 PM | 4/18/2023 6:43:42 PM | IVR call: balance | Received call for balance for account 10244203 undefined | 7 | 2 | 15702 | 78 | ||||||||||||||||||||||||||||||||
| 44658 | 4/18/2023 6:13:23 PM | 4/18/2023 6:15:58 PM | Refund of deposit, interests & reconnection fees | 14/03/2022 I bought my daughter's share of property & despite lawyer's instructions not to close the a/c (my son still owns the other half), it was closed and another one was opened which I was not aware of and hence the new a/c was not being paid. So, I was slapped with deposit, interests and reconnection fees. Please check the statements as I won't be able to attach all of them. I have been asking for my refunds from Vuyokazi Yako & Barry Brown but they did look into in and refunded a portion only but when I queried again; I was told to log my query online. This is a complicated one and want all my refunds and credits ASAP as this is long overdue.The previous a/c no was 10364437, I need a refund for that deposit too. Pls contact me via email only, thank you. | 23 | 3 | 32532 | 5 | 2 | 23 | 6 | 76 | 3326 | ||||||||||||||||||||||||||||
| 1127386 | 44705 | 4/18/2023 5:47:44 PM | 4/18/2023 5:47:45 PM | IVR call: balance | Received call for balance for account 10350760 undefined | 7 | 2 | 10680 | 78 |