Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1167082 | 48814 | 5/31/2023 10:56:38 AM | 5/31/2023 10:56:53 AM | IVR call: statement | Received call for statement for account 10105176 sent message: 43195 | 8 | 2 | 26251 | 79 | ||||||||||||||||||||||||||||||||
| 48809 | 5/31/2023 10:41:53 AM | 5/31/2023 10:41:55 AM | Same house with different accounts being charged | Accounts of the deceased previous owners were paid up and a new account under my name was opened but i still receive an account statement under my grandpas name. At the council's office i was advised to insert latest account even if both accounts were paid up all will be closed....but no luck Please advise on this matter and thank you in advance. | 23 | 3 | 33524 | 5 | 3 | 23 | 8 | 50 | 3433 | ||||||||||||||||||||||||||||
| 48810 | 5/31/2023 10:38:54 AM | 5/31/2023 10:38:57 AM | removal of electricity charge | please remove electricity charge on this acc as it has prepaid meter and it is a new developed complex | 6 | 3 | 33526 | 145 | 5 | 2 | 23 | 2 | 103 | 780 | |||||||||||||||||||||||||||
| 38269 | 5/31/2023 10:10:39 AM | 5/31/2023 10:10:41 AM | RATES REFUND | Above property was transferred to new owners last year. 6 months on & I am still waiting for my overpayment per attached latest account. My banking details were supplied with all the documtation required for transfer so PLEASE REFUND URGENTLY. THANK YOU MORRIS MCCLURG | 23 | 3 | 2122 | 5 | 2 | 23 | 6 | 122 | 3025 | ||||||||||||||||||||||||||||
| 48808 | 5/31/2023 10:07:59 AM | 5/31/2023 10:08:01 AM | Re-allocation from account 10351180 to account 10041236 | Good day. Please can you reallocate the payment made of R15151.15 to account 10351180. The incorrect reference was used it needs to be allocated to account 10041236. Please can you send me new invoices for both accounts once that amount has been allocated. Thank you. | 23 | 3 | 25743 | 5 | 2 | 23 | 8 | 50 | 3432 | ||||||||||||||||||||||||||||
| 43549 | 5/31/2023 10:07:16 AM | 5/31/2023 10:07:19 AM | account | ownership changed in september and we got one bill but havent received any others | 23 | 3 | 7654 | 5 | 2 | 23 | 6 | 122 | 3283 | ||||||||||||||||||||||||||||
| 38269 | 5/31/2023 10:04:58 AM | 5/31/2023 10:05:01 AM | Account 10167341 Refund | Above property was transferred to new owners last year. 6 months on & I am still waiting for my overpayment per attached latest account. My banking details were supplied with all the documtation required for transfer so PLEASE REFUND URGENTLY. THANK YOU MORRIS MCCLURG | 23 | 3 | 2122 | 5 | 2 | 23 | 8 | 118 | 3025 | ||||||||||||||||||||||||||||
| 48807 | 5/31/2023 10:01:35 AM | 5/31/2023 10:01:38 AM | Payment not allocated | Payment made on 3 April 2023 for the amount of R1855.00 is not reflecting on my account. Kindly allocate payment. Acc - 10277560 | 23 | 3 | 33523 | 5 | 2 | 23 | 8 | 50 | 3431 | ||||||||||||||||||||||||||||
| 45240 | 5/31/2023 9:57:26 AM | 5/31/2023 9:57:28 AM | Incorrect billing | The statement I have received via sms does not reflect the payments I have made. As such, I am being overcharged. | 23 | 3 | 32677 | 5 | 2 | 23 | 8 | 50 | 3340 | ||||||||||||||||||||||||||||
| 45240 | 5/31/2023 9:57:18 AM | 5/31/2023 9:57:21 AM | Incorrect billing | The statement I have received via sms does not reflect the payments I have made. As such, I am being overcharged. | 23 | 3 | 32677 | 5 | 2 | 23 | 8 | 50 | 3340 | ||||||||||||||||||||||||||||
| 24504 | 5/31/2023 9:48:16 AM | 5/31/2023 9:48:18 AM | WATER READING | LAST WATER READING ON ACCOUNT WAS 97 TAKEN ON 5/12/2022 AND I AM BEING OVER CHARGED FOR AN ESTIMATE WATER CONSUMPTION OF 15KL PER MONTH SINCE. THIS PROPERTY HAS A SMART METER YET NO READING IS DONE. CURRENT WATER READING IS 100. I HAVE BEEN OVER CHARGED FOR 43KL OF WATER TO DATE. RECTIFY IMMEDIATELY PLEASE AND REFUND ME ALL OVER CHARGED MONEYS ON THIS ACCOUNT. | 23 | 3 | 14810 | 17 | 2 | 23 | 1 | 111 | 2361 | ||||||||||||||||||||||||||||
| 41699 | 5/31/2023 9:40:13 AM | 5/31/2023 9:40:16 AM | Property sold | My property has been sold but I am still getting charged. Please can you rectify this issue | 23 | 3 | 31611 | 5 | 2 | 23 | 6 | 122 | 3197 | ||||||||||||||||||||||||||||
| 45904 | 5/31/2023 9:30:40 AM | 5/31/2023 9:30:43 AM | Water leak at meter | On the 29 March 2023 I reported a leak at my meter due to vandalism to Leon at BCMM. BCMM repaired this on the 30 March 2023. BCMM head plumber, Shadrack, promised to report this vandalism at the meter. Please see the attached photos. | 23 | 3 | 28181 | 17 | 2 | 23 | 1 | 96 | 3352 | ||||||||||||||||||||||||||||
| 41699 | 5/31/2023 9:27:54 AM | 5/31/2023 9:27:57 AM | Property Sold | My property was sold and registered with new owner on 7 March 2023 but I am still getting charged for the rates on this property. | 23 | 3 | 31611 | 5 | 2 | 23 | 6 | 122 | 3197 | ||||||||||||||||||||||||||||
| 17534 | 5/31/2023 9:09:40 AM | 5/31/2023 9:09:42 AM | Request for Refund | Good day, Kindly assist with the refund of this disconnected account. The deposit and Credit should be refunded. | 23 | 3 | 16974 | 5 | 2 | 23 | 6 | 122 | 1032 | ||||||||||||||||||||||||||||
| 48805 | 5/31/2023 8:51:12 AM | 5/31/2023 8:51:15 AM | Charge for Electricity Bill | Please be advised that we have installed solar. According to our records the electricity bill is extremely high taking into account we have been off the grid for most of the day. Please provide clarity in terms of this account as the amount is still the same from the previous months. | 23 | 3 | 33521 | 5 | 2 | 23 | 2 | 111 | 3429 | ||||||||||||||||||||||||||||
| 48805 | 5/31/2023 8:51:09 AM | 5/31/2023 8:51:12 AM | Charge for Electricity Bill | Please be advised that we have installed solar. According to our records the electricity bill is extremely high taking into account we have been off the grid for most of the day. Please provide clarity in terms of this account as the amount is still the same from the previous months. | 23 | 3 | 33521 | 5 | 2 | 23 | 2 | 111 | 3429 | ||||||||||||||||||||||||||||
| 11901 | 5/31/2023 8:26:50 AM | 5/31/2023 8:26:55 AM | 168 SSQ | Incorrect reading, the correct reading is: Current (06.04.2023)= 1156 Previous (07.02.2022)= 1030 | 23 | 3 | 33520 | 17 | 2 | 23 | 1 | 111 | 273 | ||||||||||||||||||||||||||||
| 48804 | 5/31/2023 8:02:46 AM | 5/31/2023 8:02:49 AM | Minimum fee of 15kL | My account has been charged a minimum of 15kL per month for over 3 months - and I have not used any water in that period. Pls can you begin reading meters and effect a correction/recon. | 23 | 3 | 5567 | 17 | 2 | 23 | 1 | 111 | 3428 | ||||||||||||||||||||||||||||
| 47487 | 5/31/2023 7:52:47 AM | 5/31/2023 7:52:49 AM | being charge but have prepaid | Being charged basic fee on account but I have prepaid installed. | 23 | 3 | 33225 | 5 | 2 | 23 | 2 | 103 | 3395 |