Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1131329 | 45023 | 4/24/2023 7:17:25 AM | 4/24/2023 7:17:40 AM | IVR call: statement | Received call for statement for account 10341983 sent message: 40729 | 8 | 2 | 13555 | 79 | ||||||||||||||||||||||||||||||||
| 1131310 | 45022 | 4/24/2023 7:08:32 AM | 4/24/2023 7:08:49 AM | IVR call: statement | Received call for statement for account 10391951 sent message: 40727 | 8 | 2 | 18207 | 79 | ||||||||||||||||||||||||||||||||
| 16628 | 4/24/2023 7:07:39 AM | 4/24/2023 7:13:10 AM | Overcharge | 1/ 01/06/22 - 841kl [BCMM are 248kl for 21/07/22][a difference of 593kl, resulting in the “over charge”. 2/ 01/07/22 - 870kl 3/ 01/08/22 – 887kl 4/ 30/09/22 – 944kl 5/ 01/11/22 – 978kl 6/ 30/11/22 – 1009kl 7/ 02/01/23 – 1043kl and today 1161kl | 23 | 3 | 15970 | 17 | 2 | 23 | 1 | 111 | 731 | ||||||||||||||||||||||||||||
| 1131303 | 45021 | 4/24/2023 7:03:03 AM | 4/24/2023 7:03:04 AM | IVR call: balance | Received call for balance for account 10094988 undefined | 7 | 2 | 21863 | 78 | ||||||||||||||||||||||||||||||||
| 1131301 | 45020 | 4/24/2023 7:01:49 AM | 4/24/2023 7:01:51 AM | IVR call: balance | Received call for balance for account 10433641 undefined | 7 | 2 | 30063 | 78 | ||||||||||||||||||||||||||||||||
| 1131294 | 45019 | 4/24/2023 6:56:49 AM | 4/24/2023 6:56:50 AM | IVR call: balance | Received call for balance for account 10433641 undefined | 7 | 2 | 30063 | 78 | ||||||||||||||||||||||||||||||||
| 45018 | 4/24/2023 6:52:17 AM | 5/31/2023 7:15:10 AM | Affidavit submitted | Plumber fixed leaking pipe; affidavit attached. | 23 | 3 | 32628 | 144 | 17 | 3 | 23 | 1 | 96 | 778 | 778 | ||||||||||||||||||||||||||
| 45017 | 4/24/2023 6:47:56 AM | 4/24/2023 6:48:00 AM | Water Query | Consumer is complaining of high consumption for the past 3 months | 6 | 3 | 32627 | 9 | 15 | 2 | 23 | 1 | 50 | 9 | |||||||||||||||||||||||||||
| 1131276 | 45016 | 4/24/2023 6:38:55 AM | 4/24/2023 6:38:57 AM | IVR call: balance | Received call for balance for account 10277044 undefined | 7 | 2 | 2242 | 78 | ||||||||||||||||||||||||||||||||
| 1131258 | 45015 | 4/24/2023 6:35:32 AM | 4/24/2023 6:35:34 AM | IVR call: balance | Received call for balance for account 10106877 undefined | 7 | 2 | 10610 | 78 | ||||||||||||||||||||||||||||||||
| 1131245 | 45014 | 4/24/2023 6:21:55 AM | 4/24/2023 6:21:56 AM | IVR call: balance | Received call for balance for account 10358886 undefined | 7 | 2 | 20166 | 78 | ||||||||||||||||||||||||||||||||
| 1131240 | 45013 | 4/24/2023 6:19:32 AM | 4/24/2023 6:19:45 AM | IVR call: statement | Received call for statement for account 10358886 sent message: 40716 | 8 | 2 | 20166 | 79 | ||||||||||||||||||||||||||||||||
| 44996 | 4/24/2023 6:17:47 AM | 4/24/2023 6:17:50 AM | BILLING OVERCHARGE | Meter readings dating back to Oct-Dec 2020 incorrect. Meter was replaced and incorrect reading. | 23 | 3 | 6252 | 17 | 2 | 23 | 1 | 111 | 3335 | ||||||||||||||||||||||||||||
| 1131237 | 45012 | 4/24/2023 6:14:40 AM | 4/24/2023 6:14:53 AM | IVR call: statement | Received call for statement for account 10035049 sent message: 40712 | 8 | 2 | 14359 | 79 | ||||||||||||||||||||||||||||||||
| 1131234 | 45011 | 4/24/2023 6:14:19 AM | 4/24/2023 6:14:59 AM | IVR call: statement | Received call for statement for account 10435456 sent message: 40713 | 8 | 2 | 22031 | 79 | ||||||||||||||||||||||||||||||||
| 1131227 | 45010 | 4/24/2023 6:11:42 AM | 4/24/2023 6:12:09 AM | IVR call: meter-reading | Received call for meter-reading for account 10435456 Meter reading: [1004] Meter type: [water] | 10 | 2 | 22031 | 81 | ||||||||||||||||||||||||||||||||
| 1131212 | 45009 | 4/24/2023 5:51:05 AM | 4/24/2023 5:51:06 AM | IVR call: balance | Received call for balance for account 10065546 undefined | 7 | 2 | 6122 | 78 | ||||||||||||||||||||||||||||||||
| 1131211 | 45008 | 4/24/2023 5:49:39 AM | 4/24/2023 5:49:40 AM | IVR call: balance | Received call for balance for account 10065546 undefined | 7 | 2 | 6122 | 78 | ||||||||||||||||||||||||||||||||
| 1131206 | 45007 | 4/24/2023 5:45:06 AM | 4/24/2023 5:45:07 AM | IVR call: balance | Received call for balance for account 10037946 undefined | 7 | 2 | 5421 | 78 | ||||||||||||||||||||||||||||||||
| 1131166 | 45006 | 4/24/2023 5:25:21 AM | 4/24/2023 5:25:43 AM | IVR call: statement | Received call for statement for account 10028632 sent message: 40711 | 8 | 2 | 5894 | 79 |