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Conversation
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EscalationLevel
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LatestCall
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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16628
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LatestTicket
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CreatedAt
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4/24/2023 7:07:39 AM
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UpdatedAt
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4/24/2023 7:13:10 AM
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Subject
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Overcharge
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Description
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1/ 01/06/22 - 841kl [BCMM are 248kl for 21/07/22][a difference of 593kl, resulting in the “over charge”.
2/ 01/07/22 - 870kl
3/ 01/08/22 – 887kl
4/ 30/09/22 – 944kl
5/ 01/11/22 – 978kl
6/ 30/11/22 – 1009kl
7/ 02/01/23 – 1043kl and today 1161kl
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Priority
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23
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3
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Account
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15970
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OpenedBy
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AssignedTo
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17
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2
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23
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Escalation
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History
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1
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111
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Thread
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ResolvedBy
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WasCreatedByCustomer
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HasIvrcall
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Creator
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731
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Updator
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