Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 45078 | 4/24/2023 11:06:17 AM | 4/24/2023 11:06:19 AM | high water consumption | consumer says their account is high owner is on pension | 6 | 3 | 32639 | 27 | 17 | 2 | 23 | 1 | 111 | 27 | |||||||||||||||||||||||||||
| 1131771 | 45077 | 4/24/2023 10:52:49 AM | 4/24/2023 10:53:11 AM | IVR call: statement | Received call for statement for account 10393597 sent message: 40768 | 8 | 2 | 4837 | 79 | ||||||||||||||||||||||||||||||||
| 1131769 | 45076 | 4/24/2023 10:52:16 AM | 4/24/2023 10:52:18 AM | IVR call: balance | Received call for balance for account 10038320 undefined | 7 | 2 | 7167 | 78 | ||||||||||||||||||||||||||||||||
| 1131768 | 45075 | 4/24/2023 10:51:42 AM | 4/24/2023 10:51:43 AM | IVR call: balance | Received call for balance for account 10393597 undefined | 7 | 2 | 4837 | 78 | ||||||||||||||||||||||||||||||||
| 45069 | 4/24/2023 10:46:16 AM | 4/28/2023 9:40:19 AM | 6 months policy | 6 months policy done for 2022/06-2023/04 unread period<br/><b>Journal Number</b>: [453118]<br/><b>Journal Amount</b>: [-R1883.16] | 27 | 3 | 32637 | 13 | 15 | 2 | 23 | 1 | 101 | 4/28/2023 9:40:14 AM | 3 | 13 | 3 | ||||||||||||||||||||||||
| 1131753 | 45074 | 4/24/2023 10:38:53 AM | 4/24/2023 10:38:54 AM | IVR call:? | Received call for ? for account 10293782 | 4153 | |||||||||||||||||||||||||||||||||||
| 1131746 | 45073 | 4/24/2023 10:33:54 AM | 4/24/2023 10:34:14 AM | IVR call: meter-reading | Received call for meter-reading for account 10435456 Meter reading: [62290] Meter type: [electric] | 10 | 2 | 22031 | 81 | ||||||||||||||||||||||||||||||||
| 1131743 | 45072 | 4/24/2023 10:32:02 AM | 4/24/2023 10:32:03 AM | IVR call: balance | Received call for balance for account 10242897 undefined | 7 | 2 | 23059 | 78 | ||||||||||||||||||||||||||||||||
| 1131741 | 45071 | 4/24/2023 10:31:13 AM | 4/24/2023 10:31:14 AM | IVR call: balance | Received call for balance for account 10242897 undefined | 7 | 2 | 23059 | 78 | ||||||||||||||||||||||||||||||||
| 1131734 | 45070 | 4/24/2023 10:30:20 AM | 4/24/2023 10:30:21 AM | IVR call: balance | Received call for balance for account 10242897 undefined | 7 | 2 | 23059 | 78 | ||||||||||||||||||||||||||||||||
| 42352 | 4/24/2023 10:26:59 AM | 4/24/2023 10:27:02 AM | No PANS in storeroom but 2 PANS charged | PANS charged on owner account number 10330595 is incorrect as this is a storeroom in the basement that does not have any PANS. PANS charges all on the body coporate account 1033599. | 23 | 3 | 12918 | 5 | 2 | 23 | 93 | 56 | 3229 | ||||||||||||||||||||||||||||
| 45068 | 4/24/2023 10:25:14 AM | 4/24/2023 10:25:17 AM | WATER | LEAKING METER REPORTED TO W/W REF 829020 | 6 | 3 | 32636 | 114 | 17 | 2 | 23 | 1 | 96 | 201 | |||||||||||||||||||||||||||
| 42352 | 4/24/2023 10:24:19 AM | 4/24/2023 10:24:23 AM | Refuse on owner and body coporate account | Refuse charged on owner account, 10330595 is a duplicate charge and needs to be removed, the Refuse charge is on the body coporate account number 10330599. Account 10330595 is for a storeroom in the basement and should not be charged. | 23 | 3 | 12918 | 5 | 2 | 23 | 4 | 119 | 3229 | ||||||||||||||||||||||||||||
| 42352 | 4/24/2023 10:19:08 AM | 4/24/2023 10:19:10 AM | Refuse charge on owner account and body coporate account | Fire charged on owner account, 10330595 is a duplicate charge and needs to be removed, the Fire charge is on the body coporate account number 10330599. Account 10330595 is for a storeroom in the basement and should not be charged. | 23 | 3 | 12918 | 5 | 2 | 23 | 4 | 119 | 3229 | ||||||||||||||||||||||||||||
| 42352 | 4/24/2023 10:19:03 AM | 4/24/2023 10:19:05 AM | Refuse charge on owner account and body coporate account | Fire charged on owner account, 10330595 is a duplicate charge and needs to be removed, the Fire charge is on the body coporate account number 10330599. Account 10330595 is for a storeroom in the basement and should not be charged. | 23 | 3 | 12918 | 5 | 2 | 23 | 4 | 119 | 3229 | ||||||||||||||||||||||||||||
| 42352 | 4/24/2023 10:18:58 AM | 4/24/2023 10:19:01 AM | Refuse charge on owner account and body coporate account | Fire charged on owner account, 10330595 is a duplicate charge and needs to be removed, the Fire charge is on the body coporate account number 10330599. Account 10330595 is for a storeroom in the basement and should not be charged. | 23 | 3 | 12918 | 5 | 2 | 23 | 4 | 119 | 3229 | ||||||||||||||||||||||||||||
| 1131697 | 45067 | 4/24/2023 10:06:04 AM | 4/24/2023 10:06:20 AM | IVR call: statement | Received call for statement for account 10350124 sent message: 40748 | 8 | 2 | 5912 | 79 | ||||||||||||||||||||||||||||||||
| 1131673 | 45066 | 4/24/2023 9:56:18 AM | 4/24/2023 9:56:19 AM | IVR call: balance | Received call for balance for account 10412793 undefined | 7 | 2 | 4079 | 78 | ||||||||||||||||||||||||||||||||
| 1131672 | 45065 | 4/24/2023 9:54:30 AM | 4/24/2023 9:54:50 AM | IVR call: meter-reading | Received call for meter-reading for account 10412793 Meter reading: [01854147] Meter type: [water] | 10 | 2 | 4079 | 81 | ||||||||||||||||||||||||||||||||
| 1131670 | 45064 | 4/24/2023 9:53:56 AM | 4/24/2023 9:54:16 AM | IVR call: statement | Received call for statement for account 10356427 sent message: 40747 | 8 | 2 | 6177 | 79 |