Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1132056 | 45097 | 4/24/2023 1:46:49 PM | 4/24/2023 1:46:50 PM | IVR call:? | Received call for ? for account 10108347 | 9124 | |||||||||||||||||||||||||||||||||||
| 1132055 | 45096 | 4/24/2023 1:45:40 PM | 4/24/2023 1:45:41 PM | IVR call:? | Received call for ? for account 10108317 | 32645 | |||||||||||||||||||||||||||||||||||
| 1132040 | 45095 | 4/24/2023 1:37:52 PM | 4/24/2023 1:37:54 PM | IVR call: balance | Received call for balance for account 10014979 undefined | 7 | 2 | 5906 | 78 | ||||||||||||||||||||||||||||||||
| 45094 | 4/24/2023 1:15:46 PM | 4/24/2023 1:15:49 PM | late termination | can you please charge encroachment to the owners account | 6 | 3 | 32644 | 114 | 5 | 2 | 23 | 9 | 123 | 201 | |||||||||||||||||||||||||||
| 1131999 | 45093 | 4/24/2023 1:10:47 PM | 4/24/2023 1:10:48 PM | IVR call: balance | Received call for balance for account 10418820 undefined | 7 | 2 | 7448 | 78 | ||||||||||||||||||||||||||||||||
| 42352 | 4/24/2023 12:54:43 PM | 4/24/2023 12:54:46 PM | No water charge applicable to this Roadway | This account, 10330521 is a Roadway and the water availablility charge should not be applicable. Please reverse. | 23 | 3 | 32643 | 15 | 2 | 23 | 1 | 50 | 3229 | ||||||||||||||||||||||||||||
| 1131930 | 45092 | 4/24/2023 12:37:51 PM | 4/24/2023 12:37:53 PM | IVR call: balance | Received call for balance for account 10429309 undefined | 7 | 2 | 19545 | 78 | ||||||||||||||||||||||||||||||||
| 1131925 | 45091 | 4/24/2023 12:35:24 PM | 4/24/2023 12:35:42 PM | IVR call: statement | Received call for statement for account 10263729 sent message: 40781 | 8 | 2 | 335 | 79 | ||||||||||||||||||||||||||||||||
| 1131908 | 45090 | 4/24/2023 12:27:33 PM | 4/24/2023 12:27:54 PM | IVR call: statement | Received call for statement for account 10263729 sent message: 40780 | 8 | 2 | 335 | 79 | ||||||||||||||||||||||||||||||||
| 1131896 | 45089 | 4/24/2023 12:21:42 PM | 4/24/2023 12:21:43 PM | IVR call: balance | Received call for balance for account 10365465 undefined | 7 | 2 | 14648 | 78 | ||||||||||||||||||||||||||||||||
| 1131885 | 45088 | 4/24/2023 12:17:00 PM | 4/24/2023 12:17:16 PM | IVR call: statement | Received call for statement for account 10393812 sent message: 40778 | 8 | 2 | 32642 | 79 | ||||||||||||||||||||||||||||||||
| 1131882 | 45087 | 4/24/2023 12:16:06 PM | 4/24/2023 12:16:18 PM | IVR call: statement | Received call for statement for account 10421261 sent message: 40777 | 8 | 2 | 10725 | 79 | ||||||||||||||||||||||||||||||||
| 1131881 | 45086 | 4/24/2023 12:15:04 PM | 4/24/2023 12:15:05 PM | IVR call: balance | Received call for balance for account 10393812 undefined | 7 | 2 | 32642 | 78 | ||||||||||||||||||||||||||||||||
| 45083 | 4/24/2023 12:06:19 PM | 4/24/2023 12:06:22 PM | Overcharge on water January 2022 | A smart meter was installed at my residence. In January 2022 I was charged over R44000 for water. I went to BCMM in Beacon Bay to lodge a query. An Email was sent away. No reference given. There was no change. I then attended a workshop at Amalinda Methodist Church. Again no Reference given. I have reported this overcharge the BCMM main office twice. Again emails allegedly sent again no Reference number. They are now taking a 80/20 split dispute a dispute in. This is also going through a lawyer. We have been left with no electricity at stages because of this | 23 | 3 | 19268 | 17 | 2 | 23 | 1 | 111 | 3338 | ||||||||||||||||||||||||||||
| 1131857 | 45085 | 4/24/2023 11:56:58 AM | 4/24/2023 11:57:19 AM | IVR call: statement | Received call for statement for account 10241261 sent message: 40774 | 8 | 2 | 32641 | 79 | ||||||||||||||||||||||||||||||||
| 1131856 | 45084 | 4/24/2023 11:55:40 AM | 4/24/2023 11:55:41 AM | IVR call:? | Received call for ? for account 10435328 | 14202 | |||||||||||||||||||||||||||||||||||
| 1131850 | 45082 | 4/24/2023 11:49:32 AM | 4/24/2023 11:49:33 AM | IVR call: balance | Received call for balance for account 10072750 undefined | 7 | 2 | 3916 | 78 | ||||||||||||||||||||||||||||||||
| 1131843 | 45081 | 4/24/2023 11:46:48 AM | 4/24/2023 11:46:48 AM | IVR call:? | Received call for ? for account 20107699 | 6811 | |||||||||||||||||||||||||||||||||||
| 45079 | 4/24/2023 11:42:49 AM | 4/24/2023 11:42:53 AM | Change of ownership | The change of ownership has not yet been done. Please could this be attended to urgently? | 23 | 3 | 25803 | 5 | 2 | 23 | 6 | 122 | 3337 | ||||||||||||||||||||||||||||
| 1131825 | 45080 | 4/24/2023 11:28:25 AM | 4/24/2023 11:28:26 AM | IVR call: balance | Received call for balance for account 10429629 undefined | 7 | 2 | 16377 | 78 |