Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1134516 45344 4/26/2023 9:58:13 AM 4/26/2023 9:58:15 AM IVR call: balance Received call for balance for account 10438942 undefined 7 2 31843 78
1134501 45343 4/26/2023 9:50:55 AM 4/26/2023 9:51:43 AM IVR call: statement Received call for statement for account 10014668 sent message: 40911 8 2 7369 79
1134500 45342 4/26/2023 9:50:47 AM 4/26/2023 9:50:48 AM IVR call: balance Received call for balance for account 10005815 undefined 7 2 2683 78
17930 4/26/2023 9:46:00 AM 4/26/2023 9:46:01 AM Water Billing on a plot!!! Please !!!!! Can this be sorted out Balance brought forward on this account should be NIL!!!! we are continually being charged for water on a plot.JUST received APRIL 23 Tax Invoice and once again charged for R15.000kl. NO movement at all on this meter...PLEASE PLEASE PLEASE can this be rectified. We are pensioners and each month this is escalating. 23 3 17400 17 2 23 1 111 1122
1134495 45341 4/26/2023 9:45:47 AM 4/26/2023 9:46:01 AM IVR call: statement Received call for statement for account 10374534 sent message: 40909 8 2 14419 79
1134486 45340 4/26/2023 9:41:04 AM 4/26/2023 9:41:05 AM IVR call: balance Received call for balance for account 10279626 undefined 7 2 3903 78
1134481 45339 4/26/2023 9:40:02 AM 4/26/2023 9:40:04 AM IVR call: balance Received call for balance for account 10331663 undefined 7 2 7571 78
1134475 45338 4/26/2023 9:38:50 AM 4/26/2023 9:38:51 AM IVR call: balance Received call for balance for account 10363814 undefined 7 2 18874 78
1134471 45337 4/26/2023 9:38:16 AM 4/26/2023 9:38:40 AM IVR call: statement Received call for statement for account 10443291 sent message: 40906 8 2 32690 79
1134472 45336 4/26/2023 9:38:07 AM 4/26/2023 9:38:08 AM IVR call: balance Received call for balance for account 10279626 undefined 7 2 3903 78
1134467 45335 4/26/2023 9:37:30 AM 4/26/2023 9:37:30 AM IVR call:? Received call for ? for account 10443291 32690
1134469 45334 4/26/2023 9:37:26 AM 4/26/2023 9:37:28 AM IVR call: balance Received call for balance for account 10355217 undefined 7 2 6478 78
45332 4/26/2023 9:34:26 AM 4/28/2023 10:00:23 AM leak rebate leak credit adjustment done for 20221223, average&nbsp; 23kl.<br><b>Journal Number</b>: [476376]<br/><b>Journal Amount</b>: [-R1486.45] 27 3 32689 6 17 2 23 1 96 4/28/2023 10:00:17 AM 3 6 3
1134445 45333 4/26/2023 9:33:21 AM 4/26/2023 9:33:36 AM IVR call: statement Received call for statement for account 10362709 sent message: 40903 8 2 7512 79
1134438 45331 4/26/2023 9:31:09 AM 4/26/2023 9:31:14 AM IVR call: balance Received call for balance for account 10439121 undefined 7 2 31785 78
1134434 45330 4/26/2023 9:29:21 AM 4/26/2023 9:29:22 AM IVR call: balance Received call for balance for account 10353875 undefined 7 2 20859 78
1134431 45329 4/26/2023 9:28:33 AM 4/26/2023 9:28:34 AM IVR call: balance Received call for balance for account 10441834 undefined 7 2 31148 78
1134428 45328 4/26/2023 9:28:24 AM 4/26/2023 9:28:25 AM IVR call: balance Received call for balance for account 10362709 undefined 7 2 7512 78
1134427 45327 4/26/2023 9:28:16 AM 4/26/2023 9:28:17 AM IVR call: balance Received call for balance for account 10443132 undefined 7 2 32688 78
1134424 45326 4/26/2023 9:26:49 AM 4/26/2023 9:26:50 AM IVR call: balance Received call for balance for account 10013674 undefined 7 2 18184 78