Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1134879 | 45395 | 4/26/2023 12:28:57 PM | 4/26/2023 12:28:58 PM | IVR call: balance | Received call for balance for account 10406343 undefined | 7 | 2 | 32708 | 78 | ||||||||||||||||||||||||||||||||
| 1134875 | 45394 | 4/26/2023 12:26:46 PM | 4/26/2023 12:27:09 PM | IVR call: statement | Received call for statement for account 10407123 sent message: 40942 | 8 | 2 | 15206 | 79 | ||||||||||||||||||||||||||||||||
| 1134871 | 45393 | 4/26/2023 12:25:45 PM | 4/26/2023 12:25:46 PM | IVR call: balance | Received call for balance for account 10440645 undefined | 7 | 2 | 29848 | 78 | ||||||||||||||||||||||||||||||||
| 1134864 | 45392 | 4/26/2023 12:24:51 PM | 4/26/2023 12:24:52 PM | IVR call: balance | Received call for balance for account 10440645 undefined | 7 | 2 | 29848 | 78 | ||||||||||||||||||||||||||||||||
| 43245 | 4/26/2023 12:24:33 PM | 5/31/2023 9:14:23 AM | Interim Readings | I am receiving interim readings on my statements - however I have a smart meter device connected to my meter - so not sure why I am receiving interim readings? In addition the interim readings exceed my usage by a minimum of 6kl. Please find attached image of my water meter - taken on 30/03/2023. | 23 | 3 | 6521 | 17 | 2 | 23 | 1 | 111 | 146782 | 3272 | |||||||||||||||||||||||||||
| 45389 | 4/26/2023 12:20:12 PM | 4/26/2023 12:20:16 PM | Incorrect Water Reading | Hi, Water incorrectly billed as current = 462. cons 252 kl. The correct reading is current 232, prev = 227. cons 5kl. Please correct asap, i dont want to be blocked etc. Tks Pierre | 23 | 3 | 32706 | 17 | 2 | 23 | 1 | 111 | 3342 | ||||||||||||||||||||||||||||
| 1134832 | 45391 | 4/26/2023 12:15:30 PM | 4/26/2023 12:15:31 PM | IVR call: balance | Received call for balance for account 10199172 undefined | 7 | 2 | 1949 | 78 | ||||||||||||||||||||||||||||||||
| 1134831 | 45390 | 4/26/2023 12:14:47 PM | 4/26/2023 12:14:49 PM | IVR call: balance | Received call for balance for account 10045147 undefined | 7 | 2 | 32074 | 78 | ||||||||||||||||||||||||||||||||
| 43245 | 4/26/2023 12:13:58 PM | 4/26/2023 12:14:01 PM | Dog Tax | I only have 2 Dogs but have been charged for 3 dogs for the last 10+ years. I have attempted to have the matter resolved for the last few years but to no avail. The Traffic Department has been to my house to verify the number of dogs, however this has not been reflected on my account. Please may I have the credit allocated on my account - I do not want to pay for a dog that I do not even possess. | 23 | 3 | 6521 | 5 | 2 | 23 | 11 | 73 | 3272 | ||||||||||||||||||||||||||||
| 1134828 | 45388 | 4/26/2023 12:11:34 PM | 4/26/2023 12:11:35 PM | IVR call: balance | Received call for balance for account 10278670 undefined | 7 | 2 | 20673 | 78 | ||||||||||||||||||||||||||||||||
| 45387 | 4/26/2023 12:02:22 PM | 4/26/2023 12:02:24 PM | WATER | <div style="text-align: left;">PLEASE SPLIT CONSUMPTION.</div> | 6 | 3 | 32705 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 17762 | 4/26/2023 12:02:03 PM | 4/26/2023 12:02:06 PM | Faulty Electricity Meter 3Park Gates | Faulty Electricity Meter Nr 16242503 See attached: 1: Eyabantu Repport 2: Minutes of meeting with BCM technical-Martin van Jaarsveld 3: Minutes of BCMM Revenue Meeting dated 15March and specifically paragraph 4C | 23 | 3 | 19224 | 5 | 2 | 23 | 2 | 111 | 1088 | ||||||||||||||||||||||||||||
| 45386 | 4/26/2023 11:57:11 AM | 4/26/2023 11:57:14 AM | high water billing for April 2023 | High water billing for April 2023 | 6 | 3 | 32704 | 21 | 17 | 2 | 23 | 1 | 111 | 21 | |||||||||||||||||||||||||||
| 1134778 | 45385 | 4/26/2023 11:47:44 AM | 4/26/2023 11:47:45 AM | IVR call:? | Received call for ? for account 10371788 | 3819 | |||||||||||||||||||||||||||||||||||
| 1134776 | 45384 | 4/26/2023 11:47:22 AM | 4/26/2023 11:47:24 AM | IVR call: balance | Received call for balance for account 10424531 undefined | 7 | 2 | 27297 | 78 | ||||||||||||||||||||||||||||||||
| 1134767 | 45383 | 4/26/2023 11:44:44 AM | 4/26/2023 11:44:44 AM | IVR call:? | Received call for ? for account 10371788 | 3819 | |||||||||||||||||||||||||||||||||||
| 17762 | 4/26/2023 11:40:08 AM | 4/26/2023 11:40:10 AM | Unread Water Meter 126High Street | Unread water meter 100009765. Last read 10/02/2023 Our reading dated 31/03/2023 is 3883 KL. | 23 | 3 | 32703 | 17 | 2 | 23 | 1 | 111 | 1088 | ||||||||||||||||||||||||||||
| 1134747 | 45382 | 4/26/2023 11:33:35 AM | 4/26/2023 11:33:36 AM | IVR call:? | Received call for ? for account 10371788 | 3819 | |||||||||||||||||||||||||||||||||||
| 17762 | 4/26/2023 11:33:17 AM | 4/26/2023 11:37:44 AM | Unread Water Meter 8 Umthathi Place | Meter nr 190928274 Interim water readings since 07/11/2022. Our reading dated 31/03/2023 is 501KL | 23 | 3 | 32702 | 17 | 2 | 23 | 1 | 111 | 1088 | ||||||||||||||||||||||||||||
| 1134735 | 45381 | 4/26/2023 11:29:32 AM | 4/26/2023 11:29:33 AM | IVR call:? | Received call for ? for account 10371788 | 3819 |