Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1135634 45469 4/27/2023 1:41:55 PM 4/27/2023 1:42:13 PM IVR call: statement Received call for statement for account 10354048 sent message: 40988 8 2 6199 79
1135600 45468 4/27/2023 1:02:07 PM 4/27/2023 1:02:08 PM IVR call: balance Received call for balance for account 10063347 undefined 7 2 14517 78
1135599 45467 4/27/2023 1:01:18 PM 4/27/2023 1:01:19 PM IVR call: balance Received call for balance for account 10063347 undefined 7 2 14517 78
1135582 45466 4/27/2023 12:22:40 PM 4/27/2023 12:23:06 PM IVR call: statement Received call for statement for account 10100176 sent message: 40987 8 2 21065 79
45455 4/27/2023 11:49:43 AM 4/27/2023 11:49:46 AM Incorrect water meter reading Received an account of 92 kl used. this incorrect as reading on meter not reached yet. only use beteween 6 to 12 kl a month as only 2 people and no swimming pool, water garden with eco tanks 23 3 32720 17 2 23 1 111 3346
1135556 45465 4/27/2023 11:39:22 AM 4/27/2023 11:39:38 AM IVR call: statement Received call for statement for account 10315804 sent message: 40983 8 2 5887 79
1135541 45464 4/27/2023 11:13:06 AM 4/27/2023 11:13:07 AM IVR call: balance Received call for balance for account 10397241 undefined 7 2 19033 78
1135538 45463 4/27/2023 11:10:25 AM 4/27/2023 11:10:26 AM IVR call: balance Received call for balance for account 10434825 undefined 7 2 15280 78
1135537 45462 4/27/2023 11:09:21 AM 4/27/2023 11:09:22 AM IVR call: balance Received call for balance for account 10415201 undefined 7 2 802 78
1135536 45461 4/27/2023 11:08:44 AM 4/27/2023 11:08:45 AM IVR call: balance Received call for balance for account 10440011 undefined 7 2 27285 78
1135535 45460 4/27/2023 11:08:13 AM 4/27/2023 11:08:14 AM IVR call: balance Received call for balance for account 10438974 undefined 7 2 27284 78
1135534 45459 4/27/2023 11:07:30 AM 4/27/2023 11:07:31 AM IVR call: balance Received call for balance for account 10384893 undefined 7 2 6078 78
1135530 45458 4/27/2023 11:06:43 AM 4/27/2023 11:06:44 AM IVR call: balance Received call for balance for account 10115662 undefined 7 2 6119 78
1135528 45457 4/27/2023 11:06:00 AM 4/27/2023 11:06:01 AM IVR call: balance Received call for balance for account 10377755 undefined 7 2 6121 78
1135527 45456 4/27/2023 11:05:21 AM 4/27/2023 11:05:22 AM IVR call: balance Received call for balance for account 10343212 undefined 7 2 7240 78
1135474 45454 4/27/2023 10:14:34 AM 4/27/2023 10:14:35 AM IVR call: balance Received call for balance for account 10034161 undefined 7 2 4575 78
1135463 45453 4/27/2023 9:57:17 AM 4/27/2023 9:57:43 AM IVR call: statement Received call for statement for account 10028046 sent message: 40982 8 2 14505 79
45452 4/27/2023 9:41:43 AM 4/27/2023 9:41:46 AM water 2023/04/22 billing consumer was charged R11192.42 224kl for 28days 6 3 32719 25 15 2 23 1 50 25
1135446 45451 4/27/2023 9:04:37 AM 4/27/2023 9:04:38 AM IVR call: balance Received call for balance for account 10198545 undefined 7 2 4193 78
1135440 45450 4/27/2023 8:52:42 AM 4/27/2023 8:52:44 AM IVR call: balance Received call for balance for account 10442653 undefined 7 2 32324 78