Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1136447 | 45582 | 4/28/2023 12:49:45 PM | 4/28/2023 12:49:46 PM | IVR call: balance | Received call for balance for account 10387842 undefined | 7 | 2 | 8161 | 78 | ||||||||||||||||||||||||||||||||
| 1136438 | 45581 | 4/28/2023 12:44:40 PM | 4/28/2023 12:44:41 PM | IVR call: balance | Received call for balance for account 10007541 undefined | 7 | 2 | 6383 | 78 | ||||||||||||||||||||||||||||||||
| 1136429 | 45580 | 4/28/2023 12:40:28 PM | 4/28/2023 12:40:29 PM | IVR call: balance | Received call for balance for account 10401174 undefined | 7 | 2 | 13106 | 78 | ||||||||||||||||||||||||||||||||
| 1136413 | 45579 | 4/28/2023 12:31:50 PM | 4/28/2023 12:31:51 PM | IVR call: balance | Received call for balance for account 10332601 undefined | 7 | 2 | 22435 | 78 | ||||||||||||||||||||||||||||||||
| 1136410 | 45578 | 4/28/2023 12:28:13 PM | 4/28/2023 12:29:00 PM | IVR call: statement | Received call for statement for account 10401174 sent message: 41056 | 8 | 2 | 13106 | 79 | ||||||||||||||||||||||||||||||||
| 1136409 | 45577 | 4/28/2023 12:27:35 PM | 4/28/2023 12:27:52 PM | IVR call: statement | Received call for statement for account 10067418 sent message: 41055 | 8 | 2 | 5294 | 79 | ||||||||||||||||||||||||||||||||
| 1136407 | 45576 | 4/28/2023 12:27:15 PM | 4/28/2023 12:27:16 PM | IVR call: balance | Received call for balance for account 10391928 undefined | 7 | 2 | 7020 | 78 | ||||||||||||||||||||||||||||||||
| 1136406 | 45575 | 4/28/2023 12:26:44 PM | 4/28/2023 12:26:44 PM | IVR call:? | Received call for ? for account 10067418 | 5294 | |||||||||||||||||||||||||||||||||||
| 1136405 | 45574 | 4/28/2023 12:26:28 PM | 4/28/2023 12:26:31 PM | IVR call: balance | Received call for balance for account 10391928 undefined | 7 | 2 | 7020 | 78 | ||||||||||||||||||||||||||||||||
| 1136397 | 45573 | 4/28/2023 12:22:45 PM | 4/28/2023 12:23:09 PM | IVR call: statement | Received call for statement for account 10368391 sent message: 41054 | 8 | 2 | 25631 | 79 | ||||||||||||||||||||||||||||||||
| 45572 | 4/28/2023 12:18:50 PM | 4/28/2023 12:18:54 PM | rates | query is querying high sewerage | 6 | 3 | 32743 | 110 | 5 | 2 | 23 | 93 | 50 | 205 | |||||||||||||||||||||||||||
| 1136389 | 45571 | 4/28/2023 12:11:39 PM | 4/28/2023 12:11:40 PM | IVR call: balance | Received call for balance for account 10175400 undefined | 7 | 2 | 9195 | 78 | ||||||||||||||||||||||||||||||||
| 1136384 | 45570 | 4/28/2023 12:08:48 PM | 4/28/2023 12:08:49 PM | IVR call: balance | Received call for balance for account 10177193 undefined | 7 | 2 | 7391 | 78 | ||||||||||||||||||||||||||||||||
| 1136382 | 45569 | 4/28/2023 12:07:35 PM | 4/28/2023 12:07:36 PM | IVR call: balance | Received call for balance for account 10177193 undefined | 7 | 2 | 7391 | 78 | ||||||||||||||||||||||||||||||||
| 21755 | 4/28/2023 12:02:54 PM | 4/28/2023 12:02:57 PM | Mr | Over Charge | 23 | 3 | 21721 | 15 | 2 | 23 | 1 | 50 | 1791 | ||||||||||||||||||||||||||||
| 1136375 | 45568 | 4/28/2023 11:51:20 AM | 4/28/2023 11:51:21 AM | IVR call: balance | Received call for balance for account 10037001 undefined | 7 | 2 | 5987 | 78 | ||||||||||||||||||||||||||||||||
| 45566 | 4/28/2023 11:47:53 AM | 4/28/2023 11:47:56 AM | high water consumption | consumer reported high water consumption. | 6 | 3 | 32740 | 109 | 17 | 2 | 23 | 1 | 96 | 206 | |||||||||||||||||||||||||||
| 45567 | 4/28/2023 11:47:49 AM | 4/28/2023 11:47:52 AM | water | consumer uses water tanks will bring photo high consumption | 6 | 3 | 32741 | 110 | 15 | 2 | 23 | 1 | 50 | 205 | |||||||||||||||||||||||||||
| 1136368 | 45565 | 4/28/2023 11:39:18 AM | 4/28/2023 11:39:19 AM | IVR call: balance | Received call for balance for account 10412914 undefined | 7 | 2 | 9677 | 78 | ||||||||||||||||||||||||||||||||
| 45564 | 4/28/2023 11:30:28 AM | 4/28/2023 11:30:46 AM | WATER | 6 MONTH BACK CHARGE POLICY ON PREVIOUS METER, METER NO:160727131 | 23 | 3 | 32738 | 210 | 15 | 3 | 23 | 1 | 101 | 1516 | 1516 |