Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
1136375
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
45568
-
LatestTicket
-
-
CreatedAt
-
4/28/2023 11:51:20 AM
-
UpdatedAt
-
4/28/2023 11:51:21 AM
-
Subject
-
IVR call: balance
-
Description
-
Received call for balance for account 10037001
undefined
-
Priority
-
-
Disposition
-
7
-
ConversationType
-
2
-
Parent
-
-
Account
-
5987
-
OpenedBy
-
-
AssignedTo
-
-
Region
-
-
Department
-
-
QueryType
-
-
SubQueryType
-
-
Escalation
-
-
EscalationCron
-
-
History
-
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
78
-
Subcategory
-
-
CreatedBy1
-
-
UpdatedBy1
-
-
ResolvedAt
-
-
Thread
-
-
ResolvedBy
-
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-