Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1136564 45601 4/28/2023 2:27:07 PM 4/28/2023 2:27:21 PM IVR call: statement Received call for statement for account 10044594 sent message: 41064 8 2 19781 79
1136555 4/28/2023 2:18:34 PM 4/28/2023 2:18:35 PM IVR call:? Received call for ? for account undefined
45600 4/28/2023 2:11:39 PM 5/17/2023 8:06:30 AM water plumbers letter<div><b><u>QRC RESPONSE:</u></b></div><div>Monitor account, need 2 more readings to process leak credit.</div><div><br></div><br/><b>Monitoring Reason</b>: [undefined] 21 3 32745 110 17 2 23 1 96 205 6
1136550 45599 4/28/2023 2:06:42 PM 4/28/2023 2:06:43 PM IVR call: balance Received call for balance for account 10185742 undefined 7 2 32692 78
1136547 45598 4/28/2023 2:03:37 PM 4/28/2023 2:03:38 PM IVR call: balance Received call for balance for account 10285565 undefined 7 2 9895 78
1136546 45597 4/28/2023 2:03:01 PM 4/28/2023 2:03:19 PM IVR call: statement Received call for statement for account 10048360 sent message: 41061 8 2 6560 79
1136545 45596 4/28/2023 2:02:21 PM 4/28/2023 2:02:22 PM IVR call: balance Received call for balance for account 10443291 undefined 7 2 32690 78
1136544 45595 4/28/2023 2:00:57 PM 4/28/2023 2:00:58 PM IVR call:? Received call for ? for account 10443291 32690
1136543 45594 4/28/2023 1:59:34 PM 4/28/2023 1:59:35 PM IVR call:? Received call for ? for account 10443291 32690
1136522 45593 4/28/2023 1:43:14 PM 4/28/2023 1:43:34 PM IVR call: statement Received call for statement for account 20087869 sent message: 41060 8 2 393 79
1136520 45592 4/28/2023 1:41:33 PM 4/28/2023 1:41:34 PM IVR call: balance Received call for balance for account 20087869 undefined 7 2 393 78
1136517 45591 4/28/2023 1:40:28 PM 4/28/2023 1:40:45 PM IVR call: statement Received call for statement for account 20161569 sent message: 41059 8 2 18671 79
1136516 45590 4/28/2023 1:40:25 PM 4/28/2023 1:40:26 PM IVR call: balance Received call for balance for account 20087869 undefined 7 2 393 78
1136512 45589 4/28/2023 1:39:55 PM 4/28/2023 1:40:18 PM IVR call: statement Received call for statement for account 10371788 sent message: 41058 8 2 3819 79
1136492 45588 4/28/2023 1:23:24 PM 4/28/2023 1:23:41 PM IVR call: statement Received call for statement for account 10011257 sent message: 41057 8 2 17970 79
1136488 45587 4/28/2023 1:19:34 PM 4/28/2023 1:19:35 PM IVR call: balance Received call for balance for account 10365858 undefined 7 2 4120 78
1136485 45586 4/28/2023 1:18:23 PM 4/28/2023 1:18:24 PM IVR call: balance Received call for balance for account 10365858 undefined 7 2 4120 78
1136460 45585 4/28/2023 12:53:36 PM 4/28/2023 12:53:37 PM IVR call: balance Received call for balance for account 10353878 undefined 7 2 9202 78
1136457 45584 4/28/2023 12:52:46 PM 4/28/2023 12:52:47 PM IVR call: balance Received call for balance for account 10353878 undefined 7 2 9202 78
1136452 45583 4/28/2023 12:51:25 PM 4/28/2023 12:51:26 PM IVR call: balance Received call for balance for account 10353878 undefined 7 2 9202 78