Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1167749 | 48904 | 5/31/2023 2:57:48 PM | 5/31/2023 2:57:50 PM | IVR call: balance | Received call for balance for account 10045509 undefined | 7 | 2 | 4478 | 78 | ||||||||||||||||||||||||||||||||
| 48901 | 5/31/2023 2:42:18 PM | 5/31/2023 2:42:22 PM | HIGH WATER CONSUMPTION | WATER WAS OVER CHARGED ON MAY ACCOUNT 2023 | 23 | 3 | 33550 | 26 | 15 | 2 | 23 | 1 | 101 | 26 | |||||||||||||||||||||||||||
| 1167737 | 48903 | 5/31/2023 2:37:44 PM | 5/31/2023 2:37:44 PM | IVR call:? | Received call for ? for account 10013913 | 8701 | |||||||||||||||||||||||||||||||||||
| 1167734 | 48902 | 5/31/2023 2:36:01 PM | 5/31/2023 2:36:02 PM | IVR call: balance | Received call for balance for account 10025462 undefined | 7 | 2 | 30898 | 78 | ||||||||||||||||||||||||||||||||
| 1167720 | 48900 | 5/31/2023 2:21:56 PM | 5/31/2023 2:21:57 PM | IVR call: balance | Received call for balance for account 10043062 undefined | 7 | 2 | 4082 | 78 | ||||||||||||||||||||||||||||||||
| 14126 | 5/31/2023 2:07:46 PM | 5/31/2023 2:07:48 PM | Services billed to old account | Services still being charged on account 10355279, property keep being disconnected however this account should be closed. Services to be transferred to current owner account 10430408 | 23 | 3 | 33548 | 5 | 2 | 23 | 6 | 122 | 408 | ||||||||||||||||||||||||||||
| 1167698 | 48899 | 5/31/2023 2:05:58 PM | 5/31/2023 2:06:30 PM | IVR call: statement | Received call for statement for account 10162636 sent message: 43255 | 8 | 2 | 31405 | 79 | ||||||||||||||||||||||||||||||||
| 1167695 | 48898 | 5/31/2023 2:04:39 PM | 5/31/2023 2:04:40 PM | IVR call: balance | Received call for balance for account 10162636 undefined | 7 | 2 | 31405 | 78 | ||||||||||||||||||||||||||||||||
| 1167665 | 48897 | 5/31/2023 1:59:08 PM | 5/31/2023 1:59:27 PM | IVR call: statement | Received call for statement for account 10253184 sent message: 43254 | 8 | 2 | 21636 | 79 | ||||||||||||||||||||||||||||||||
| 1167669 | 48896 | 5/31/2023 1:59:00 PM | 5/31/2023 1:59:02 PM | IVR call: balance | Received call for balance for account 10351817 undefined | 7 | 2 | 33547 | 78 | ||||||||||||||||||||||||||||||||
| 1167641 | 48895 | 5/31/2023 1:48:01 PM | 5/31/2023 1:48:15 PM | IVR call: statement | Received call for statement for account 10398977 sent message: 43253 | 8 | 2 | 7040 | 79 | ||||||||||||||||||||||||||||||||
| 1167629 | 48894 | 5/31/2023 1:46:10 PM | 5/31/2023 1:46:12 PM | IVR call: balance | Received call for balance for account 10361203 undefined | 7 | 2 | 26916 | 78 | ||||||||||||||||||||||||||||||||
| 1167611 | 48893 | 5/31/2023 1:41:49 PM | 5/31/2023 1:41:50 PM | IVR call: balance | Received call for balance for account 10429029 undefined | 7 | 2 | 23923 | 78 | ||||||||||||||||||||||||||||||||
| 1167605 | 48892 | 5/31/2023 1:39:32 PM | 5/31/2023 1:39:33 PM | IVR call: balance | Received call for balance for account 10429029 undefined | 7 | 2 | 23923 | 78 | ||||||||||||||||||||||||||||||||
| 16022 | 5/31/2023 1:37:53 PM | 5/31/2023 1:37:54 PM | Actual Water Readings | Good Day Please assist with an actual water reading for the following meter number : 43460414 | 23 | 3 | 21079 | 17 | 2 | 23 | 1 | 111 | 584 | ||||||||||||||||||||||||||||
| 1167590 | 48891 | 5/31/2023 1:33:25 PM | 5/31/2023 1:33:46 PM | IVR call: meter-reading | Received call for meter-reading for account 10298354 Meter reading: [1035] Meter type: [water] | 10 | 2 | 5930 | 81 | ||||||||||||||||||||||||||||||||
| 1167589 | 48890 | 5/31/2023 1:33:13 PM | 5/31/2023 1:33:14 PM | IVR call: balance | Received call for balance for account 10440234 undefined | 7 | 2 | 29579 | 78 | ||||||||||||||||||||||||||||||||
| 16022 | 5/31/2023 1:30:54 PM | 5/31/2023 1:30:55 PM | Sheriff Letter | Good Day There seems to be a duplication of account see attached document. The correct account that we use is Autopipe Properties (Pty) Ltd which we pay on a monthly basis. Please look into this matter and email me the credit notes to:admin@orynx.co.za | 23 | 3 | 21038 | 5 | 2 | 23 | 8 | 50 | 584 | ||||||||||||||||||||||||||||
| 15976 | 5/31/2023 1:29:03 PM | 5/31/2023 1:29:06 PM | Water meter reading | Hi, Our water meter needs to be read monthly as we've had a leak some time ago. But we are still getting charged on the average usage. Can we not email or whatsapp the reading monthly I also think our meter number is incorrect on the account | 23 | 3 | 15271 | 17 | 2 | 23 | 1 | 112 | 571 | ||||||||||||||||||||||||||||
| 1167572 | 48889 | 5/31/2023 1:28:31 PM | 5/31/2023 1:28:32 PM | IVR call: balance | Received call for balance for account 10114404 undefined | 7 | 2 | 4144 | 78 |