Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1137922 | 45702 | 5/2/2023 4:14:24 AM | 5/2/2023 4:14:25 AM | IVR call: balance | Received call for balance for account 10025609 undefined | 7 | 2 | 6334 | 78 | ||||||||||||||||||||||||||||||||
| 1137921 | 45701 | 5/2/2023 3:12:46 AM | 5/2/2023 3:12:47 AM | IVR call: balance | Received call for balance for account 10406062 undefined | 7 | 2 | 14349 | 78 | ||||||||||||||||||||||||||||||||
| 1137920 | 45700 | 5/2/2023 2:43:15 AM | 5/2/2023 2:43:16 AM | IVR call: balance | Received call for balance for account 10028632 undefined | 7 | 2 | 5894 | 78 | ||||||||||||||||||||||||||||||||
| 1137919 | 45699 | 5/1/2023 10:38:26 PM | 5/1/2023 10:38:27 PM | IVR call: balance | Received call for balance for account 10438201 undefined | 7 | 2 | 30798 | 78 | ||||||||||||||||||||||||||||||||
| 1137917 | 45698 | 5/1/2023 9:58:50 PM | 5/1/2023 9:58:51 PM | IVR call: balance | Received call for balance for account 10005801 undefined | 7 | 2 | 4587 | 78 | ||||||||||||||||||||||||||||||||
| 34607 | 5/1/2023 8:50:17 PM | 5/1/2023 8:51:50 PM | 10263006 Refund due | Refund due as property was sold | 23 | 3 | 32762 | 5 | 2 | 23 | 6 | 122 | 2841 | ||||||||||||||||||||||||||||
| 1137903 | 45697 | 5/1/2023 6:37:48 PM | 5/1/2023 6:37:49 PM | IVR call: balance | Received call for balance for account 10437874 undefined | 7 | 2 | 27126 | 78 | ||||||||||||||||||||||||||||||||
| 1137902 | 45696 | 5/1/2023 6:37:14 PM | 5/1/2023 6:37:15 PM | IVR call: balance | Received call for balance for account 10437874 undefined | 7 | 2 | 27126 | 78 | ||||||||||||||||||||||||||||||||
| 1137891 | 45695 | 5/1/2023 6:05:00 PM | 5/1/2023 6:05:01 PM | IVR call: balance | Received call for balance for account 10392245 undefined | 7 | 2 | 21470 | 78 | ||||||||||||||||||||||||||||||||
| 24327 | 5/1/2023 5:51:48 PM | 5/1/2023 5:51:50 PM | Ref :#99985 | On 2023-03-03 I sent a mail to Billing Queries billingq@buffalocity.gov.za Subject: FW: BUFFALO CITY METROPOLITAN MUNICIPALITY – February 2023 - Statement for 20134614 Content: Please note your electronic reporting smart meter is faulty as the readings on the statement does not match the actual meter readings. Please investigate and respond as we were not even at home during February, I take readings daily and this month the toilet has used 3kl of water. Readings: 2023-03-01 253.221 2023-03-02 253.308 2023-03-03 253.386 Receive response back Kindly log your query directly onto the Query Portal, by using the following URL https://www.buffalocity.gov.za/aivir-portal/ Which I then did and received Ref :#99985 almost a month later on 2023-04-02. The problem still persists as every time there is no water on BCMM side the toilet gets drawn empty and then an air and water mixture runs through the meter and your Smart meter measure that as usage. 2023-03-31 255.118 = 2 2023-04-30 256.781 = 1 I am prepare to pay for 3 kl per month as the reversing of the meter skew the physical meter and that is in line with our average use for a few years already now, until the no water for days stated in our area of Qonce.. | 23 | 3 | 25501 | 17 | 4 | 23 | 1 | 111 | 2283 | ||||||||||||||||||||||||||||
| 1137850 | 45694 | 5/1/2023 4:59:06 PM | 5/1/2023 4:59:07 PM | IVR call: balance | Received call for balance for account 10437454 undefined | 7 | 2 | 21024 | 78 | ||||||||||||||||||||||||||||||||
| 1137828 | 45693 | 5/1/2023 3:12:00 PM | 5/1/2023 3:12:01 PM | IVR call: balance | Received call for balance for account 10360196 undefined | 7 | 2 | 3067 | 78 | ||||||||||||||||||||||||||||||||
| 1137811 | 45692 | 5/1/2023 2:47:26 PM | 5/1/2023 2:47:28 PM | IVR call: balance | Received call for balance for account 10024802 undefined | 7 | 2 | 4369 | 78 | ||||||||||||||||||||||||||||||||
| 1137803 | 45691 | 5/1/2023 2:37:31 PM | 5/1/2023 2:37:51 PM | IVR call: statement | Received call for statement for account 10012500 sent message: 41106 | 8 | 2 | 10809 | 79 | ||||||||||||||||||||||||||||||||
| 1137800 | 45690 | 5/1/2023 2:34:25 PM | 5/1/2023 2:34:26 PM | IVR call: balance | Received call for balance for account 10411425 undefined | 7 | 2 | 32137 | 78 | ||||||||||||||||||||||||||||||||
| 1137799 | 45689 | 5/1/2023 2:34:14 PM | 5/1/2023 2:34:15 PM | IVR call: balance | Received call for balance for account 10012500 undefined | 7 | 2 | 10809 | 78 | ||||||||||||||||||||||||||||||||
| 1137798 | 45688 | 5/1/2023 2:33:44 PM | 5/1/2023 2:33:45 PM | IVR call: balance | Received call for balance for account 20187888 undefined | 7 | 2 | 22730 | 78 | ||||||||||||||||||||||||||||||||
| 1137791 | 45687 | 5/1/2023 2:25:08 PM | 5/1/2023 2:25:09 PM | IVR call: balance | Received call for balance for account 10178438 undefined | 7 | 2 | 29829 | 78 | ||||||||||||||||||||||||||||||||
| 1137790 | 45686 | 5/1/2023 2:21:17 PM | 5/1/2023 2:21:38 PM | IVR call: meter-reading | Received call for meter-reading for account 10069970 Meter reading: [4305483] Meter type: [water] | 10 | 2 | 16764 | 81 | ||||||||||||||||||||||||||||||||
| 1137787 | 45685 | 5/1/2023 2:20:24 PM | 5/1/2023 2:20:25 PM | IVR call: balance | Received call for balance for account 10000655 undefined | 7 | 2 | 6752 | 78 |