Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1138434 | 45760 | 5/2/2023 8:35:20 AM | 5/2/2023 8:35:22 AM | IVR call: balance | Received call for balance for account 10268033 undefined | 7 | 2 | 5808 | 78 | ||||||||||||||||||||||||||||||||
| 1138432 | 45759 | 5/2/2023 8:34:12 AM | 5/2/2023 8:34:13 AM | IVR call: balance | Received call for balance for account 10268033 undefined | 7 | 2 | 5808 | 78 | ||||||||||||||||||||||||||||||||
| 1138420 | 45758 | 5/2/2023 8:30:53 AM | 5/2/2023 8:30:55 AM | IVR call: balance | Received call for balance for account 10400287 undefined | 7 | 2 | 4786 | 78 | ||||||||||||||||||||||||||||||||
| 45756 | 5/2/2023 8:30:40 AM | 5/2/2023 8:30:43 AM | Charged more for Water | The consumer says she has a bore hole and is taken her reading weekly and send the through to Akhona. Now she is charged more. Latest reading taken on the 1/05/2023 Water-527<div>03/04/2023 Water - 524</div><div>02/03/2023 Water - 521</div><div>06/02/2023 Water - 516</div><div><br></div><div>Please ammend your records</div><div>Thank you</div> | 6 | 3 | 32770 | 146 | 17 | 2 | 23 | 1 | 111 | 887 | |||||||||||||||||||||||||||
| 1138391 | 45757 | 5/2/2023 8:25:19 AM | 5/2/2023 8:25:20 AM | IVR call: balance | Received call for balance for account 10394060 undefined | 7 | 2 | 32771 | 78 | ||||||||||||||||||||||||||||||||
| 45753 | 5/2/2023 8:22:36 AM | 5/22/2023 9:08:54 AM | Water | <u><i>QRC-Response 2023/05/02</i></u><div>Plumber's letter received.<div><i style="">Leak CR done .</i></div><div><i style="">Water has been adjusted in terms Credit policy.</i></div><b>Journal Number</b>: [499344]submitted for review and authorization</div><br/><b>Journal Amount</b>: [86853.47] | 27 | 3 | 32769 | 132 | 17 | 2 | 23 | 1 | 96 | 5/22/2023 9:08:45 AM | 145819 | 2 | 230 | 2 | |||||||||||||||||||||||
| 1138381 | 45755 | 5/2/2023 8:22:35 AM | 5/2/2023 8:22:36 AM | IVR call: balance | Received call for balance for account 20015695 undefined | 7 | 2 | 32316 | 78 | ||||||||||||||||||||||||||||||||
| 1138371 | 45754 | 5/2/2023 8:21:36 AM | 5/2/2023 8:21:53 AM | IVR call: statement | Received call for statement for account 20015695 sent message: 41131 | 8 | 2 | 32316 | 79 | ||||||||||||||||||||||||||||||||
| 45752 | 5/2/2023 8:15:07 AM | 5/2/2023 8:15:09 AM | six months policy | please apply six months policy | 6 | 3 | 32768 | 109 | 15 | 2 | 23 | 1 | 101 | 206 | |||||||||||||||||||||||||||
| 1138355 | 45751 | 5/2/2023 8:11:41 AM | 5/2/2023 8:11:42 AM | IVR call: balance | Received call for balance for account 10299315 undefined | 7 | 2 | 8858 | 78 | ||||||||||||||||||||||||||||||||
| 1138353 | 45750 | 5/2/2023 8:11:25 AM | 5/2/2023 8:11:26 AM | IVR call:? | Received call for ? for account 10359475 | 32683 | |||||||||||||||||||||||||||||||||||
| 1138351 | 45749 | 5/2/2023 8:10:55 AM | 5/2/2023 8:10:56 AM | IVR call: balance | Received call for balance for account 10284774 undefined | 7 | 2 | 4099 | 78 | ||||||||||||||||||||||||||||||||
| 1138345 | 45748 | 5/2/2023 8:08:33 AM | 5/2/2023 8:08:34 AM | IVR call: balance | Received call for balance for account 10299315 undefined | 7 | 2 | 8858 | 78 | ||||||||||||||||||||||||||||||||
| 1138332 | 45747 | 5/2/2023 8:04:01 AM | 5/2/2023 8:04:02 AM | IVR call: balance | Received call for balance for account 10062769 undefined | 7 | 2 | 15486 | 78 | ||||||||||||||||||||||||||||||||
| 1138325 | 45746 | 5/2/2023 8:02:43 AM | 5/2/2023 8:02:44 AM | IVR call: balance | Received call for balance for account 10037247 undefined | 7 | 2 | 32767 | 78 | ||||||||||||||||||||||||||||||||
| 1138322 | 45745 | 5/2/2023 8:02:14 AM | 5/2/2023 8:02:15 AM | IVR call: balance | Received call for balance for account 10005815 undefined | 7 | 2 | 2683 | 78 | ||||||||||||||||||||||||||||||||
| 1138320 | 45744 | 5/2/2023 8:01:42 AM | 5/2/2023 8:01:43 AM | IVR call: balance | Received call for balance for account 10037247 undefined | 7 | 2 | 32767 | 78 | ||||||||||||||||||||||||||||||||
| 1138314 | 45743 | 5/2/2023 8:00:51 AM | 5/2/2023 8:00:53 AM | IVR call: balance | Received call for balance for account 10021324 undefined | 7 | 2 | 25922 | 78 | ||||||||||||||||||||||||||||||||
| 45741 | 5/2/2023 7:59:59 AM | 5/2/2023 10:48:46 AM | interest reversal | QRC Remark - interest reversal in addition to 6 months policies for 2 periods processed 2023/01.<br><b>Journal Number</b>: [476659]<br><b>Journal Amount</b>: [-R11,749.31]<div><br></div><div>Assessment provided via e-mail on 26 April 2023 and statement copies from April 2021 to April 2023 sent on 02 May 2023:</div><div>Kindly note transactions done (the totals are inclusive of vat)</div><div>1. The meter was back charged an amount of R36,575.15 in May 2021</div><div>• A credit of -R21,445.02 was passed on 23 Jan 2023</div><div>2. The meter was back charged again in Feb 2022 with an amount of R14,364.53 </div><div>• A credit of -R3171.44 was passed on 23 Jan 2023</div><div>3. The only outstanding period with a 06 month policy is the latest billing of April 2023.</div><div>• The account doe snot qualify as April 2023 back charge will result in a debit calculation.</div><div><br></div><div><b><u>Assessment of account:</u></b></div><div>The account was up to date as at 2021/04 and only billed Water, Fire Levy and Rates.</div><div>1st water back charged in April 2021 (and adjusted with a credit of -R36,575.15 in Jan 2023)</div><div>May 2021 had a total b/f of R 41997.71 </div><div><br></div><div>As at Nov 2021 B/F total was R 62925.42 (again still only billing water, fire levy and rates)</div><div>The account was then back charged with Refuse and Sewerage Charges totalling R5265.00 for both services including vat)</div><div>Balance b/f as at Dec 2021 was R 79046.66 </div><div><br></div><div>Monthly services continued billing with accumulated interest</div><div>2nd water back charged in Feb 2022 with a total of R14,364.53 (adjusted with a credit of -R3171.44 in Jan 2023)</div><div>Balance b/f as at Feb 2022 was then R98, 986.18</div><div><br></div><div>All the interims raised were reversed in full, but was under estimated as the actual consumption averaged higher usage.</div><div>The rand value was therefore affected due to the stage 3 punitive tariffs implemented from 01 Jan 2020 to 28 Feb 2022 on consumption that exceeded 20+kl due to the drought period.</div><div>Consumer referred to Enquiries and Debt Control for further assistance.</div><div>Query Closed</div> | 27 | 3 | 32766 | 13 | 15 | 2 | 23 | 1 | 101 | 5/2/2023 10:19:48 AM | 145816 | 3 | 13 | 3 | |||||||||||||||||||||||
| 16905 | 5/2/2023 7:57:51 AM | 5/2/2023 7:57:56 AM | INCORRECT READING | The incorrect reading was loaded on account 10019802. | 23 | 3 | 809 | 17 | 2 | 23 | 1 | 111 | 793 |