QRC Remark - interest reversal in addition to 6 months policies for 2 periods processed 2023/01.<br><b>Journal Number</b>: [476659]<br><b>Journal Amount</b>: [-R11,749.31]<div><br></div><div>Assessment provided via e-mail on 26 April 2023 and statement copies from April 2021 to April 2023 sent on 02 May 2023:</div><div>Kindly note transactions done (the totals are inclusive of vat)</div><div>1. The meter was back charged an amount of R36,575.15 in May 2021</div><div>• A credit of -R21,445.02 was passed on 23 Jan 2023</div><div>2. The meter was back charged again in Feb 2022 with an amount of R14,364.53 </div><div>• A credit of -R3171.44 was passed on 23 Jan 2023</div><div>3. The only outstanding period with a 06 month policy is the latest billing of April 2023.</div><div>• The account doe snot qualify as April 2023 back charge will result in a debit calculation.</div><div><br></div><div><b><u>Assessment of account:</u></b></div><div>The account was up to date as at 2021/04 and only billed Water, Fire Levy and Rates.</div><div>1st water back charged in April 2021 (and adjusted with a credit of -R36,575.15 in Jan 2023)</div><div>May 2021 had a total b/f of R 41997.71 </div><div><br></div><div>As at Nov 2021 B/F total was R 62925.42 (again still only billing water, fire levy and rates)</div><div>The account was then back charged with Refuse and Sewerage Charges totalling R5265.00 for both services including vat)</div><div>Balance b/f as at Dec 2021 was R 79046.66 </div><div><br></div><div>Monthly services continued billing with accumulated interest</div><div>2nd water back charged in Feb 2022 with a total of R14,364.53 (adjusted with a credit of -R3171.44 in Jan 2023)</div><div>Balance b/f as at Feb 2022 was then R98, 986.18</div><div><br></div><div>All the interims raised were reversed in full, but was under estimated as the actual consumption averaged higher usage.</div><div>The rand value was therefore affected due to the stage 3 punitive tariffs implemented from 01 Jan 2020 to 28 Feb 2022 on consumption that exceeded 20+kl due to the drought period.</div><div>Consumer referred to Enquiries and Debt Control for further assistance.</div><div>Query Closed</div>