Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1140927 | 46011 | 5/3/2023 8:52:46 PM | 5/3/2023 8:52:47 PM | IVR call: balance | Received call for balance for account 10355873 undefined | 7 | 2 | 17566 | 78 | ||||||||||||||||||||||||||||||||
| 1140926 | 46010 | 5/3/2023 8:22:43 PM | 5/3/2023 8:22:44 PM | IVR call: balance | Received call for balance for account 10346713 undefined | 7 | 2 | 8403 | 78 | ||||||||||||||||||||||||||||||||
| 1140925 | 46009 | 5/3/2023 8:08:00 PM | 5/3/2023 8:08:01 PM | IVR call: balance | Received call for balance for account 10397961 undefined | 7 | 2 | 32839 | 78 | ||||||||||||||||||||||||||||||||
| 1140924 | 46008 | 5/3/2023 8:05:28 PM | 5/3/2023 8:05:29 PM | IVR call: balance | Received call for balance for account 10025611 undefined | 7 | 2 | 6784 | 78 | ||||||||||||||||||||||||||||||||
| 1140922 | 46007 | 5/3/2023 7:08:50 PM | 5/3/2023 7:09:06 PM | IVR call: statement | Received call for statement for account 20016378 sent message: 41303 | 8 | 2 | 30881 | 79 | ||||||||||||||||||||||||||||||||
| 1140921 | 46006 | 5/3/2023 7:07:38 PM | 5/3/2023 7:07:39 PM | IVR call: balance | Received call for balance for account 20016378 undefined | 7 | 2 | 30881 | 78 | ||||||||||||||||||||||||||||||||
| 1140809 | 46005 | 5/3/2023 4:13:19 PM | 5/3/2023 4:13:20 PM | IVR call: balance | Received call for balance for account 10409890 undefined | 7 | 2 | 31307 | 78 | ||||||||||||||||||||||||||||||||
| 1140807 | 46004 | 5/3/2023 4:10:51 PM | 5/3/2023 4:10:52 PM | IVR call: balance | Received call for balance for account 10406206 undefined | 7 | 2 | 5641 | 78 | ||||||||||||||||||||||||||||||||
| 1140804 | 46003 | 5/3/2023 4:08:32 PM | 5/3/2023 4:08:33 PM | IVR call: balance | Received call for balance for account 10168614 undefined | 7 | 2 | 14295 | 78 | ||||||||||||||||||||||||||||||||
| 1140789 | 46002 | 5/3/2023 3:51:09 PM | 5/3/2023 3:51:11 PM | IVR call: balance | Received call for balance for account 10343212 undefined | 7 | 2 | 7240 | 78 | ||||||||||||||||||||||||||||||||
| 45997 | 5/3/2023 3:42:41 PM | 5/3/2023 3:42:44 PM | SMART METER NOT READ | Although I have a smart meter you keep on charging me Interim readings of 15 kL and I checked my meter. I definitely use approximate 16 kL a month. I was told that your supplier does the reading so why do you charge me an interim if it is read by WHO EVER you outsourced it too. I DO NOT WANT TO BE CHARGED a huge amount when eventually you decide to use the actual reading as a monthly usage where you could da monthly correct reading. Are you having a dispute with your supplier and now the consumer must suffer? Please adres this issue. Thanking you in advance | 23 | 3 | 2626 | 17 | 2 | 23 | 1 | 111 | 3358 | ||||||||||||||||||||||||||||
| 1140752 | 46000 | 5/3/2023 3:08:59 PM | 5/3/2023 3:09:00 PM | IVR call: balance | Received call for balance for account 10099761 undefined | 7 | 2 | 19900 | 78 | ||||||||||||||||||||||||||||||||
| 1140744 | 45999 | 5/3/2023 3:05:24 PM | 5/3/2023 3:05:25 PM | IVR call: balance | Received call for balance for account 10099761 undefined | 7 | 2 | 19900 | 78 | ||||||||||||||||||||||||||||||||
| 1140739 | 45998 | 5/3/2023 3:02:26 PM | 5/3/2023 3:02:27 PM | IVR call: balance | Received call for balance for account 10218891 undefined | 7 | 2 | 14160 | 78 | ||||||||||||||||||||||||||||||||
| 45994 | 5/3/2023 2:44:55 PM | 5/3/2023 2:44:59 PM | Repetitive billing/billing error | There was a repetition of the billing of property rates residential on the 17/03/2023 for the amount of R2211.69. | 23 | 3 | 32836 | 5 | 2 | 23 | 8 | 50 | 3356 | ||||||||||||||||||||||||||||
| 1140683 | 45995 | 5/3/2023 2:22:05 PM | 5/3/2023 2:22:21 PM | IVR call: statement | Received call for statement for account 10254617 sent message: 41297 | 8 | 2 | 26090 | 79 | ||||||||||||||||||||||||||||||||
| 1140661 | 45993 | 5/3/2023 2:12:01 PM | 5/3/2023 2:12:02 PM | IVR call: balance | Received call for balance for account 10287370 undefined | 7 | 2 | 29683 | 78 | ||||||||||||||||||||||||||||||||
| 1140645 | 45992 | 5/3/2023 2:00:42 PM | 5/3/2023 2:01:07 PM | IVR call: statement | Received call for statement for account 10441655 sent message: 41295 | 8 | 2 | 31106 | 79 | ||||||||||||||||||||||||||||||||
| 1140637 | 45991 | 5/3/2023 1:52:17 PM | 5/3/2023 1:52:39 PM | IVR call: statement | Received call for statement for account 10434676 sent message: 41294 | 8 | 2 | 25027 | 79 | ||||||||||||||||||||||||||||||||
| 1140635 | 45990 | 5/3/2023 1:50:54 PM | 5/3/2023 1:50:56 PM | IVR call: balance | Received call for balance for account 10434676 undefined | 7 | 2 | 25027 | 78 |