Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
19559 6/1/2023 5:59:32 AM 6/1/2023 5:59:35 AM Water meter Number 212064717 Water meter number 212064714 on erf number BCB05475 correct reading as at 31st May 2023 is 93kl. The interim reading on the account dated 27/05/2023 is an interim reading of 15000kl which is far too much as we never use this amount of water. Please correct. Photo is included. Thank You. 23 3 19175 17 2 23 1 111 1409
1168035 48941 6/1/2023 5:55:48 AM 6/1/2023 5:55:50 AM IVR call: balance Received call for balance for account 10294163 undefined 7 2 27602 78
1168033 48940 6/1/2023 5:54:54 AM 6/1/2023 5:54:55 AM IVR call: balance Received call for balance for account 10294163 undefined 7 2 27602 78
48938 6/1/2023 5:39:37 AM 6/1/2023 5:39:40 AM Adjustment Query I have the following adjustments i dont know what they are and it looks like they under the refuse section RF Adj - R 1038 BS adj - R 1647.78 Sufire Adj - 216 23 3 33555 5 2 23 4 50 3443
1168020 48939 6/1/2023 5:35:03 AM 6/1/2023 5:35:04 AM IVR call: balance Received call for balance for account 10292555 undefined 7 2 666 78
1168018 48937 6/1/2023 5:32:40 AM 6/1/2023 5:32:41 AM IVR call:? Received call for ? for account 10419337 33554
1167999 48936 6/1/2023 4:56:07 AM 6/1/2023 4:56:08 AM IVR call: balance Received call for balance for account 10038551 undefined 7 2 11420 78
22398 6/1/2023 4:28:58 AM 6/1/2023 4:29:01 AM Water query High water bill in March 2022, July 2022 and March 2023. 5 2 22408 34 77 34
1167962 48935 5/31/2023 9:22:16 PM 5/31/2023 9:22:17 PM IVR call: balance Received call for balance for account 10346335 undefined 7 2 27847 78
1167961 48934 5/31/2023 9:20:04 PM 5/31/2023 9:20:05 PM IVR call: balance Received call for balance for account 10346335 undefined 7 2 27847 78
1167954 48933 5/31/2023 7:13:45 PM 5/31/2023 7:14:07 PM IVR call: statement Received call for statement for account 10328926 sent message: 43272 8 2 6929 79
1167953 48932 5/31/2023 7:12:21 PM 5/31/2023 7:12:42 PM IVR call: statement Received call for statement for account 10387933 sent message: 43271 8 2 6930 79
48931 5/31/2023 6:50:24 PM 5/31/2023 6:50:26 PM Rate Adjustments - Query Hello, I have yet another adjustment on my account to the value of over R3000 for RF, SE & BS adjustments. Could you please clarify these as they seem very large and my account is paid up to date. 23 3 33553 5 2 23 8 50 3442
48931 5/31/2023 6:48:11 PM 5/31/2023 6:48:13 PM High Account - Meter Reading Request Account keeps stating between 80kl and 84kl water per month consumption. I do no have a swimming pool, it is not possible to have such a high water account. Especially since I have talked to similar households 23 3 33553 17 2 23 1 111 3442
1167946 48930 5/31/2023 6:33:49 PM 5/31/2023 6:34:10 PM IVR call: statement Received call for statement for account 10049331 sent message: 43266 8 2 7016 79
1167942 48929 5/31/2023 6:32:36 PM 5/31/2023 6:32:37 PM IVR call:? Received call for ? for account 10049331 7016
1167941 48928 5/31/2023 6:31:31 PM 5/31/2023 6:31:32 PM IVR call: balance Received call for balance for account 10049331 undefined 7 2 7016 78
1167939 48927 5/31/2023 6:20:03 PM 5/31/2023 6:20:04 PM IVR call: balance Received call for balance for account 10425590 undefined 7 2 27240 78
1167940 48926 5/31/2023 6:20:00 PM 5/31/2023 6:20:16 PM IVR call: statement Received call for statement for account 10411509 sent message: 43265 8 2 31367 79
1167938 48925 5/31/2023 6:19:19 PM 5/31/2023 6:19:20 PM IVR call: balance Received call for balance for account 10411509 undefined 7 2 31367 78