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48931
LatestTicket
CreatedAt
5/31/2023 6:50:24 PM
UpdatedAt
5/31/2023 6:50:26 PM
Subject
Rate Adjustments - Query
Description
Hello,
I have yet another adjustment on my account to the value of over R3000 for RF, SE & BS adjustments. Could you please clarify these as they seem very large and my account is paid up to date.
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23
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3
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Account
33553
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5
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2
Department
23
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8
Subcategory
50
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3442
Updator